Relais Abbazia Santa Maria Del Bosco

Tell us about your property

The Abbazia Santa Maria del Bosco is an ancient monastic complex dating back to the 1300s, located in Contessa Entellina, Palermo province, within the beautiful Monte Genuardo Nature Reserve.

It was converted into an accommodation facility five years ago, but only this year did it fully transition into a hotel, complete with an on-site restaurant and the ability to host corporate and wedding events.

We’re listed on OTAs, but we manage to achieve up to 70% direct bookings.

We’ve seen immediate and tangible results. Furthermore, we eliminated all manual price operations right from the start because Smartpricing integrated seamlessly with our property management system and channel manager.

How did you calculate rates before Smartpricing?

We’re a small property with limited staff, so I handle back-office tasks, suppliers, events, and also oversee revenue management alongside our hotel manager.

Before Smartpricing, we worked on pricing once a year: we set a “master” rate and adjusted all others from it. We based our rates on past data and added markups for OTAs, but it was essentially a fixed price list.

Occasionally, we would make small reductions if explicitly requested, but we didn’t go beyond that and always managed everything manually.

What convinced you to try and adopt Smartpricing?

We wanted higher profit margins and also sought to understand if we were making mistakes, as there were periods when bookings dropped significantly.

Without a dedicated revenue manager and with our openness to technology, we sought an automated solution that could adjust rates dynamically based on events and other variables.

When we found Smartpricing, we attended an introductory demo and immediately chose it with great confidence. We were satisfied right from the start and didn’t even consider other competitors.

What impact has Smartpricing had on your work?

With the support of Smartpricing, we’ve set up a strategy that’s perfect for us, ensuring our pricing is always managed correctly. We’ve seen immediate and tangible results.

Additionally, we completely eliminated all manual work on pricing because Smartpricing seamlessly integrated with our property management system and channel manager.

Your technical support has always been available whenever we needed help.

We’ve been so pleased with Smartpricing that we’re now configuring your other software, Smartpaying, to sell additional services!

Would you recommend Smartpricing?

Yes. I would especially recommend it to small properties like ours, where staff availability is limited. Once they try the service, I’m confident they wouldn’t go back.