[{"data":1,"prerenderedAt":1849},["ShallowReactive",2],{"layout-default-en-fallback":3,"header-Z7by9xAAACMAYTqA":43,"footer-Z7cFWhAAACQAYV2J":652,"case-study-1dest-en":851,"case-study-related-1dest-en":1173},{"id":4,"uid":5,"url":5,"type":6,"href":7,"tags":8,"first_publication_date":9,"last_publication_date":10,"slugs":11,"linked_documents":13,"lang":14,"alternate_languages":15,"data":22},"Z9rb5hAAACAA1j_R",null,"website_layout","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z9rb5hAAACAA1j_R%22%29+%5D%5D",[],"2025-03-19T14:59:52+0000","2025-08-19T08:20:30+0000",[12],"website-layout",[],"en",[16,19],{"id":17,"type":6,"lang":18},"Z9rcBBAAACIA1kAJ","de",{"id":20,"type":6,"lang":21},"Z9rcEBAAACIA1kAo","it",{"banner":23,"header":25,"footer":35},{"link_type":24},"Document",{"id":26,"type":27,"tags":28,"lang":14,"slug":29,"first_publication_date":30,"last_publication_date":31,"uid":32,"link_type":24,"key":33,"isBroken":34},"Z7by9xAAACMAYTqA","header",[],"products","2025-02-20T09:16:45+0000","2026-04-17T07:47:31+0000","default","3433d2f9-90ee-4355-a420-3b3a4b79b14f",false,{"id":36,"type":37,"tags":38,"lang":14,"slug":39,"first_publication_date":40,"last_publication_date":41,"uid":32,"link_type":24,"key":42,"isBroken":34},"Z7cFWhAAACQAYV2J","footer",[],"customer-support39-0461-156-0049","2025-02-20T10:35:35+0000","2026-06-05T08:00:07+0000","a7ad0bf8-9daa-4e7f-93b0-298bc3db7463",{"id":26,"uid":32,"url":5,"type":27,"href":44,"tags":45,"first_publication_date":30,"last_publication_date":31,"slugs":46,"linked_documents":47,"lang":14,"alternate_languages":48,"data":53},"https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z7by9xAAACMAYTqA%22%29+%5D%5D",[],[29],[],[49,51],{"id":50,"type":27,"lang":18,"uid":32},"Z9bSFREAACAAmDLH",{"id":52,"type":27,"lang":21,"uid":32},"Z8bH5RAAACAAKWVQ",{"link":54,"slices1":64,"slices":611,"slices_shared":635},{"id":55,"type":56,"tags":57,"lang":14,"slug":58,"first_publication_date":59,"last_publication_date":60,"uid":61,"url":62,"link_type":24,"key":63,"isBroken":34},"Z8rQHRAAAB8AuC5D","page",[],"from-pricing-to-marketing-boost-your-revenue-with-ai","2025-03-07T10:55:17+0000","2026-06-15T15:23:11+0000","homepage","\u002Fen","11de12d9-318f-4dfa-ab71-e04d32d6ccbd",[65,260,399,413,427],{"variation":66,"version":67,"items":68,"primary":69,"id":258,"slice_type":259,"slice_label":5},"trigger","initial",[],{"label":70,"content":71},"Products",{"id":72,"type":73,"tags":74,"lang":14,"slug":75,"first_publication_date":76,"last_publication_date":77,"uid":78,"data":79,"link_type":24,"key":257,"isBroken":34},"Z7b3dBAAACEAYUJO","navigation_menu_content",[],"operations","2025-02-20T09:36:04+0000","2026-04-27T16:13:45+0000","navigation-menu-content-1",{"slices":80,"footer_slices":231},[81,117,148,199],{"variation":32,"version":67,"items":82,"primary":83,"id":115,"slice_type":116,"slice_label":5},[],{"label":84,"badge":5,"links":85},"Operations",[86,101],{"link":87,"icon":97,"description":98,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":88,"type":56,"tags":89,"lang":14,"slug":90,"first_publication_date":91,"last_publication_date":92,"uid":93,"url":94,"link_type":24,"key":95,"isBroken":34,"text":96},"aKx_ghEAACEAZdFT",[],"the-all-in-one-hotel-software-built-to-grow-sales","2025-09-27T06:57:24+0000","2025-12-22T10:06:30+0000","property-management-system","\u002Fen\u002Fproperty-management-system","3b3847e6-24a2-4922-85e8-4bd549e38c29","Smartpms","ph:gear","The PMS built to boost your sales","soft","sky",{"link":102,"icon":5,"description":5,"badge_label":112,"badge_variant":113,"badge_color":114},{"id":103,"type":56,"tags":104,"lang":14,"slug":105,"first_publication_date":106,"last_publication_date":107,"uid":108,"url":109,"link_type":24,"key":110,"isBroken":34,"text":111},"aet9xRIAACIA740Z",[],"software-and-services-to-grow-your-hospitality-business","2026-04-27T07:48:15+0000","2026-06-15T15:45:09+0000","smartness-products","\u002Fen\u002Fsmartness-products","3436dee3-50da-4f86-a23b-a30558fcdd34","All products","+4","solid","petrol-blue","navigation_menu_content_vertical_navigation$e6258f99-745f-4a91-9cf4-7a2ec9d7d190","navigation_menu_content_vertical_navigation",{"variation":32,"version":67,"items":118,"primary":119,"id":147,"slice_type":116,"slice_label":5},[],{"label":120,"badge":5,"links":121},"Revenue & Payments",[122,134],{"link":123,"icon":132,"description":133,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":124,"type":56,"tags":125,"lang":14,"slug":126,"first_publication_date":127,"last_publication_date":41,"uid":128,"url":129,"link_type":24,"key":130,"isBroken":34,"text":131},"aV9_tRIAACUAMm0a",[],"ai-powered-dynamic-pricing-software-for-hotels--revenue-management","2026-01-08T11:40:26+0000","dynamic-pricing-hotel-software","\u002Fen\u002Fdynamic-pricing-hotel-software","9de35e7c-d19a-4f99-880c-284fcb7290ef","Smartpricing","ph:calendar-dots","Fully automated dynamic pricing with