What is Smartconnect?

Smartconnect is the most comprehensive platform for hospitality organisations available today. Manage customer relationships, increase direct bookings, and drive revenue through personalized email marketing campaigns and upsell offers, all in one app!

Who is Smartconnect for?

Smartconnect is designed for hotel, b&B, resort and property managers who want to: 1) Reduce their reliance on OTAs and pay less commission; 2) Increase direct bookings and implement targeted email marketing campaigns; 3) Sell ancillary services more easily and effectively; 4) Improve overall guest satisfaction and loyalty through personalization.

How does Smartconnect differ from other hotel software?

Unlike other hotel software, Smartconnect also automates much of your marketing and communications. Within Smartconnect, you can create informative and promotional newsletters, then send them to segmented audiences to reach the most relevant guests. This targeted approach can improve your open and conversion rates while boosting guest satisfaction and loyalty, as your communications are exactly what they're looking for. The Smartconnect software does all the work for you, including targeting, editing and scheduling suggested communications, while always giving you full control. Smartconnect also helps to increase revenue by facilitating your sale of additional services and experiences. You can create a customized web page to share the service you offer with guests before their arrival and throughout their stay. Then, you can send targeted and personalized alerts and reminders to them via email and WhatsApp.

Will Smartconnect integrate with my property management software?

Smartconnect integrates with many of the most popular management software to automatically import data about your guests and their booking habits, and create segments to target with personalized communications. Visit our integrations page to find out how your management software connects to Smartconnect.

I don't have any additional services, why should I try Smartconnect?

Many hoteliers ignore how many potential ancillary services they could offer with minimal effort. Smartconnect helps you to create an offer that is tailored to the characteristics of your property, allowing you to sell not only your own ancillary services, but also experiences and services from external providers, without having to make agreements with them. In addition, Smartconnect is the perfect tool if you want to improve the overall guest experience, as it helps you centralize data on your guests and their bookings, automatically suggesting the right segments for marketing actions.

Why should I use Smartconnect?

At a time when the search for unique travel experiences and the desire for personalization drive most consumer choices, Smartconnect offers you the ability to identify and respond to your guests' unique needs in a timely manner, increasing satisfaction and loyalty. The benefits of implementing Smartconnect don't stop with the guest experience: according to a study by Harvard Business School, a 5% increase in customer retention is enough to increase your profits by over 25%. Smartconnect helps you achieve this not only by making your marketing communications more effective, but also by increasing direct bookings and disintermediation from OTAs.

Can I subscribe to Smartconnect alone or do I need to purchase other Smartness platform software?

Short anwser: Yes! Long answer: We designed our Smartness software stacks to integrate with your existing software to help your accommodation achieve maximum efficiency and profitability. An example? Thanks to integration with Smartpricing dynamic pricing software, Smartconnect can suggest email marketing campaigns to support occupancy during periods of decline. However, you do not have to buy them together. You can choose Smartconnect on its own and add any of the other software packages to your subscription at any time.

Pricing

Price and features of Smartconnect

Learn all you need to know about Smartconnect, including how it helps you increase guest loyalty, raise revenue, and achieve independence from OTAs.

Filter by

Smartconnect Base

Run email marketing yourself

From

42€/month*

*(billed annually)

Import contacts from PMS
Automatic segmentation
AI-powered suggested newsletters
Automatic email and WhatsApp
Upselling and cross-selling
In-platform payments
Email and sales statistics

Smartconnect Premium

Get expert support

Custom planContact usto receive a tailored quote

Everything in Smartconnect Base
Dedicated consultant
Up to 2 hours/month
Editorial plan and newsletters
Automation setup
Marketplace optimization
Smartreputation by Revyoos

Smartconnect Ultra

Get a complete strategy

Custom planContact usto receive a tailored quote

Everything in Smartconnect Premium
Meta and Google Ads management
Website creation (optional)
Advanced strategic consulting
Performance analysis and reports
Smartreputation by Revyoos

Key features of Smartconnect

Find out how Smartconnect enables better guest communication, builds guest loyalty, increases direct bookings, and generates revenue from extra services.

	Base
Data import
Audience creation
Attribute-based segmentation
Loyalty-based segmentation
Geography-based segmentation
Segmentation based on channel or market

ROI CALCULATOR

Calculate your ROI with Smartness

Want to find out how Smartness can pay off for you? Use this calculator to find out the return on investment (ROI) you could get.

Based on the ROI of +4,000 customers
Calculated on your specific data
Free with immediate results

Calculate now

We like to answer your questions

Here are some of the most frequently asked questions about Smartconnect. Find your own!

Price and features of Smartconnect

Smartconnect Base

Smartconnect Premium

Smartconnect Ultra

Key features of Smartconnect

Segmentation

Marketing Automation

Template Builder

Guest communications

Upselling & cross-selling

Personalized consulting

Calculate your ROI with Smartness

We like to answer your questions