Managing a reservation does not end when the booking enters the PMS.

Before every arrival, your team may still need to collect guest details, check documents, complete mandatory registrations, request payments, calculate tourist taxes, send access instructions, and answer the same practical questions again and again.

The Smartness and Chekin partnership helps you automate these steps by connecting Chekin directly with Smartpms.

Reservation data flows automatically from Smartpms to Chekin, so your team can manage online check-in, guest registration, payments, digital access, and pre-arrival communication without copying information between systems.

The result is less manual work for your team and a smoother journey for your guests.

What is Chekin?

Chekin is a guest journey automation platform for hotels, B&Bs, apartments, vacation rentals, and property managers across Europe.

It brings the main pre-arrival tasks into one digital process. Guests can enter their details, verify their identity, sign documents, make payments, receive access instructions, and find practical information about their stay.

They access everything through a web link or QR code, without downloading an app.

For your team, this means fewer forms, reminders, and repeated checks. For guests, it means completing the necessary steps before arrival in one clear and convenient journey.

How does the Smartpms and Chekin integration work?

Smartpms manages your reservations, rooms, availability, guests, and daily operations.

When a new reservation enters Smartpms, the relevant information is sent automatically to Chekin. Chekin then guides the guest through online check-in, registration, payments, documents, and access information.

Your team can follow the progress without recreating the reservation or managing every step manually.

Smartpms manages the reservation, while Chekin automates the journey that follows it.

What can you automate with Smartpms and Chekin?

With Smartpms and Chekin, you can automate the following parts of the guest journey.

Complete check-in and identity verification online

Guests can check in from their phone before arrival. Chekin collects personal details, identity documents, reservation information, and digital signatures within the same process.

Identity verification can also include a selfie or liveness check. This reduces paperwork at reception and avoids asking guests to send documents separately.

Handle guest registration with less manual work

Chekin supports guest registration in over 30 countries and adapts the process to the local requirements of each supported country or region.

It uses the information collected during online check-in and either submits it to the relevant authority or prepares the necessary forms and files. Your team no longer has to enter the same information repeatedly.

Collect taxes, payments, and deposits before arrival

Chekin can calculate tourist taxes and collect them before the guest arrives.

Guests can also pay outstanding balances, security deposits, damage protection, and other charges during online check-in. This means fewer reminders, less cash handling, and less work at reception.

Make self-check-in easier with digital access

Chekin can connect with compatible smart locks and send time-limited access codes to guests.

Once check-in is complete, guests receive the information they need to enter the property without a physical key handover. This makes late arrivals and remote check-in easier to manage.

Share useful information and offer additional services

Chekin can provide directions, Wi-Fi details, house rules, access instructions, check-out information, and local recommendations in a digital guidebook.

You can also offer early check-in, late check-out, room upgrades, breakfast, parking, transfers, spa treatments, or local experiences. Guests can view and purchase them before arrival.

What changes in your daily work?

You spend less time copying booking details, requesting documents, sending payment reminders, checking forms, and sharing access instructions manually.

Hotels can reduce paperwork and queues at reception. 

Vacation rentals can simplify remote arrivals and key delivery. 

Property managers can apply the same process across multiple units as their portfolio grows.

Your team remains in control, but instead of completing every step manually, it monitors progress and handles only the cases that need attention.

If you already use Smartpms and want to simplify check-in, guest registration, payments, and arrival communication, the Chekin integration connects these activities directly with the reservations already managed in your PMS.

If you still manage forms, legal reporting, tourist taxes, deposits, and access through separate tools or manual processes, Smartpms and Chekin bring them into one connected workflow.

Want to learn more?

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