AI",{"link":135,"icon":145,"description":146,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":136,"type":56,"tags":137,"lang":14,"slug":138,"first_publication_date":139,"last_publication_date":140,"uid":141,"url":142,"link_type":24,"key":143,"isBroken":34,"text":144},"aMk2KRYAACcAqEJP",[],"easy-secure-payments-with-no-hidden-fees","2025-10-01T12:41:51+0000","2026-01-12T10:05:00+0000","integrated-payments","\u002Fen\u002Fintegrated-payments","83140f33-3ce3-4b50-a018-458f1aa8f7aa","Smartpay","ph:cash-register","Automate online payments","navigation_menu_content_vertical_navigation$c07f890a-dd33-4947-8c1a-948c2f217022",{"variation":32,"version":67,"items":149,"primary":150,"id":198,"slice_type":116,"slice_label":5},[],{"label":151,"badge":5,"links":152},"Marketing & Distribution",[153,167,180,193],{"link":154,"icon":164,"description":165,"badge_label":166,"badge_variant":99,"badge_color":100},{"id":155,"type":56,"tags":156,"lang":14,"slug":157,"first_publication_date":158,"last_publication_date":159,"uid":160,"url":161,"link_type":24,"key":162,"isBroken":34,"text":163},"acKd9BEAACMAUq5Y",[],"dont-wait-for-guests-to-find-you-bring-them-to-your-website","2026-03-31T07:02:00+0000","2026-04-09T13:06:37+0000","ad-campaigns","\u002Fen\u002Fad-campaigns","d1e2d56c-ef4e-4aa9-b83b-7e01e51bcbf6","Smartads","ph-ranking","Ad campaigns for direct bookings","new",{"link":168,"icon":178,"description":179,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":169,"type":56,"tags":170,"lang":14,"slug":171,"first_publication_date":172,"last_publication_date":173,"uid":174,"url":175,"link_type":24,"key":176,"isBroken":34,"text":177},"aSBsTxAAACAA78gO",[],"the-hotel-website-that-turns-clicks-into-bookings","2025-12-04T08:49:00+0000","2026-04-27T07:49:38+0000","hotel-website-builder","\u002Fen\u002Fhotel-website-builder","e32ba496-3a99-494f-bc2d-3d131abe4fbd","Smartsite","ph:devices","Get a professional website",{"link":181,"icon":191,"description":192,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":182,"type":56,"tags":183,"lang":14,"slug":184,"first_publication_date":185,"last_publication_date":186,"uid":187,"url":188,"link_type":24,"key":189,"isBroken":34,"text":190},"aQRxwhEAACMAY1lL",[],"use-reviews-to-drive-more-direct-bookings","2025-11-13T13:00:56+0000","2026-03-27T11:11:05+0000","reputation-management-software","\u002Fen\u002Freputation-management-software","85715379-ffb2-414b-b2a9-c3db7b25af1e","Smartreputation by Revyoos","ph:list-star","Automate your review management",{"link":194,"icon":5,"description":5,"badge_label":197,"badge_variant":113,"badge_color":114},{"id":103,"type":56,"tags":195,"lang":14,"slug":105,"first_publication_date":106,"last_publication_date":107,"uid":108,"url":109,"link_type":24,"key":196,"isBroken":34,"text":111},[],"2c47b205-a9e2-4f17-9f44-6b2487f8437b","+2","navigation_menu_content_vertical_navigation$19329787-8b9f-4080-a4aa-b0b819b1f890",{"variation":32,"version":67,"items":200,"primary":201,"id":230,"slice_type":116,"slice_label":5},[],{"label":202,"badge":5,"links":203},"Guest experience",[204,217],{"link":205,"icon":215,"description":216,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":206,"type":56,"tags":207,"lang":14,"slug":208,"first_publication_date":209,"last_publication_date":210,"uid":211,"url":212,"link_type":24,"key":213,"isBroken":34,"text":214},"aEk4zhIAAB4AF1EW",[],"the-ai-that-replies-to-guests-for-you-247","2025-06-12T06:31:32+0000","2026-02-26T17:03:05+0000","guest-messaging","\u002Fen\u002Fguest-messaging","fee5e607-c190-412f-bd02-6c983d318213","Smartchat","ph:chat-circle-dots","AI chatbot for guest messaging",{"link":218,"icon":228,"description":229,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":219,"type":56,"tags":220,"lang":14,"slug":221,"first_publication_date":222,"last_publication_date":223,"uid":224,"url":225,"link_type":24,"key":226,"isBroken":34,"text":227},"aV-46BIAACYAMuoz",[],"automate-communication-say-goodbye-to-otas","2026-01-08T14:03:29+0000","2026-03-27T11:11:24+0000","hotel-crm","\u002Fen\u002Fhotel-crm","5d46e579-422e-4912-b6cf-29ea16a21809","Smartconnect","ph:arrow-counter-clockwise","Automate email marketing and guest management","navigation_menu_content_vertical_navigation$2883cb52-ec90-44c9-a020-243ae79a865a",[232],{"variation":32,"version":67,"items":233,"primary":234,"id":255,"slice_type":256,"slice_label":5},[],{"cards":235},[236,243],{"title":237,"description":238,"link":239,"background_tone":242},"All Smartness products","Explore all solutions on the platform",{"id":103,"type":56,"tags":240,"lang":14,"slug":105,"first_publication_date":106,"last_publication_date":107,"uid":108,"url":109,"link_type":24,"key":241,"isBroken":34},[],"b9cd4b9a-8f14-46a0-bac0-55ac1c0056c7","white",{"title":244,"description":245,"link":246,"background_tone":254},"Results-based pricing","Discover Smartresults and pay based on results",{"id":247,"type":56,"tags":248,"lang":14,"slug":249,"first_publication_date":106,"last_publication_date":250,"uid":251,"url":252,"link_type":24,"key":253,"isBroken":34},"aeiX-BIAACQA6zKy",[],"reduce-your-risk.