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Segnalazione",[1067],{"start":994,"end":1068,"type":971},15,{"key":1070,"type":988,"content":1071},"7e5f96ae-98c7-4a54-8767-a4cc1381ab04",[1072],{"type":697,"text":1073,"spans":1074,"direction":707},"Registri il no-show nell’Extranet",[],{"key":1076,"type":988,"content":1077},"9ba196a8-23dc-452f-bc34-c2d4e5044b58",[1078],{"type":697,"text":1079,"spans":1080,"direction":707},"Applicazione o rinuncia alla penale",[],{"key":1082,"cells":1083},"421691e7-ffdc-4d2c-bd1f-1a01edfeb5a2",[1084,1092,1098],{"key":1085,"type":988,"content":1086},"634a4c06-e71b-4b4c-a1ea-260a6787b216",[1087],{"type":697,"text":1088,"spans":1089,"direction":707},"4. Incasso",[1090],{"start":994,"end":1091,"type":971},10,{"key":1093,"type":988,"content":1094},"57499b08-7ad6-4c79-9b74-88d8de960374",[1095],{"type":697,"text":1096,"spans":1097,"direction":707},"Addebiti la penale, se prevista",[],{"key":1099,"type":988,"content":1100},"9eebc5e5-836d-47cf-af18-1b8653bbd19c",[1101],{"type":697,"text":1102,"spans":1103,"direction":707},"Metodo ed esito del pagamento",[],{"key":1105,"cells":1106},"cf071049-0aba-4a2f-8320-5064f0591277",[1107,1114,1120],{"key":1108,"type":988,"content":1109},"fd36fea4-12ec-492f-984d-84a42f31e24b",[1110],{"type":697,"text":1111,"spans":1112,"direction":707},"5. Chiusura",[1113],{"start":994,"end":1022,"type":971},{"key":1115,"type":988,"content":1116},"07689f3c-0bc2-4af6-9a53-779f6d63fbee",[1117],{"type":697,"text":1118,"spans":1119,"direction":707},"Allinei i sistemi",[],{"key":1121,"type":988,"content":1122},"a627146d-87ff-4a2c-9ef2-e92602f476d5",[1123],{"type":697,"text":1124,"spans":1125,"direction":707},"Stato nel PMS, commissioni e contabilità",[],"data_table$eec99bf7-02e5-417a-8d6f-802a8ea2573a","data_table",{"variation":32,"version":68,"items":1129,"primary":1130,"id":1148,"slice_type":956,"slice_label":5},[],{"text":1131},[1132,1140],{"type":697,"text":1133,"spans":1134,"direction":707},"Una cancellazione tardiva e un no-show possono prevedere condizioni economiche simili, ma indicano due eventi diversi. Nel primo caso l’ospite cancella la prenotazione; nel secondo non si presenta senza che la prenotazione sia stata cancellata.",[1135,1137],{"start":995,"end":1136,"type":971},25,{"start":1138,"end":1139,"type":971},31,38,{"type":697,"text":1141,"spans":1142,"direction":707},"Se vuoi approfondire come gestire i diversi casi, nella nostra guida su cancellazioni, rimborsi e policy di prenotazione trovi una panoramica delle condizioni più comuni e delle procedure da seguire.",[1143],{"start":1144,"end":1145,"type":703,"data":1146},63,120,{"link_type":162,"url":1147,"target":165},"https:\u002F\u002Fwww.smartness.com\u002Fit\u002Fblog\u002Fgestire-cancellazioni-prenotazioni-rimborsi-policy-hotel","rich_text$7ec9aef2-c2fc-482b-b6c5-750d766145c2",{"variation":32,"version":68,"items":1150,"primary":1151,"id":1231,"slice_type":956,"slice_label":5},[],{"text":1152},[1153,1156,1159,1162,1167,1174,1182,1187,1195,1204,1212,1215,1221],{"type":962,"text":1154,"spans":1155,"direction":707},"\nCosa controllare prima di segnalare il no-show",[],{"type":697,"text":1157,"spans":1158,"direction":707},"Prima di registrare una mancata presentazione, assicurati che l’ospite non sia effettivamente arrivato e controlla eventuali comunicazioni ricevute tramite Booking.com o altri canali utilizzati per gestire il soggiorno.",[],{"type":697,"text":1160,"spans":1161,"direction":707},"Verifica in particolare:",[],{"type":1163,"text":1164,"spans":1165,"direction":707},"list-item","data e orario previsti per il check-in;",[1166],{"start":994,"end":1045,"type":971},{"type":1163,"text":1168,"spans":1169,"direction":707},"eventuali messaggi relativi a un arrivo tardivo;",[1170,1172],{"start":994,"end":1171,"type":971},9,{"start":1091,"end":1173,"type":971},18,{"type":1163,"text":1175,"spans":1176,"direction":707},"condizioni di cancellazione e no-show della