Create unique guest experiences that build loyalty
Analyze guest data, send newsletters and personalized offers, and automate your guest messaging—with Smartness, you’re always by your guests’ side.
- Free of charge
- No obligation
The benefits
Turn the guest experience into your strength
With Smartness, you can increase guest satisfaction now and enjoy higher revenue per-guest over the long term.
Enhance the experience
Establish direct contact and deliver guest support that replies 24/7.
Generate more revenue
Increase the value of each stay with automated, non-intrusive upsells and cross-sells.
Increase guest loyalty
Gain guest trust to incentivize positive reviews and future direct bookings.
Key features
Deliver an effortlessly flawless experience every time!
Smartness includes essential features to deliver the best service to your guests, from before booking to after check-out. All fully automated.
Guest relationship management
Analyze guest data, send them personalized messages, and automatically answer their questions—24/7.
Data import
Automatically import data from your management system.
Segmentation
Uses AI to segment and suggest your target audiences.
Guided creation
Easily create new audiences based on your needs.
Centralize your chats
See WhatsApp, Booking.com, Airbnb, and email in one place.
AI chatbot
Automatically answers 70% of recurring questions.
Email notifications
Get a summary of the chats that need your attention.
Email Marketing Automation
Send WhatsApp messages and newsletters from booking to post checkout to stay in touch with guests and build loyalty.
Suggested newsletters
Find informative and promotional newsletters ready to send.
Guided creation
Quickly create/write new newsletters with generative AI.
Discount codes
Incentivize future bookings by sending special offers.
Total automation
Send automated emails and WhatsApp messages at every stage of the stay
Upselling and Cross-selling
Get data-driven suggestions for additional services and experiences to enhance the stay and increase revenue per guest.
Marketplace
Get a web page to showcase your additional services.
Automated offers
Send automated offers before and during each guest stay.
Payments included
Manage guest payments directly in the Smartness platform.
Accurate analytics
Track marketplace traffic and sales with accurate analytics.
More you'll love
We always love to exceed expectations
Beyond the software, you can count on us for training, support, and exclusive tools to help you get the most out of Smartness.
Ongoing support
Technical support is available via chat and email 7 days a week, from 9am to 6pm.
Ongoing training
Smartness gives you access to LAB, our academy with trainings on revenue, marketing, and more.
Your voice matters
Many of our most popular features are the result of customer feedback. Let us listen to yours!
Casi studio
If you can't make up your mind, find the inspiration you need here
Read success stories from your colleagues who have already chosen Smartness to see what we can do for you.
Garda Relais
Smartconnect allowed us to start a journey we had in mind but couldn’t put into practice. Now we know it’s possible to turn unused contacts into real guests.
The Ziba Hotel & Spa
Smartconnect helped us generate qualified traffic and thus increase quote requests through our website without spending a cent more on advertising.
MOD 05 Bike Hotel
Smartconnect revealed the untapped potential we had in reconnecting with past guests. Now we know how to match their interests and create more effective messaging.
Ready to take the first step?
Request your personalized demo. Then, we'll find out how you can say goodbye to the OTAs!
Free of charge
No obligation
Personalized
We like to answer your questions
Here are some of the most frequently asked questions about Smartness. Find your own!