-pay-for-results.","2026-05-06T15:26:10+0000","hotel-revenue-pay-on-performance","\u002Fen\u002Fhotel-revenue-pay-on-performance","b32f6522-e861-4041-8540-347885a56128","warm-grey","navigation_menu_content_callout_cards$813234e5-d618-4f67-b1b5-5041127c7111","navigation_menu_content_callout_cards","643d42b8-ddbc-44f3-977d-2e5a671378fb","navigation_menu_item$d3ca1bc9-b3d4-439c-84da-dc99ffd9d9eb","navigation_menu_item",{"variation":66,"version":67,"items":261,"primary":262,"id":398,"slice_type":259,"slice_label":5},[],{"label":263,"content":264},"Solutions",{"id":265,"type":73,"tags":266,"lang":14,"slug":267,"first_publication_date":268,"last_publication_date":269,"uid":270,"data":271,"link_type":24,"key":397,"isBroken":34},"Z7b_-BAAACEAYVLb",[],"property-type","2025-02-20T10:12:10+0000","2026-04-27T15:45:11+0000","navigation-menu-content-2",{"slices":272},[273,320,381],{"variation":274,"version":67,"items":275,"primary":276,"id":318,"slice_type":319,"slice_label":5},"verticalNavigation",[],{"label":277,"badge":5,"links":278},"Property type",[279,292,305],{"link":280,"icon":290,"description":291,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":281,"type":56,"tags":282,"lang":14,"slug":283,"first_publication_date":284,"last_publication_date":285,"uid":286,"url":287,"link_type":24,"key":288,"isBroken":34,"text":289},"Z9L1_REAACEAuQeE",[],"elevate-and-automate-your-bb-management","2025-03-13T15:20:05+0000","2026-03-27T11:11:26+0000","bed-and-breakfast-software","\u002Fen\u002Fbed-and-breakfast-software","fb2c5fd0-0e49-49f5-89b8-8dec770644dc","B&Bs","ph:bed","Optimize the management of small properties",{"link":293,"icon":303,"description":304,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":294,"type":56,"tags":295,"lang":14,"slug":296,"first_publication_date":297,"last_publication_date":298,"uid":299,"url":300,"link_type":24,"key":301,"isBroken":34,"text":302},"Z9L51BEAACIAuQ6s",[],"take-control-of-booking-for-your-hotel-success","2025-03-13T15:34:04+0000","2026-03-27T11:11:27+0000","hotel-management-software","\u002Fen\u002Fhotel-management-software","d787b802-6b78-40af-99e8-0d14eab65e12","Hotels","ph:building","Streamline operations and set higher rates",{"link":306,"icon":316,"description":317,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":307,"type":56,"tags":308,"lang":14,"slug":309,"first_publication_date":310,"last_publication_date":311,"uid":312,"url":313,"link_type":24,"key":314,"isBroken":34,"text":315},"Z9LnAxEAACEAuOsl",[],"get-the-maximum-revenue-from-your-vacation-rentals","2025-03-13T14:24:14+0000","2026-03-27T11:11:25+0000","vacation-rental-management-software","\u002Fen\u002Fvacation-rental-management-software","8f0060d0-45b0-4fcc-bcac-2c8671f7f445","Short-term and vacation rentals","ph:house-line","Maximize your income from short-term rentals","navigation_menu_content_item$7b94a9b3-dab1-4fbb-8d6e-377375c19f8d","navigation_menu_content_item",{"variation":274,"version":67,"items":321,"primary":322,"id":380,"slice_type":319,"slice_label":5},[],{"label":323,"badge":5,"links":324},"Use cases",[325,331,343,355,368],{"link":326,"icon":132,"description":330,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":124,"type":56,"tags":327,"lang":14,"slug":126,"first_publication_date":127,"last_publication_date":41,"uid":128,"url":129,"link_type":24,"key":328,"isBroken":34,"text":329},[],"f472c951-857e-47d8-879c-13408d72ece5","Dynamic pricing","Always sell at the best price",{"link":332,"icon":341,"description":342,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":333,"type":56,"tags":334,"lang":14,"slug":335,"first_publication_date":336,"last_publication_date":158,"uid":337,"url":338,"link_type":24,"key":339,"isBroken":34,"text":340},"Z9K3HREAACEAuJUv",[],"skip-the-ota-commissions-increase-direct-sales","2025-03-13T11:11:09+0000","ota-disintermediation","\u002Fen\u002Fota-disintermediation","83113953-4ad1-4292-9139-cbe5469c282b","Get free from OTAs","ph:share-network","Cut out OTAs and increase direct bookings",{"link":344,"icon":353,"description":354,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":345,"type":56,"tags":346,"lang":14,"slug":347,"first_publication_date":348,"last_publication_date":285,"uid":349,"url":350,"link_type":24,"key":351,"isBroken":34,"text":352},"Z9LByBEAACIAuKhz",[],"create-unique-guest-experiences-that-build-loyalty","2025-03-13T11:42:34+0000","guest-journey","\u002Fen\u002Fguest-journey","50fecf9e-8cbe-4f41-91e0-3e7c6502620f","Guest journey","ph:handshake","Improve guest communication and loyalty",{"link":356,"icon":366,"description":367,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":357,"type":56,"tags":358,"lang":14,"slug":359,"first_publication_date":360,"last_publication_date":361,"uid":362,"url":363,"link_type":24,"key":364,"isBroken":34,"text":365},"aTKkHBIAACUAd1iH",[],"all-the-market-intelligence-you-need-to-stay-booked","2025-12-05T09:49:20+0000","2025-12-22T09:12:08+0000","market-intelligence-hotel","\u002Fen\u002Fmarket-intelligence-hotel","9f4bb816-d74d-412f-8ac7-8c9c8dea2feb","Market analysis","ph:presentation-chart","How to monitor your market and competitors",{"link":369,"icon":378,"description":379,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":370,"type":56,"tags":371,"lang":14,"slug":372,"first_publication_date":373,"last_publication_date":298,"uid":374,"url":375,"link_type":24,"key":376,"isBroken":34,"text":377},"Z9LfkREAACIAuN4M",[],"the-tools-you-need-to-multiply-your-revenue","2025-03-13T13:41:42+0000","upselling","\u002Fen\u002Fupselling","070f4929-0595-4063-b249-427cccd9d3e7","Upsell