prenotazione;",[1177,1178,1179],{"start":994,"end":1091,"type":971},{"start":1022,"end":1045,"type":971},{"start":1180,"end":1181,"type":971},14,27,{"type":1163,"text":1183,"spans":1184,"direction":707},"importo massimo della penale prevista;",[1185],{"start":994,"end":1186,"type":971},7,{"type":1163,"text":1188,"spans":1189,"direction":707},"metodo di pagamento e importi eventualmente già incassati;",[1190,1192,1193],{"start":994,"end":1191,"type":971},6,{"start":1186,"end":1171,"type":971},{"start":1091,"end":1194,"type":971},19,{"type":1163,"text":1196,"spans":1197,"direction":707},"stato della prenotazione nel PMS e negli altri sistemi collegati.",[1198,1200,1201],{"start":994,"end":1199,"type":971},5,{"start":1191,"end":1022,"type":971},{"start":1202,"end":1203,"type":971},12,24,{"type":697,"text":1205,"spans":1206,"direction":707},"Le condizioni accettate dall’ospite al momento della prenotazione determinano l’eventuale penale applicabile. Puoi verificare il quadro generale anche nei Termini e condizioni di Booking.com, ma per l’importo effettivamente applicabile alla singola prenotazione fanno fede le condizioni mostrate e accettate dall’ospite al momento della conferma.",[1207],{"start":1208,"end":1209,"type":703,"data":1210},154,190,{"link_type":162,"url":1211,"target":165},"https:\u002F\u002Fwww.booking.com\u002Fcontent\u002Fterms.it.html?utm_source=chatgpt.com",{"type":697,"text":1213,"spans":1214,"direction":707},"Non puoi quindi stabilire un importo diverso semplicemente perché l’alloggio è rimasto invenduto.",[],{"type":697,"text":1216,"spans":1217,"direction":707},"Presta particolare attenzione agli arrivi tardivi. Se, ad esempio, l’ospite ti ha comunicato che arriverà dopo mezzanotte, verifica l’accordo prima di segnalarlo come no-show.",[1218],{"start":1219,"end":1220,"type":971},35,49,{"type":697,"text":1222,"spans":1223,"direction":707},"Se l’ospite non ha mai effettuato il check-in, non va registrato come presente nel PMS né comunicato come alloggiato tramite Alloggiati Web.",[1224,1226],{"start":1202,"end":1225,"type":971},45,{"start":1227,"end":1228,"type":703,"data":1229},124,139,{"link_type":162,"url":1230,"target":165},"https:\u002F\u002Falloggiatiweb.poliziadistato.it\u002FPortaleAlloggiati\u002F?utm_source=chatgpt.com","rich_text$524c6ac6-1421-453e-bc9f-4876af34ac8a",{"variation":32,"version":68,"items":1233,"primary":1234,"id":1282,"slice_type":956,"slice_label":5},[],{"text":1235},[1236,1239,1242,1247,1252,1256,1261,1265,1269,1274,1279],{"type":962,"text":1237,"spans":1238,"direction":707},"\nCome segnalare un no-show su Booking.com passo dopo passo",[],{"type":697,"text":1240,"spans":1241,"direction":707},"Per segnalare il no-show, apri la prenotazione interessata nell’Extranet e utilizza l’opzione dedicata alla mancata presentazione.",[],{"type":1243,"text":1244,"spans":1245,"direction":707},"o-list-item","Accedi all’Extranet e apri la sezione delle prenotazioni.",[1246],{"start":994,"end":1194,"type":971},{"type":1243,"text":1248,"spans":1249,"direction":707},"Cerca la prenotazione utilizzando nome dell’ospite, date o numero di prenotazione.",[1250],{"start":994,"end":1251,"type":971},21,{"type":1243,"text":1253,"spans":1254,"direction":707},"Controlla un’ultima volta date, alloggio, tariffa e stato del pagamento.",[1255],{"start":994,"end":1136,"type":971},{"type":1243,"text":1257,"spans":1258,"direction":707},"Seleziona l’opzione per segnalare la mancata presentazione.",[1259],{"start":994,"end":1260,"type":971},59,{"type":1243,"text":1262,"spans":1263,"direction":707},"Indica se vuoi applicare o rinunciare alla penale prevista.",[1264],{"start":994,"end":1220,"type":971},{"type":1243,"text":1266,"spans":1267,"direction":707},"Conferma la segnalazione.",[1268],{"start":994,"end":1136,"type":971},{"type":1243,"text":1270,"spans":1271,"direction":707},"Controlla lo stato aggiornato anche nel PMS e negli eventuali altri sistemi collegati.",[1272],{"start":994,"end":1273,"type":971},29,{"type":697,"text":1275,"spans":1276,"direction":707},"Booking.com