The AI that replies to guests for you, 24/7
Smartchat is the AI assistant that manages guest messages from Booking.com, WhatsApp, Airbnb, and email. Deliver top-notch guest service without always being online.
- Free of charge
- No obligation
Stop worrying about guest messages
Forget endless notifications and the stress of organizing your team’s workload. With Smartchat, you can automate, save time, and focus on what really matters.
Save time
Smartchat handles 70% of questions by itself, saving you an estimated 2 hours and 30 minutes a day.
Reduce costs
Automating guest messaging can cut operational costs by up to €3,000 per month.
Delegate 100%
Choose the Ultra Plan and get a team of experts who handle both chats and calls directly.
Automate support, but stay in control
Pick the chatbot's tone, train it with your content, and get alerts when your input is needed. Deliver the best experience, with no extra effort from you.
AI-powered automation
Smartchat uses generative AI to respond to messages just like you would, automatically and in real time, 24/7.
AI chatbot
Answers 70% of the most common questions automatically.
Knowledge base import
Automatically captures information about your property.
Tone of voice
Choose between formal or friendly responses from the bot.
Confidence level
Decide how independently the chatbot can respond.
95+ languages supported
Replies in real time in the guest’s preferred language.
Continuous learning
Improve the chatbot by teaching it new, relevant answers.
Centralized management
No more switching between channels and risking missed messages: Smartchat brings all your chats together in one place.
Unified platform
WhatsApp, Booking.com, Airbnb, and email, all in one dashboard.
Multi-user access
Let multiple team members use Smartchat.
Start new conversations
Start a chat with guests directly from the platform.
WhatsApp templates
Use pre-approved message templates for WhatsApp.
Use your own number
Connect your own phone number or request a dedicated number.
Push notifications
The app notifies you about chats that need your attention.
Professional support
With the Ultra Plan, delegate all guest messages and calls to a dedicated team. Always available and 100% human.
Complete management
The team is always on hand to handle 100% of guest messages.
Intervention alerts
You’ll only get notified when your direct input is needed.
Tailored communication
The team’s replies follow your guidelines and tone.
Flexibility
Activate the Ultra Plan year-round or just for specific periods.
We always love to exceed expectations
With Smartchat, you’re not just getting top tech—you're also getting ongoing support, transparency, and a listening ear: everything you need to grow.
Always-on support
Our tech team is available via chat and email, 7 days a week, from 9am to 6pm.
Maximum flexibility
No limits on the number of users, connected email accounts, or conversations managed.
Your voice matters
Many of our most popular features are the result of customer feedback. Let us listen to yours!
Smartchat works seamlessly with your PMS
Connecting with your PMS is key to maximizing your results—that’s why Smartchat integrates smoothly with the top systems on the market.
Ready to take the first step?
Request a personalized demo: Let’s talk about your property and discover how Smartchat can help you boost your efficiency.
It's free of charge
There's no obligation
It's personalized
Smartchat FAQs
Here are some of the most common questions we receive about Smartchat. Find yours!
Smartchat is a generative AI-based guest messaging platform designed for hotels and other accommodation providers. It brings all your guest chats from WhatsApp, Booking.com, Airbnb, and email together in one place and replies automatically.
With Smartchat, you can cut operational costs and save time:
- Smartchat automatically answers 70% of recurring questions in real time, 24/7.
- With the Ultra Plan, a team of experts handles 100% of guest messages and calls for you, only alerting you when your input is needed.
- Depending on your property and message volume, you could save around 2.5 hours a day.
Smartchat is perfect for hotel managers, B&Bs, resorts, and property managers who want to:
- Save time managing guest messages and boost team efficiency.
- Cut operational costs and reduce the stress of organizing guest support.
- Respond faster to guests and offer high-quality service 24/7, including nights and holidays.
- Stay in full control of communication by customizing the chatbot’s tone, style, and replies.
- Completely delegate customer support management to a dedicated human team (Ultra Plan).
Unlike other guest messaging platforms:
- Smartchat is designed specifically for the needs of hoteliers and property managers.
- It centralizes all conversations from key channels (WhatsApp, Booking.com, Airbnb, and email) on a single platform—so nothing gets lost and you’re not jumping between apps.
- Smartchat gives you maximum flexibility: there are no limits on the number of users, connected email accounts, or conversations you handle.
- It offers a unique Ultra Plan: The Smartchat team handles 100% of your guest communication and notifies you only when your input is needed.
Because it saves you time and money: With Smartchat Plus, 70% of questions are answered automatically, saving you up to 2.5 hours of work per day.
Plus:
- You deliver professional, immediate service to your guests—even at night or on holidays.
- All conversations are in one place, accessible to your entire team: no missed messages or confusion.
- ou stay in control of every guest conversation and get push notifications in the app when your input is needed.
- With the Ultra Plan, the Smartchat team handles all messages, and only notifies you when needed.
The Smartness software solutions are designed to work seamlessly together, and we recommend using them all to maximize efficiency and profitability for your property.
For example: Thanks to the integration with Smartconnect, you can enhance your guest communication with newsletters and email marketing campaigns, driving more direct bookings and loyalty.
But you don’t have to buy them all at once. You can choose Smartchat only and add other Smartness solutions to your subscription later.
Smartchat pricing is customized based on the specific features of your property. Visit our Pricing page to get your personalized quote.