and cross-sell","ph:arrows-counter-clockwise","Sell additional services with ease","navigation_menu_content_item$71665bc5-7b22-4987-9223-58485e842f0d",{"variation":32,"version":67,"items":382,"primary":383,"id":396,"slice_type":256,"slice_label":5},[],{"cards":384},[385,393],{"title":386,"description":387,"link":388,"background_tone":242},"Are you good at pricing?","Take the quiz and find out now",{"link_type":389,"key":390,"url":391,"target":392},"Web","b147515d-bd98-4ca2-ae30-1da0efe0148f","https:\u002F\u002Ftrysmartness.typeform.com\u002Fquiz-tariffe-en?utm_source=%28Other%29&utm_medium=Website&utm_campaign=%28Other%29+Website+EN+menu+di+navigazione","_blank",{"title":244,"description":245,"link":394,"background_tone":254},{"id":247,"type":56,"tags":395,"lang":14,"slug":249,"first_publication_date":106,"last_publication_date":250,"uid":251,"url":252,"link_type":24,"key":253,"isBroken":34},[],"navigation_menu_content_callout_cards$2840580d-d60c-480d-a6b9-82c8cab1039f","7ab063d4-b338-47d5-818f-a0d623afb5f3","navigation_menu_item$db9d7c96-ccca-424a-b9f1-483b89f42178",{"variation":32,"version":67,"items":400,"primary":401,"id":412,"slice_type":259,"slice_label":5},[],{"link":402},{"id":403,"type":56,"tags":404,"lang":14,"slug":405,"first_publication_date":406,"last_publication_date":407,"uid":408,"url":409,"link_type":24,"key":410,"isBroken":34,"text":411},"Z88MDBAAAB8AvsIb",[],"full-pms-and-channel-manager-integration","2025-03-10T15:58:40+0000","2025-03-25T18:53:25+0000","integration","\u002Fen\u002Fintegration","dddf7de4-75a1-49eb-8fbe-bf2b9a534f37","Integrations","navigation_menu_item$108f668d-99ad-481e-9b43-84f011cde169",{"variation":32,"version":67,"items":414,"primary":415,"id":426,"slice_type":259,"slice_label":5},[],{"link":416},{"id":417,"type":56,"tags":418,"lang":14,"slug":419,"first_publication_date":420,"last_publication_date":421,"uid":422,"url":423,"link_type":24,"key":424,"isBroken":34,"text":425},"Z9FakBAAACEAwt3E",[],"choose-the-best-technology-for-your-business","2025-03-12T10:00:24+0000","2026-06-18T07:15:06+0000","pricing","\u002Fen\u002Fpricing","677aea49-7d37-435e-9108-4acf36b331a3","Pricing","navigation_menu_item$e78a7831-fdfc-4aad-99b6-ffad4b8c356b",{"variation":66,"version":67,"items":428,"primary":429,"id":610,"slice_type":259,"slice_label":5},[],{"label":430,"content":431},"Resources",{"id":432,"type":73,"tags":433,"lang":14,"slug":434,"first_publication_date":435,"last_publication_date":41,"uid":436,"data":437,"link_type":24,"key":609,"isBroken":34},"aO3ozRAAACEAgrLj",[],"learn","2025-10-14T06:58:02+0000","navigation-menu-content-risorse",{"slices":438},[439,491,529,562],{"variation":32,"version":67,"items":440,"primary":441,"id":490,"slice_type":116,"slice_label":5},[],{"label":442,"badge":5,"links":443},"Learn",[444,456,466,478],{"link":445,"icon":5,"description":455,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":446,"type":56,"tags":447,"lang":14,"slug":448,"first_publication_date":449,"last_publication_date":450,"uid":451,"url":452,"link_type":24,"key":453,"isBroken":34,"text":454},"acKXgxEAACIAUqNv",[],"the-smartness-blog","2026-03-26T16:07:36+0000","2026-04-24T12:20:19+0000","blog","\u002Fen\u002Fblog","52935321-cb51-4b57-946f-671aa5612518","Blog","Find strategies and tips to grow",{"link":457,"icon":5,"description":465,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":458,"type":56,"tags":459,"lang":14,"slug":460,"first_publication_date":449,"last_publication_date":449,"uid":461,"url":462,"link_type":24,"key":463,"isBroken":34,"text":464},"acUIkREAACEAVmHd",[],"free-resources-for-property-managers-and-hoteliers","free-downloads","\u002Fen\u002Ffree-downloads","f114da0e-d061-434e-8056-26d8a3784dd2","Free resources","Templates, eBooks & guides",{"link":467,"icon":5,"description":477,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":468,"type":56,"tags":469,"lang":14,"slug":470,"first_publication_date":471,"last_publication_date":472,"uid":473,"url":474,"link_type":24,"key":475,"isBroken":34,"text":476},"Z88QRhAAACAAvsnl",[],"attend-our-events-and-grow-with-us","2025-03-10T16:16:09+0000","2025-12-22T10:06:08+0000","hotel-training-events","\u002Fen\u002Fhotel-training-events","ded2eea5-db42-4c8c-b613-a0713791556a","Webinars & events","See upcoming events and replays",{"link":479,"icon":5,"description":489,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":480,"type":56,"tags":481,"lang":14,"slug":482,"first_publication_date":483,"last_publication_date":484,"uid":485,"url":486,"link_type":24,"key":487,"isBroken":34,"text":488},"aLcSLxEAACgAsW88",[],"hospitality-glossary-for-hotels-and-rentals","2025-09-02T15:55:25+0000","2025-11-06T11:45:18+0000","glossary","\u002Fen\u002Fglossary","3af918aa-828b-404c-a3d6-17777a8d4cbb","Glossary","200+ terms for hospitality