permette di segnalare la mancata presentazione dalle 00:00 del giorno previsto per il check-in fino a 48 ore dopo il check-out previsto.",[1277],{"start":1260,"end":1278,"type":971},147,{"type":697,"text":1280,"spans":1281,"direction":707},"Dopo la segnalazione, conserva almeno il numero della prenotazione, le comunicazioni con l’ospite e le informazioni relative all’eventuale pagamento. Se utilizzi un PMS o un Channel Manager, verifica inoltre che la modifica sia stata sincronizzata correttamente.",[],"rich_text$87a166cc-185c-456c-b8a5-8779229ceff7",{"variation":32,"version":68,"items":1284,"primary":1285,"id":1303,"slice_type":956,"slice_label":5},[],{"text":1286},[1287,1290,1295],{"type":962,"text":1288,"spans":1289,"direction":707},"\nCome funziona la penale di no-show e quando paghi la commissione",[],{"type":697,"text":1291,"spans":1292,"direction":707},"La penale dipende dalle condizioni della prenotazione, non dalla segnalazione del no-show. Quando registri la mancata presentazione, puoi applicare l’importo previsto dalla policy oppure rinunciarvi.",[1293],{"start":994,"end":1294,"type":971},90,{"type":697,"text":1296,"spans":1297,"direction":707},"Se preferisci trovare una soluzione diversa con l’ospite, nella nostra guida su rimborsi, cancellazioni e voucher trovi le principali alternative da valutare in base alle condizioni della prenotazione.",[1298],{"start":1299,"end":1300,"type":703,"data":1301},71,113,{"link_type":162,"url":1302,"target":165},"https:\u002F\u002Fwww.smartness.com\u002Fit\u002Fblog\u002Frimborsi-cancellazioni-hotel-voucher-strategie?utm_source=chatgpt.com","rich_text$dda53c11-6af1-4b89-b18d-6fb6225c96c1",{"variation":977,"version":68,"items":1305,"primary":1306,"id":1420,"slice_type":1127,"slice_label":5},[],{"table":1307},{"body":1308},{"rows":1309},[1310,1332,1353,1375,1397],{"key":984,"cells":1311},[1312,1319,1326],{"key":1313,"type":988,"content":1314},"d68dba80-d933-4c84-8821-fe96f33b5d1a",[1315],{"type":697,"text":1316,"spans":1317,"direction":707},"Scenario",[1318],{"start":994,"end":1003,"type":971},{"key":1320,"type":988,"content":1321},"bb949d96-fb8d-4589-8318-be1dc0cd3cae",[1322],{"type":697,"text":1323,"spans":1324,"direction":707},"Cosa succede",[1325],{"start":994,"end":1202,"type":971},{"key":1327,"type":988,"content":1328},"a1e575c4-aa3c-4567-8f00-31948b08bdea",[1329],{"type":697,"text":1008,"spans":1330,"direction":707},[1331],{"start":994,"end":1011,"type":971},{"key":1013,"cells":1333},[1334,1341,1347],{"key":1335,"type":988,"content":1336},"41c69be9-f12e-41ea-a0ab-ae08c2c5c96d",[1337],{"type":697,"text":1338,"spans":1339,"direction":707},"Applichi la penale",[1340],{"start":994,"end":1173,"type":971},{"key":1342,"type":988,"content":1343},"f43d7aee-84f5-4bf9-8146-52bf412785be",[1344],{"type":697,"text":1345,"spans":1346,"direction":707},"Mantieni l’importo previsto dalla policy",[],{"key":1348,"type":988,"content":1349},"91add5a8-34a6-4abf-8547-65ac71a71745",[1350],{"type":697,"text":1351,"spans":1352,"direction":707},"Incasso e commissione Booking.com",[],{"key":1354,"cells":1355},"0a424ecf-71b0-4078-a51f-351909af71aa",[1356,1363,1369],{"key":1357,"type":988,"content":1358},"af95e18d-924f-4ec9-a581-4d812591f239",[1359],{"type":697,"text":1360,"spans":1361,"direction":707},"Rinunci alla penale",[1362],{"start":994,"end":1194,"type":971},{"key":1364,"type":988,"content":1365},"6f97a07f-15dd-4916-9fd7-15b4c9728174",[1366],{"type":697,"text":1367,"spans":1368,"direction":707},"Non richiedi l’importo previsto per il no-show",[],{"key":1370,"type":988,"content":1371},"b8ec2548-7d9e-4727-8eb6-4f7dea8bbddc",[1372],{"type":697,"text":1373,"spans":1374,"direction":707},"Stato della prenotazione e commissione",[],{"key":1376,"cells":1377},"b8a02b5c-1bb0-4178-9903-31284dfb5f9c",[1378,1385,1391],{"key":1379,"type":988,"content":1380},"29031915-9ecd-4015-9e06-4f2e8a3ae87f",[1381],{"type":697,"text":1382,"spans":1383,"direction":707},"Carta