Revenue protection playbook: cut damage disputes and keep guest trust
Lost nights, refunds, and chargebacks eat into your margins. With Minut, the property intelligence platform, you’ll learn how to recover costs while keeping guests on your side.
Luca Rodella
CEO & Co-Founder, Smartness
Nils Mattisson
CEO & Co-Founder, Minut
In this episode
Why disputes cost more than you think
From refunds to lost nights: unclear rules often mean the property pays the price. We’ll show how to stop revenue slipping through the cracks.
Turning data into protection
Noise logs, photos, occupancy and climate data: objective proof can resolve conflicts faster, protect ADR, and even avoid disputes altogether.
A guest-friendly playbook
See how transparent policies and respectful communication reduce chargebacks, keep guests on your side, and turn difficult moments into loyalty.