pros","navigation_menu_content_vertical_navigation$f83b3027-1aa6-410b-9aa1-4bdc33ac18fa",{"variation":32,"version":67,"items":492,"primary":493,"id":528,"slice_type":116,"slice_label":5},[],{"label":494,"badge":5,"links":495},"Explore",[496,506,517],{"link":497,"icon":5,"description":505,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":498,"type":56,"tags":499,"lang":14,"slug":500,"first_publication_date":449,"last_publication_date":449,"uid":501,"url":502,"link_type":24,"key":503,"isBroken":34,"text":504},"acVCeREAACAAVr-h",[],"success-stories","case-studies","\u002Fen\u002Fcase-studies","0dbc1846-ddc7-4094-beeb-ddf8ea12093c","Case studies","Our clients' stories and results",{"link":507,"icon":5,"description":516,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":508,"type":56,"tags":509,"lang":14,"slug":510,"first_publication_date":435,"last_publication_date":511,"uid":512,"url":513,"link_type":24,"key":514,"isBroken":34,"text":515},"aLVQ6hEAACkAQ4cM",[],"hotel-software-comparison-why-smartness-stands-out","2026-03-27T11:11:28+0000","compare","\u002Fen\u002Fcompare","3af2952b-32f8-47ac-9b4a-8569c038e457","Compare Smartness","Compare features and benefits",{"link":518,"icon":5,"description":527,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":519,"type":56,"tags":520,"lang":14,"slug":521,"first_publication_date":522,"last_publication_date":511,"uid":523,"url":524,"link_type":24,"key":525,"isBroken":34,"text":526},"Z9biwxEAAB8AmE3z",[],"calculate-your-roi-with-smartness","2025-03-16T14:43:17+0000","roi-calculator-hotel","\u002Fen\u002Froi-calculator-hotel","96e6394b-3126-4418-a391-f99edb3c82da","ROI calculator","See if Smartness is worth it","navigation_menu_content_vertical_navigation$168dbd82-a9b3-4bf3-9f5c-fac834727c05",{"variation":32,"version":67,"items":530,"primary":531,"id":561,"slice_type":116,"slice_label":5},[],{"label":532,"badge":5,"links":533},"Free tools",[534,540,551],{"link":535,"icon":5,"description":539,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":357,"type":56,"tags":536,"lang":14,"slug":359,"first_publication_date":360,"last_publication_date":361,"uid":362,"url":363,"link_type":24,"key":537,"isBroken":34,"text":538},[],"aa4e1984-b687-4b59-805c-4ec1175c52df","Smartfree","Analyze market trends and competitors",{"link":541,"icon":5,"description":550,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":542,"type":56,"tags":543,"lang":14,"slug":544,"first_publication_date":545,"last_publication_date":545,"uid":546,"url":547,"link_type":24,"key":548,"isBroken":34,"text":549},"agbR-BIAALHyGCjD",[],"spot-the-events-that-affect-your-prices-in-advance","2026-05-15T08:57:17+0000","hotel-events-calendar","\u002Fen\u002Fhotel-events-calendar","0c9874a2-6b75-4870-a723-19002c5d9674","Smartevents","Track events near your property",{"link":552,"icon":5,"description":560,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":553,"type":56,"tags":554,"lang":14,"slug":555,"first_publication_date":41,"last_publication_date":41,"uid":556,"url":557,"link_type":24,"key":558,"isBroken":34,"text":559},"aiA3qhEAACwAcwPZ",[],"analyze-and-improve-your-hotels-website-and-reputation","hotel-reputation-analysis","\u002Fen\u002Fhotel-reputation-analysis","5a5e2949-56bf-4dae-8756-9119738317cb","Smartcheck","Analyze your website and reputation","navigation_menu_content_vertical_navigation$2a7f5d3c-5ffe-4d59-9f45-5fb80366e422",{"variation":32,"version":67,"items":563,"primary":564,"id":608,"slice_type":116,"slice_label":5},[],{"label":565,"badge":5,"links":566},"Discover Smartness",[567,579,591,602],{"link":568,"icon":5,"description":578,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":569,"type":56,"tags":570,"lang":14,"slug":571,"first_publication_date":572,"last_publication_date":573,"uid":574,"url":575,"link_type":24,"key":576,"isBroken":34,"text":577},"Z9KuMREAACEAuILa",[],"your-independence-is-our-business","2025-03-13T10:09:31+0000","2026-01-22T14:51:29+0000","about-us","\u002Fen\u002Fabout-us","3b85cb62-7c6b-4587-b697-31696bca11c3","About us","Read our story and mission",{"link":580,"icon":5,"description":590,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":581,"type":56,"tags":582,"lang":14,"slug":583,"first_publication_date":584,"last_publication_date":585,"uid":586,"url":587,"link_type":24,"key":588,"isBroken":34,"text":589},"Z9HAoxEAACMAtvpM",[],"make-room-for-your-talent","2025-03-12T17:17:34+0000","2025-12-22T10:06:32+0000","work-with-us","\u002Fen\u002Fwork-with-us","bc46d9f1-79d0-43f5-900e-062e686c6279","Careers","Our values, benefits & open roles",{"link":592,"icon":5,"description":601,"badge_label":5,"badge_variant":99,"badge_color":100},{"id":593,"type":56,"tags":594,"lang":14,"slug":595,"first_publication_date":596,"last_publication_date":298,"uid":597,"url":598,"link_type":24,"key":599,"isBroken":34,"text":600},"Z9aUahEAACEAl9XL",[],"partner-with-smartness-on-your-next-project","2025-03-16T09:10:23+0000","partner","\u002Fen\u002Fpartner","b9d8eddf-dc02-4d48-9309-a4de733d2f83","Partnerships","Discover the benefits for partners",{"link":603,"icon":5,"description":607,"badge_label":5,"badge_variant":99,"badge_color":100},{"link_type":389,"key":604,"url":605,"target":392,"text":606},"958a53c6-f532-4eff-8be0-8f45fbe15111","https:\u002F\u002Fsmartpricing.referral-factory.com\u002FcXzfTrA9","Referral