non valida",[1384],{"start":994,"end":1011,"type":971},{"key":1386,"type":988,"content":1387},"62fc8b2c-11a7-4b29-8adb-39e118b1125e",[1388],{"type":697,"text":1389,"spans":1390,"direction":707},"L’addebito non riesce",[],{"key":1392,"type":988,"content":1393},"6b458eba-793b-4952-9266-1aaaa1ff8a0b",[1394],{"type":697,"text":1395,"spans":1396,"direction":707},"Flusso per carta non valida nell’Extranet",[],{"key":1398,"cells":1399},"78736da0-5697-4716-bf21-2c85be9f12cf",[1400,1408,1414],{"key":1401,"type":988,"content":1402},"5ec7c3bb-dcc5-46ce-8995-4a06baaa2fda",[1403],{"type":697,"text":1404,"spans":1405,"direction":707},"Pagamento gestito da Booking.com",[1406],{"start":994,"end":1407,"type":971},32,{"key":1409,"type":988,"content":1410},"d8cca721-c645-45e2-ba72-7d3dc4b5cccd",[1411],{"type":697,"text":1412,"spans":1413,"direction":707},"La gestione dipende dal sistema di pagamento attivo",[],{"key":1415,"type":988,"content":1416},"df853e6f-1fbc-4025-b4ea-e3bbc98dbc11",[1417],{"type":697,"text":1418,"spans":1419,"direction":707},"Indicazioni nell’Extranet ed estratto pagamenti",[],"data_table$242638b9-d778-4d32-b2f8-e1a6326de84b",{"variation":32,"version":68,"items":1422,"primary":1423,"id":1448,"slice_type":956,"slice_label":5},[],{"text":1424},[1425,1434,1442],{"type":697,"text":1426,"spans":1427,"direction":707},"Se applichi una penale di no-show, Booking.com può applicare la commissione sull’importo soggetto a commissione. Se invece rinunci alla penale e registri correttamente il no-show, verifica che la modifica sia stata recepita anche nel riepilogo economico e nella fattura delle commissioni.",[1428,1431],{"start":1429,"end":1430,"type":971},3,33,{"start":1432,"end":1433,"type":971},123,178,{"type":697,"text":1435,"spans":1436,"direction":707},"Se vuoi capire quanto incidono complessivamente le commissioni delle OTA sui tuoi ricavi, puoi utilizzare il nostro Calcolatore gratuito di commissioni OTA per confrontare costi e ricavo netto dei diversi canali.",[1437],{"start":1438,"end":1439,"type":703,"data":1440},115,155,{"link_type":162,"url":1441,"target":165},"https:\u002F\u002Fwww.smartness.com\u002Fit\u002Frisorse-gratuite\u002Fcalcolatore-commissioni-ota?utm_source=chatgpt.com",{"type":697,"text":1443,"spans":1444,"direction":707},"Se l’addebito non riesce perché la carta fornita dall’ospite non è valida, utilizza il flusso dedicato alle carte non valide nell’Extranet anziché considerare automaticamente la penale come incassata.",[1445],{"start":1446,"end":1447,"type":971},87,138,"rich_text$3d52b922-1ae7-4cd4-93d6-a00df5220512",{"variation":32,"version":68,"items":1450,"primary":1451,"id":1500,"slice_type":956,"slice_label":5},[],{"text":1452},[1453,1456,1462,1466,1469,1472,1475,1478,1483,1485,1491,1494],{"type":962,"text":1454,"spans":1455,"direction":707},"Come addebitare la penale in base al metodo di pagamento",[],{"type":697,"text":1457,"spans":1458,"direction":707},"Prima di procedere con l’incasso, controlla il metodo di pagamento indicato nella prenotazione. È questo a determinare chi gestisce l’addebito e dove devi verificarne l’esito.",[1459],{"start":1460,"end":1461,"type":971},47,94,{"type":1463,"text":1464,"spans":1465,"direction":707},"heading3","Carta gestita dalla struttura",[],{"type":697,"text":1467,"spans":1468,"direction":707},"Se sei tu a gestire il pagamento, addebita esclusivamente l’importo previsto dalla policy della prenotazione tramite il sistema di pagamento utilizzato dalla struttura.",[],{"type":697,"text":1470,"spans":1471,"direction":707},"Conserva l’esito dell’operazione. Se la carta viene rifiutata, segnalala come non valida nell’Extranet seguendo la procedura prevista da Booking.com.",[],{"type":1463,"text":1473,"spans":1474,"direction":707},"Prepagamento già incassato",[],{"type":697,"text":1476,"spans":1477,"direction":707},"Se hai già ricevuto tutto o parte dell’importo, verifica quanto è stato effettivamente incassato prima di effettuare altre