A practical guide to online payments in hotels

Everything you need to know about payments, from rules to automation that reduces failed charges

    Payment regulations
    Guest expectations
    Automation examples

What’s inside the guide

Learn how payments work in hospitality today, the risks of manual processes, and how automation helps prevent errors, fraud, and missed payments.

Manual card risks

Why manual card entry and MOTO transactions are no longer sustainable: bank blocks, higher chargeback risk, PCI exposure, and slow processes that lead to costly mistakes.

What guests expect

From digital wallets to buy now, pay later: discover how guest payment habits have changed and why travelers now expect fast, secure, frictionless payments throughout the booking journey.

Payment automation

Direct bookings, OTAs, booking engines: see how automation helps you manage every booking type smoothly and accurately, reducing failed payments and operational errors.

Find answers to your questions!