Monitoring bookings and revenue is essential for keeping your property’s health in check.

But have you ever counted:

• How many guest inquiries you handle each day—and how many of them are the same repetitive, routine questions?
• How often you find yourself replying late at night or on your only day off?
• How often your friends and family complain about your “phone addiction”?
• How much time (and money) you spend coordinating staff to handle all those messages?

And while you’re hopping from one channel to another to avoid missing anything, the person on the other side is practically holding a stopwatch.

Statista found that the average wait time for a live chat reply dropped from 50 seconds in 2019 to just 23 seconds in 2023.

But it’s not just guests who prefer quick replies: Booking.com and Airbnb constantly monitor your response time and rate. Faster replies mean fewer cancellations, higher ranking visibility, and on Airbnb, a better chance of earning and keeping Superhost status.

It’s no wonder that today, more than 30% of replies on Booking.com are automated.

If you’re ready to finally eliminate the stress of guest messaging, Smartchat is just what you need.

What is Smartchat and how does it work?

Smartchat is a guest messaging platform powered by generative artificial intelligence, designed specifically for hotels and vacation rentals. Smartchat centralizes all the messages you receive via WhatsApp, Booking.com, Airbnb, and email into a single web-based interface—no installations required.

Its purpose? To reply just like you would—only 24/7, fully automated, and with no wait time for your guests.

Thanks to an AI chatbot trained with all the relevant information about your property, Smartchat can handle more than 70% of the most common questions on its own. This saves you an estimated 2 hours and 30 minutes a day, and can save you around €3,000 per month in costs, depending on your property and the volume of inquiries.

But that’s not all: Smartchat is the only tool on the market that lets you fully delegate guest communication. With the Premium plan, you get a dedicated team that handles guest chats and calls as if they were your own staff, involving you only when your direct input is needed.

Eliminate stress without losing control

Many hoteliers and property managers try to avoid missing messages by constantly monitoring notifications and manually assigning chats to staff.

With Smartchat, you can eliminate all that complexity (and stress) while maintaining maximum efficiency and visibility into every conversation. Here’s how:

Multi-user access
Smartchat brings together email, WhatsApp, Booking.com, and Airbnb into a single platform that you and your entire team can access at any time. There’s no limit on the number of users who can collaborate: everyone can monitor conversations in real time or start new chats without needing to switch channels or keep each other constantly updated.

You decide how the chatbot replies
The Smartchat chatbot automatically uses all the information about your property to craft its replies.

But it doesn’t stop there: you can customize its tone of voice and confidence level, so that, for example, it replies only when it’s fully confident or offers you a suggested response for approval.

Smartchat also automatically translates into more than 95 languages, so it can respond immediately in the guest’s own language.

Email notifications
While the AI is working for you, you’ll always stay in the loop: Smartchat sends you regular summary emails highlighting any conversations that need your attention.

Which Smartchat plan is right for you?

Smartchat offers both a Plus Plan and a Premium Plan designed to meet every need. Here’s how to find out which one is right for you!

Plus Plan

If you handle a significant volume of inquiries but prefer to manage them internally, want to automate responses to at least 70% of frequently asked questions, reorganize your staff’s workload for greater efficiency, and always maintain full control, then the Plus plan is the ideal solution.

Premium Plan

If, on the other hand, you deal with a very high volume of inquiries, want to avoid having staff dedicated exclusively to this task, prefer to offer 100% human support, and want to fully delegate message handling (except for those that require your direct intervention), then the Premium plan is the perfect choice.

And if you only need Premium support during peak periods? No problem: you can subscribe to the Plus Plan and activate Premium whenever you need it—whether that’s during certain months, weeks, or even just on weekends.

Now that you know all about Smartchat, the next step is to see it up close and discover how it can help you!