program","Recommend us and earn a reward","navigation_menu_content_vertical_navigation$d8efbfd5-51cb-4f05-95ff-9a3dde657c17","b3c8e095-a4f9-481f-b517-1ad75caaec7b","navigation_menu_item$c928a32b-bf7c-4285-931c-3ec44c97db6b",[612,618],{"variation":613,"version":67,"items":614,"primary":615,"id":616,"slice_type":617,"slice_label":5},"langSwitcher",[],{},"header_item$a27fd504-0399-42fb-8c3b-b35d41fc11b9","header_item",{"variation":619,"version":67,"items":620,"primary":621,"id":634,"slice_type":617,"slice_label":5},"menuDropdown",[],{"trigger_label":622,"dropdown_links":623},"Login",[624,627,629,632],{"link_type":389,"key":625,"url":626,"target":392,"text":214},"486105df-169d-4785-819e-e8aebb68f459","https:\u002F\u002Fplatform.smartness.com\u002F",{"link_type":389,"key":628,"url":626,"target":392,"text":227},"264b96f1-65e8-4489-aa95-8728214bc115",{"link_type":389,"key":630,"url":631,"target":392,"text":96},"ebe4f1ef-2304-4a7e-bc99-4a8947bb3f8e","https:\u002F\u002Fpms.smartness.com\u002F",{"link_type":389,"key":633,"url":626,"target":392,"text":131},"a6a9f759-3bcf-4eee-b629-0ba0112f5773","header_item$9841f63d-c3b1-4356-812f-e2d382e113ae",[636],{"variation":637,"version":67,"items":638,"primary":639,"id":651,"slice_type":617,"slice_label":5},"button",[],{"link":640,"variant":113,"leading_icon":5,"trailing_icon":5,"padded":650},{"id":641,"type":56,"tags":642,"lang":14,"slug":643,"first_publication_date":644,"last_publication_date":645,"uid":646,"url":647,"link_type":24,"key":648,"isBroken":34,"text":649},"Z9fllxEAAB8AmdLj",[],"decide-how-you-want-to-start.-were-ready.","2025-03-17T09:05:17+0000","2026-03-17T10:11:40+0000","get-started","\u002Fen\u002Fget-started","89cb756e-b075-4889-a541-8d72fe0edceb","Request a demo",true,"header_item$eb366f72-a512-445e-8666-81840110f61c",{"id":36,"uid":32,"url":5,"type":37,"href":653,"tags":654,"first_publication_date":40,"last_publication_date":41,"slugs":655,"linked_documents":656,"lang":14,"alternate_languages":657,"data":663},"https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z7cFWhAAACQAYV2J%22%29+%5D%5D",[],[39],[],[658,661],{"id":659,"type":37,"lang":21,"uid":660},"Z8bJEBAAAB8AKWdj","default1",{"id":662,"type":37,"lang":18,"uid":660},"Z9bRwxEAACEAmDI0",{"details":664,"navigation":677,"company":782,"social":787,"copyright":804,"legal_list":805},[665],{"type":666,"text":667,"spans":668,"direction":676},"paragraph","Customer Support\n+39 0461 156 0049",[669],{"start":670,"end":671,"type":672,"data":673},17,34,"hyperlink",{"link_type":389,"url":674,"target":675},"tel:+3904611560049","_self","ltr",[678,715,734,758],{"label":70,"link":679},[680,683,686,689,692,695,698,702,705,709,712],{"id":155,"type":56,"tags":681,"lang":14,"slug":157,"first_publication_date":158,"last_publication_date":159,"uid":160,"url":161,"link_type":24,"key":682,"isBroken":34,"text":163},[],"3b696f86-807a-40c6-a2cc-3d60224c1659",{"id":206,"type":56,"tags":684,"lang":14,"slug":208,"first_publication_date":209,"last_publication_date":210,"uid":211,"url":212,"link_type":24,"key":685,"isBroken":34,"text":214},[],"6db29c64-9dc8-48a3-8c3b-b729b637c7fb",{"id":219,"type":56,"tags":687,"lang":14,"slug":221,"first_publication_date":222,"last_publication_date":223,"uid":224,"url":225,"link_type":24,"key":688,"isBroken":34,"text":227},[],"026c86fd-9473-4d65-b366-5595636a8527",{"id":136,"type":56,"tags":690,"lang":14,"slug":138,"first_publication_date":139,"last_publication_date":140,"uid":141,"url":142,"link_type":24,"key":691,"isBroken":34,"text":144},[],"6a269c09-8b8e-4836-bfb1-9f731b3a23c8",{"id":88,"type":56,"tags":693,"lang":14,"slug":90,"first_publication_date":91,"last_publication_date":92,"uid":93,"url":94,"link_type":24,"key":694,"isBroken":34,"text":96},[],"0bfc40dc-eed9-41d5-b18c-487f34c786f8",{"id":124,"type":56,"tags":696,"lang":14,"slug":126,"first_publication_date":127,"last_publication_date":41,"uid":128,"url":129,"link_type":24,"key":697,"isBroken":34,"text":131},[],"01b68a1b-9aa0-48e9-b349-97297cf00f56",{"id":182,"type":56,"tags":699,"lang":14,"slug":184,"first_publication_date":185,"last_publication_date":186,"uid":187,"url":188,"link_type":24,"key":700,"isBroken":34,"text":701},[],"3c3048f8-e9fa-4453-8ec4-d24699a76040","Smartreputation",{"id":169,"type":56,"tags":703,"lang":14,"slug":171,"first_publication_date":172,"last_publication_date":173,"uid":174,"url":175,"link_type":24,"key":704,"isBroken":34,"text":177},[],"a76e15f3-27f1-4eaa-a9f5-931121c3e0f1",{"id":247,"type":56,"tags":706,"lang":14,"slug":249,"first_publication_date":106,"last_publication_date":250,"uid":251,"url":252,"link_type":24,"key":707,"isBroken":34,"text":708},[],"7ebb4dd4-402a-4c6e-85aa-6734f16f7979","Smartresults",{"id":403,"type":56,"tags":710,"lang":14,"slug":405,"first_publication_date":406,"last_publication_date":407,"uid":408,"url":409,"link_type":24,"key":711,"isBroken":34,"text":411},[],"01c5a122-bb11-4df5-aedf-841431b3ed03",{"id":417,"type":56,"tags":713,"lang":14,"slug":419,"first_publication_date":420,"last_publication_date":421,"uid":422,"url":423,"link_type":24,"key":714,"isBroken":34,"text":425},[],"bfb9232c-6a24-4be9-a504-0bf525fef14a",{"label":716,"link":717},"Use