operazioni.",[],{"type":697,"text":1479,"spans":1480,"direction":707},"In questo modo eviti un doppio addebito. Controlla inoltre eventuali accordi di rimborso presi con l’ospite prima della data di arrivo.",[1481],{"start":1203,"end":1482,"type":971},39,{"type":1463,"text":1404,"spans":1484,"direction":707},[],{"type":697,"text":1486,"spans":1487,"direction":707},"Se il pagamento è gestito da Booking.com, segui le indicazioni disponibili nell’Extranet per quella specifica prenotazione. Controlla l’estratto dei pagamenti e, quando previsto, l’eventuale carta di credito virtuale (VCC).",[1488],{"start":1489,"end":1490,"type":971},191,222,{"type":697,"text":1492,"spans":1493,"direction":707},"Modalità e tempistiche dipendono dal sistema di pagamento attivo sulla prenotazione. Per questo non effettuare un ulteriore addebito sulla carta dell’ospite senza aver prima verificato cosa è già stato riscosso o reso disponibile da Booking.com.",[],{"type":697,"text":1495,"spans":1496,"direction":707},"Al termine, registra nel tuo sistema importo, data, metodo ed esito del pagamento, così che prenotazione e contabilità riportino gli stessi dati.",[1497],{"start":1498,"end":1499,"type":971},37,81,"rich_text$50e1ce93-11b0-4e66-8a96-c3320b9807d5",{"variation":32,"version":68,"items":1502,"primary":1503,"id":1544,"slice_type":956,"slice_label":5},[],{"text":1504},[1505,1508,1514,1517,1520,1523,1526,1529,1532,1535,1538],{"type":962,"text":1506,"spans":1507,"direction":707},"\nQuali errori evitare nella gestione di un no-show su Booking.com",[],{"type":697,"text":1509,"spans":1510,"direction":707},"La maggior parte dei problemi nasce quando stato della prenotazione, condizioni applicate e pagamento non corrispondono.",[1511],{"start":1512,"end":1513,"type":971},43,119,{"type":697,"text":1515,"spans":1516,"direction":707},"Gli errori principali da evitare sono:",[],{"type":1163,"text":1518,"spans":1519,"direction":707},"segnalare un no-show quando l’ospite ha comunicato un arrivo tardivo;",[],{"type":1163,"text":1521,"spans":1522,"direction":707},"utilizzare il no-show per correggere una cancellazione gestita in modo errato;",[],{"type":1163,"text":1524,"spans":1525,"direction":707},"addebitare un importo superiore a quello previsto dalla prenotazione;",[],{"type":1163,"text":1527,"spans":1528,"direction":707},"considerare incassata una penale dopo un pagamento non riuscito;",[],{"type":1163,"text":1530,"spans":1531,"direction":707},"dimenticare di aggiornare PMS o Channel Manager;",[],{"type":1163,"text":1533,"spans":1534,"direction":707},"non verificare le commissioni dopo aver rinunciato alla penale;",[],{"type":1163,"text":1536,"spans":1537,"direction":707},"non conservare le comunicazioni e gli elementi necessari a ricostruire il caso.",[],{"type":697,"text":1539,"spans":1540,"direction":707},"Se più persone gestiscono prenotazioni e pagamenti, può essere utile creare una breve procedura interna per i no-show: verifica dell’assenza, controllo della policy, segnalazione nell’Extranet, gestione del pagamento e aggiornamento dei sistemi.",[1541],{"start":1542,"end":1543,"type":971},86,117,"rich_text$5ff46f6d-6093-4f3b-8297-33ee613abd23",{"variation":32,"version":68,"items":1546,"primary":1547,"id":1603,"slice_type":956,"slice_label":5},[],{"text":1548},[1549,1552,1555,1565,1570,1573,1576,1579,1582,1585,1588,1591,1597],{"type":962,"text":1550,"spans":1551,"direction":707},"\nCome gestire recensioni e contestazioni dopo un no-show su Booking.com",[],{"type":697,"text":1553,"spans":1554,"direction":707},"Dopo un no-show, conserva una cronologia semplice e completa di ciò che è successo. Può servirti sia se l’ospite contesta l’addebito, sia se lascia una recensione che ritieni non coerente con l’esperienza effettiva.",[],{"type":697,"text":1556,"spans":1557,"direction":707},"Booking.com consente di lasciare una recensione anche in alcuni casi di mancata presentazione. Se invece la prenotazione viene cancellata prima del giorno del