Unstable travel demand, part 3: cancellations, refunds & vouchers
How to choose the right cancellation terms for your property, with simulations and practical examples.
What you will find inside the guide
A complete overview of cancellation terms, refunds, and the alternatives available to you, from OTAs and direct bookings to vouchers.
An up-to-date overview of Booking.com, Airbnb, Vrbo, and TripAdvisor, with real examples to help you avoid mistakes that can affect margins and operations.
Practical comparisons between cancellation terms, vouchers, refunds, and insured solutions, with simulations to help you assess the real impact on revenue.
Clear guidance for handling cancellation terms, direct bookings, stay vouchers, and exceptional requests in a more consistent and sustainable way.
Yes. The guide helps you understand which conditions to apply, when to offer a voucher, and how to handle refunds and exceptions more consistently, so you can better protect both margin and occupancy.
You will mainly find examples, comparison tables, and concrete scenarios. The goal of the guide is to help you make more informed decisions across OTAs, direct bookings, vouchers, and insurance-based solutions.
Yes. It helps you assess whether the conditions you use today are really sustainable and whether there are more effective ways to protect revenue without making daily operations more complicated.