case",[718,721,724,727,730],{"id":357,"type":56,"tags":719,"lang":14,"slug":359,"first_publication_date":360,"last_publication_date":361,"uid":362,"url":363,"link_type":24,"key":720,"isBroken":34,"text":365},[],"5518bd3f-202a-48bc-84e3-c091e2dee9ff",{"id":333,"type":56,"tags":722,"lang":14,"slug":335,"first_publication_date":336,"last_publication_date":158,"uid":337,"url":338,"link_type":24,"key":723,"isBroken":34,"text":340},[],"d8055fbf-f788-451a-854a-4a4f5f2e33f4",{"id":124,"type":56,"tags":725,"lang":14,"slug":126,"first_publication_date":127,"last_publication_date":41,"uid":128,"url":129,"link_type":24,"key":726,"isBroken":34,"text":329},[],"67034bec-d2eb-4e24-af12-7e1bea2056f6",{"id":345,"type":56,"tags":728,"lang":14,"slug":347,"first_publication_date":348,"last_publication_date":285,"uid":349,"url":350,"link_type":24,"key":729,"isBroken":34,"text":352},[],"9da1b6f9-32d7-46df-8e3f-106f871801f7",{"id":370,"type":56,"tags":731,"lang":14,"slug":372,"first_publication_date":373,"last_publication_date":298,"uid":374,"url":375,"link_type":24,"key":732,"isBroken":34,"text":733},[],"a164fc33-a828-4e27-9dac-772b7bf3d58c","Upsell and Cross-sell",{"label":430,"link":735},[736,739,742,746,749,752,755],{"id":446,"type":56,"tags":737,"lang":14,"slug":448,"first_publication_date":449,"last_publication_date":450,"uid":451,"url":452,"link_type":24,"key":738,"isBroken":34,"text":454},[],"3d80f996-3dbc-4669-bc0a-c860f05a0415",{"id":498,"type":56,"tags":740,"lang":14,"slug":500,"first_publication_date":449,"last_publication_date":449,"uid":501,"url":502,"link_type":24,"key":741,"isBroken":34,"text":504},[],"f5c6f65b-a3f7-433c-a850-e64e11c2441a",{"id":458,"type":56,"tags":743,"lang":14,"slug":460,"first_publication_date":449,"last_publication_date":449,"uid":461,"url":462,"link_type":24,"key":744,"isBroken":34,"text":745},[],"9fda3797-74cf-4dab-9eaf-573635257904","Free downloads",{"id":480,"type":56,"tags":747,"lang":14,"slug":482,"first_publication_date":483,"last_publication_date":484,"uid":485,"url":486,"link_type":24,"key":748,"isBroken":34,"text":488},[],"ecd1f6c6-b38b-496f-b0fb-a5c50f3ac547",{"id":357,"type":56,"tags":750,"lang":14,"slug":359,"first_publication_date":360,"last_publication_date":361,"uid":362,"url":363,"link_type":24,"key":751,"isBroken":34,"text":538},[],"3a64a3e3-ad86-4990-bce9-5a4c944d5fa8",{"id":542,"type":56,"tags":753,"lang":14,"slug":544,"first_publication_date":545,"last_publication_date":545,"uid":546,"url":547,"link_type":24,"key":754,"isBroken":34,"text":549},[],"26141246-6976-48a3-ac83-59e816fed19d",{"id":553,"type":56,"tags":756,"lang":14,"slug":555,"first_publication_date":41,"last_publication_date":41,"uid":556,"url":557,"link_type":24,"key":757,"isBroken":34,"text":559},[],"3e1744dc-fd63-4e78-b8df-7b11ecac3061",{"label":759,"link":760},"Get involved",[761,764,768,771,774,778],{"id":641,"type":56,"tags":762,"lang":14,"slug":643,"first_publication_date":644,"last_publication_date":645,"uid":646,"url":647,"link_type":24,"key":763,"isBroken":34,"text":649},[],"c0e56e34-a7cd-46b4-a0dc-2bd390eb43c4",{"id":519,"type":56,"tags":765,"lang":14,"slug":521,"first_publication_date":522,"last_publication_date":511,"uid":523,"url":524,"link_type":24,"key":766,"isBroken":34,"text":767},[],"bf821dca-ddd8-4890-8b24-375b557067ea","ROI Calculator",{"link_type":389,"key":769,"url":605,"target":392,"text":770},"b2343d04-24b7-4177-a552-dae5bf4ba31d","Referral Program",{"id":569,"type":56,"tags":772,"lang":14,"slug":571,"first_publication_date":572,"last_publication_date":573,"uid":574,"url":575,"link_type":24,"key":773,"isBroken":34,"text":577},[],"37cac963-3a40-4576-bd6b-0c1e5c41e02c",{"id":581,"type":56,"tags":775,"lang":14,"slug":583,"first_publication_date":584,"last_publication_date":585,"uid":586,"url":587,"link_type":24,"key":776,"isBroken":34,"text":777},[],"59f2fa35-187c-4d13-9644-763b269d80ff","Career",{"id":593,"type":56,"tags":779,"lang":14,"slug":595,"first_publication_date":596,"last_publication_date":298,"uid":597,"url":598,"link_type":24,"key":780,"isBroken":34,"text":781},[],"6803af6b-37f1-4f13-84b7-19c549bda325","Partner",[783,785],{"text":784},"Smartness Srl",{"text":786},"Arco (TN) Italia - P.IVA - VAT IT02576010223",[788,792,796,800],{"link_type":389,"key":789,"url":790,"target":392,"text":791},"341911d0-5ce8-4836-9112-f81230ce256c","https:\u002F\u002Fwww.facebook.com\u002Fsmartnesscom\u002F","ph:facebook-logo-fill",{"link_type":389,"key":793,"url":794,"target":392,"text":795},"96e315ce-ab98-4bc3-a16b-eda02144edb7","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fsmartness-com","ph:linkedin-logo-fill",{"link_type":389,"key":797,"url":798,"target":392,"text":799},"f26f9533-07e1-4514-bff4-8b4cc9774a77","https:\u002F\u002Fwww.youtube.com\u002F@smartness-com","ph:youtube-logo-fill",{"link_type":389,"key":801,"url":802,"target":392,"text":803},"cf3f63cc-cfbb-4d4a-bf56-47cf1b7f6c18","https:\u002F\u002Fwww.glassdoor.it\u002FPanoramica\u002FLavorando-in-Smartpricing-EI_IE4962186.13,25.htm","cib:glassdoor","© 2025 Helium Srl all right