check-in, l’ospite non riceve il questionario per lasciare una recensione.",[1558,1562],{"start":1022,"end":1559,"type":703,"data":1560},93,{"link_type":162,"url":1561,"target":165},"https:\u002F\u002Fpartner.booking.com\u002Fit\u002Faiuto\u002Fcontenuti-pagina\u002Fgenerali\u002Frecensioni-degli-ospiti-come-funzionano-e-le-condizioni-scriverle",{"start":1563,"end":1564,"type":971},95,233,{"type":697,"text":1566,"spans":1567,"direction":707},"Questo significa che segnalare un no-show non esclude automaticamente la possibilità che l’ospite recensisca la struttura. Booking.com può inoltre ammettere recensioni che contengono informazioni critiche utili ad altri ospiti, feedback sulla comunicazione con la struttura o contenuti pertinenti all’esperienza di viaggio.",[1568],{"start":1251,"end":1569,"type":971},121,{"type":697,"text":1571,"spans":1572,"direction":707},"Per questo è importante poter ricostruire con precisione il caso. Conserva almeno:",[],{"type":1163,"text":1574,"spans":1575,"direction":707},"conferma della prenotazione e condizioni accettate;",[],{"type":1163,"text":1577,"spans":1578,"direction":707},"messaggi scambiati tramite Booking.com;",[],{"type":1163,"text":1580,"spans":1581,"direction":707},"orari degli eventuali tentativi di contatto;",[],{"type":1163,"text":1583,"spans":1584,"direction":707},"segnalazione del no-show registrata nell’Extranet;",[],{"type":1163,"text":1586,"spans":1587,"direction":707},"ricevuta o esito dell’eventuale addebito;",[],{"type":1163,"text":1589,"spans":1590,"direction":707},"stato finale della prenotazione nel PMS e nel Channel Manager.",[],{"type":697,"text":1592,"spans":1593,"direction":707},"Se ritieni che una recensione non rispetti le policy di Booking.com, chiedi alla piattaforma di verificarla indicando numero della prenotazione, date e motivo della richiesta. Se puoi rispondere pubblicamente, attieniti ai fatti ed evita di pubblicare dati personali, informazioni di pagamento o contenuti delle conversazioni private.",[1594],{"start":1595,"end":1596,"type":971},69,107,{"type":697,"text":1598,"spans":1599,"direction":707},"La stessa documentazione è utile anche se l’ospite contesta la penale. In caso di chargeback, segui la procedura indicata dal tuo provider di pagamento e presenta la documentazione richiesta entro i termini previsti.",[1600],{"start":1601,"end":1602,"type":971},82,92,"rich_text$ee001ed7-a46b-41fe-b042-637652164ca6",{"variation":32,"version":68,"items":1605,"primary":1606,"id":1607,"slice_type":947,"slice_label":5},[],{},"divider$34e33367-94ed-4a0b-b221-43bc5737cc14",{"variation":32,"version":68,"items":1609,"primary":1610,"id":1624,"slice_type":956,"slice_label":5},[],{"text":1611},[1612,1615,1621],{"type":697,"text":1613,"spans":1614,"direction":707},"No-show e cancellazioni richiedono più controlli quando prenotazioni, pagamenti e attività operative vengono gestiti su sistemi separati.",[],{"type":697,"text":1616,"spans":1617,"direction":707},"Con Smartpms puoi centralizzare prenotazioni, disponibilità, pagamenti e attività quotidiane in un unico gestionale. Il Channel Manager integrato mantiene sincronizzati i canali di vendita, mentre il team lavora sugli stessi dati aggiornati.",[1618,1619],{"start":995,"end":1202,"type":971},{"start":1145,"end":1620,"type":971},145,{"type":697,"text":1622,"spans":1623,"direction":707},"Inoltre, Smartpms fa parte della piattaforma Smartness: puoi integrare la gestione quotidiana con gli strumenti Smartness dedicati a prezzi, comunicazione con gli ospiti e prenotazioni dirette.",[],"rich_text$cec2f3d6-fc5e-4a6e-9699-a2ca8b80bd63",{"variation":32,"version":68,"items":1626,"primary":1627,"id":1643,"slice_type":1644,"slice_label":5},[],{"image":1628,"title":1629,"description":1633,"features":1637,"links":1638},{},[1630],{"type":697,"text":1631,"spans":1632,"direction":707},"Richiedi una demo personalizzata",[],[1634],{"type":697,"text":1635,"spans":1636,"direction":707},"Parla con un esperto Smartness e scopri come automatizzare fino al 90% del tuo lavoro, aumentare le vendite e le prenotazioni dirette. Tutto con un unico software gestionale. Gratis, senza impegno.",[],[],[1639],{"link":1640,"trailing":34,"icon":5},{"id":673,"type":57,"tags":1641,"lang":14,"slug":675,"first_publication_date":676,"last_publication_date":677,"uid":678,"url":679,"link_type":24,"key":1642,"isBroken":34,"text":681},[],"f01b92d2-4baf-4b6c-82d2-156a659b1dc3","blog_cta$376e5165-4b62-491e-85b9-2d5004ceb629","blog_cta",{"variation":32,"version":68,"items":1646,"primary":1647,"id":1652,"slice_type":956,"slice_label":5},[],{"text":1648},[1649],{"type":962,"text":1650,"spans":1651,"direction":707},"FAQs",[],"rich_text$1437672f-38d9-4641-a23b-1a6349bdab58",{"variation":977,"version":68,"items":1654,"primary":1655,"id":1715,"slice_type":1716,"slice_label":5},[],{"anchor_id":5,"type":1656,"items":1657},"single",[1658,1670,1679,1688,1697,1706],{"title":1659,"content":1663},[1660],{"type":697,"text":1661,"spans":1662,"direction":707},"Pago la commissione Booking.com su un no-show?",[],[1664],{"type":697,"text":1665,"spans":1666,"direction":707},"Dipende da come gestisci la penale. Se applichi la penale prevista per il no-show, Booking.com può applicare la commissione sull’importo soggetto a commissione. Se rinunci alla penale e registri correttamente il no-show, controlla che la modifica sia riportata anche nel riepilogo economico e nella fattura delle commissioni.",[1667],{"start":1668,"end":1669,"type":971},36,160,{"title":1671,"content":1675},[1672],{"type":697,"text":1673,"spans":1674,"direction":707},"Posso segnalare il no-show se l’ospite arriva il giorno successivo?",[],[1676],{"type":697,"text":1677,"spans":1678,"direction":707},"Prima di segnalarlo, verifica se l’ospite ti ha comunicato un arrivo posticipato e se intendi ancora accoglierlo. Se accetti il nuovo orario o giorno di arrivo, conserva l’accordo nei messaggi e aggiorna PMS e team per evitare che la prenotazione venga registrata per errore come no-show.",[],{"title":1680,"content":1684},[1681],{"type":697,"text":1682,"spans":1683,"direction":707},"Cosa faccio se ho superato il termine per segnalare il no-show?",[],[1685],{"type":697,"text":1686,"spans":1687,"direction":707},"La finestra indicata da Booking.com arriva fino a 48 ore dopo il check-out previsto. Se l’opzione non è più disponibile nell’Extranet, contatta l’assistenza Booking.com e conserva prenotazione, comunicazioni e informazioni sul pagamento per verificare come correggere lo stato della pratica e le eventuali commissioni.",[],{"title":1689,"content":1693},[1690],{"type":697,"text":1691,"spans":1692,"direction":707},"Devo emettere un documento fiscale per la penale di no-show?",[],[1694],{"type":697,"text":1695,"spans":1696,"direction":707},"Il trattamento fiscale dipende dalla natura dell’importo e dalla situazione della struttura. Non applicare automaticamente lo stesso trattamento previsto per un soggiorno effettivamente effettuato. Conserva le condizioni della prenotazione e la prova dell’eventuale incasso e verifica con il commercialista quale documento emettere e come registrare l’operazione.",[],{"title":1698,"content":1702},[1699],{"type":697,"text":1700,"spans":1701,"direction":707},"Posso rimettere subito in vendita la camera o l’unità dopo un no-show?",[],[1703],{"type":697,"text":1704,"spans":1705,"direction":707},"Puoi rimetterla in vendita quando hai verificato che l’ospite non arriverà e hai gestito eventuali comunicazioni relative a un arrivo tardivo. Prima di riaprire la disponibilità, assicurati che Extranet, PMS e Channel Manager riportino lo stesso stato e che l’unità possa effettivamente essere venduta a un altro ospite.",[],{"title":1707,"content":1711},[1708],{"type":697,"text":1709,"spans":1710,"direction":707},"Per quanto tempo devo conservare i documenti relativi a un no-show?",[],[1712],{"type":697,"text":1713,"spans":1714,"direction":707},"Conserva conferma della prenotazione, messaggi, informazioni sulla segnalazione ed esiti di pagamento per il periodo richiesto dagli obblighi fiscali, contrattuali e di protezione dei dati applicabili alla tua attività. Definisci tempi di conservazione e accessi con il commercialista e, quando necessario, con il consulente privacy.",[],"faq$af07e2f5-4b17-4024-a766-505e02a5b895","faq","No-show su Booking.com: come segnalarlo e gestirlo | Smartness","Scopri come segnalare un no-show su Booking.com, quando applicare la penale, come gestire l’addebito e cosa succede con recensioni e contestazioni.",{},[1721],{"variation":32,"version":68,"items":1722,"primary":1723,"id":1735,"slice_type":1736,"slice_label":5},[],{"icon":5,"title":1724,"description":1728,"link":1732},[1725],{"type":697,"text":1726,"spans":1727,"direction":707},"Fai crescere la tua struttura",[],[1729],{"type":697,"text":1730,"spans":1731,"direction":707},"Richiedi una demo Smartness e scopri come aumentare ricavi e indipendenza. Gratis, senza impegno.",[],{"id":673,"type":57,"tags":1733,"lang":14,"slug":675,"first_publication_date":676,"last_publication_date":677,"uid":678,"url":679,"link_type":24,"key":1734,"isBroken":34,"text":681},[],"1b4edbc7-9df0-4bfc-83fe-1eb700365678","side_cta$294abfb6-ff17-47c7-a36e-f2d5c8c829fd","side_cta","No-show su Booking.com: come segnalarlo e gestirlo",{},{"page":1740,"results_per_page":1741,"results_size":1741,"total_results_size":1742,"total_pages":1251,"next_page":1743,"prev_page":5,"results":1744,"version":1785,"license":1786},1,2,41,"https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aoQXRhEAACsALXRB&q=%5B%5Bnot%28my.blog.uid%2C+%22no-show-booking-come-segnalarlo%22%29%5D%5D&q=%5B%5Bat%28my.blog.category%2C+%22Z638zBIAACgASK4N%22%29%5D%5D&q=%5B%5Bat%28document.type%2C+%22blog%22%29%5D%5D&orderings=%5Bdocument.first_publication_date+desc%5D&page=2&pageSize=2&graphQuery=%7B%0A++++++++blog+%7B%0A++++++++++title%0A++++++++++description%0A++++++++%7D%0A++++++%7D&lang=it",[1745,1765],{"id":1746,"uid":1747,"url":1748,"type":471,"href":1749,"tags":1750,"first_publication_date":1751,"last_publication_date":1751,"slugs":1752,"linked_documents":1754,"lang":14,"alternate_languages":1755,"data":1756},"an7pShEAACcAJXx0","come-inserire-struttura-booking","\u002Fit\u002Fblog\u002Fcome-inserire-struttura-booking","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aoQXRhEAACsALXRB&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22an7pShEAACcAJXx0%22%29+%5D%5D",[],"2026-08-17T09:51:15+0000",[1753],"come-inserire-una-struttura-su-booking.com-in-italia-requisiti-documenti-e-procedura-completa",[],[],{"title":1757,"description":1761},[1758],{"type":922,"text":1759,"spans":1760,"direction":707},"Come inserire una struttura su Booking.com in Italia: requisiti, documenti e procedura completa",[],[1762],{"type":697,"text":1763,"spans":1764,"direction":707},"Requisiti, documenti e passaggi per registrare una struttura su Booking.com e aprire le vendite in Italia.",[],{"id":1766,"uid":1767,"url":1768,"type":471,"href":1769,"tags":1770,"first_publication_date":1771,"last_publication_date":1771,"slugs":1772,"linked_documents":1774,"lang":14,"alternate_languages":1775,"data":1776},"an7neREAACgAJXgH","tassa-soggiorno-booking","\u002Fit\u002Fblog\u002Ftassa-soggiorno-booking","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aoQXRhEAACsALXRB&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22an7neREAACgAJXgH%22%29+%5D%5D",[],"2026-08-17T09:50:51+0000",[1773],"tassa-di-soggiorno-su-booking.com-chi-la-incassa-come-configurarla-e-cosa-devi-fare",[],[],{"title":1777,"description":1781},[1778],{"type":922,"text":1779,"spans":1780,"direction":707},"Tassa di soggiorno su Booking.com: chi la incassa, come configurarla e cosa devi fare",[],[1782],{"type":697,"text":1783,"spans":1784,"direction":707},"Scopri chi incassa la tassa di soggiorno su Booking.com, dove verificarlo e quali obblighi restano alla struttura.",[],"3f9f504","All Rights Reserved",1787041855688]