riserved",[806,810,820,824,833,843],{"link_type":389,"key":807,"url":808,"target":392,"text":809},"f3ba9ef4-870a-40b0-8f3b-fd44d097c6f1","https:\u002F\u002Fwww.iubenda.com\u002Fprivacy-policy\u002F50108679","Privacy Policy",{"id":811,"type":56,"tags":812,"lang":14,"slug":813,"first_publication_date":814,"last_publication_date":815,"uid":816,"url":817,"link_type":24,"key":818,"isBroken":34,"text":819},"Z-_QVhEAACEA7XxU",[],"cookie-declaration","2025-04-04T12:47:25+0000","2025-04-04T15:03:20+0000","cookie","\u002Fen\u002Fcookie","658e42ea-983e-4e21-b7e7-7e7b4182f02f","Cookie Policy",{"link_type":389,"key":821,"url":822,"target":392,"text":823},"244af0bc-90ad-469a-a6d5-8141177ba039","https:\u002F\u002Fwhistleblowersoftware.com\u002Fsecure\u002F9aac83e1-be46-4a4b-8c7b-ac5c488d6d5d","Whistleblowing",{"id":825,"type":56,"tags":826,"lang":14,"slug":827,"first_publication_date":828,"last_publication_date":545,"uid":829,"url":830,"link_type":24,"key":831,"isBroken":34,"text":832},"Z-T8qBIAACMAp6XV",[],"legal-notices","2025-03-27T07:22:19+0000","legal","\u002Fen\u002Flegal","e68cad45-4276-4b04-a827-b748ec6c727b","Legal",{"id":834,"type":56,"tags":835,"lang":14,"slug":836,"first_publication_date":837,"last_publication_date":838,"uid":839,"url":840,"link_type":24,"key":841,"isBroken":34,"text":842},"aYCzARAAACEA89bT",[],"terms--conditions","2026-02-03T11:55:48+0000","2026-02-05T13:58:19+0000","terms-conditions","\u002Fen\u002Fterms-conditions","d51edf5f-37b8-4fee-bf9b-25cde003bb99","Terms & conditions",{"id":844,"type":56,"tags":845,"lang":14,"slug":846,"first_publication_date":847,"last_publication_date":41,"uid":846,"url":848,"link_type":24,"key":849,"isBroken":34,"text":850},"agSWchIAACMAFMtD",[],"sitemap","2026-05-18T08:24:05+0000","\u002Fen\u002Fsitemap","11d21652-107c-43c6-a8b9-bf92039de49e","Site Map",{"id":852,"uid":853,"url":854,"type":855,"href":856,"tags":857,"first_publication_date":858,"last_publication_date":859,"slugs":860,"linked_documents":861,"lang":14,"alternate_languages":862,"data":867},"Z8b6JxAAACAAKb20","1dest","\u002Fen\u002Fcase-studies\u002F1dest","case_study","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z8b6JxAAACAAKb20%22%29+%5D%5D",[],"2025-03-04T13:03:38+0000","2025-12-15T10:31:36+0000",[853],[],[863,865],{"id":864,"type":855,"lang":21,"uid":853},"Z8b6iBAAACAAKb5x",{"id":866,"type":855,"lang":18,"uid":853},"Z8b7yRAAACAAKcC1",{"title":868,"description":873,"image":877,"category_use_case":887,"category_property_type":896,"category_location":906,"location":917,"rooms_number":921,"kpis":925,"slices":937,"meta_title":1146,"meta_description":1147,"meta_image":1148,"slices2":1155,"slices3":1172},[869],{"type":870,"text":871,"spans":872,"direction":676},"heading1","1Dest",[],[874],{"type":666,"text":875,"spans":876,"direction":676},"With Smartchat Ultra, we save 20 hours a month previously spent on phone calls, and customer service has improved: average response time is now just 11 seconds.",[],{"dimensions":878,"alt":871,"copyright":5,"url":881,"id":882,"edit":883},{"width":879,"height":880},1024,768,"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FaT_eYnNYClf9oLxE_1dest.webp?auto=format,compress","aT_eYnNYClf9oLxE",{"x":884,"y":884,"zoom":885,"background":886},0,1,"transparent",{"id":888,"type":889,"tags":890,"lang":14,"slug":891,"first_publication_date":892,"last_publication_date":892,"uid":891,"data":893,"link_type":24,"key":895,"isBroken":34},"aC1zVhMAACAAbLyO","case_study_category_use_case",[],"direct-bookings","2025-05-21T06:38:59+0000",{"label":894},"Direct bookings","19c053be-2f56-497f-b8f1-b5b502826e6a",{"id":897,"type":898,"tags":899,"lang":14,"slug":900,"first_publication_date":901,"last_publication_date":902,"uid":903,"data":904,"link_type":24,"key":905,"isBroken":34},"Z7bu1RAAACMAYTNq","case_study_category_property_type",[],"short-term-and-vacation-rentals","2025-02-20T08:59:04+0000","2025-03-18T14:01:15+0000","appartamenti-case-vacanze-e-guest-house",{"label":315},"87492565-d304-4766-ad5b-24d712ed5553",{"id":907,"type":908,"tags":909,"lang":14,"slug":910,"first_publication_date":911,"last_publication_date":912,"uid":913,"data":914,"link_type":24,"key":916,"isBroken":34},"Z7bvLRAAACMAYTQG","case_study_category_location",[],"italy","2025-02-20T09:00:31+0000","2025-03-18T14:05:06+0000","italia",{"label":915},"Italy","2203c094-f84c-4a59-8c19-0dbe24641eb2",[918],{"type":666,"text":919,"spans":920,"direction":676},"Riva del Garda",[],[922],{"type":666,"text":923,"spans":924,"direction":676},"120",[],[926,929,932,935],{"value":927,"label":928},"+31%","Revenue",{"value":930,"label":931},"+11%","ADR",{"value":933,"label":934},"+23%","Occupancy",{"value":936,"label":894},"+13%",[938,1030,1043,1063,1079,1093,1109,1135],{"variation":32,"version":67,"items":939,"primary":940,"id":1028,"slice_type":1029,"slice_label":5},[],{"text":941},[942,946,949,959,965,968,971,975,981,984,990,993,999,1002,1005,1011,1020],{"type":943,"text":944,"spans":945,"direction":676},"heading2","Background",[],{"type":666,"text":947,"spans":948,"direction":676},"1Dest is a property management company operating in the northern area of Lake Garda, where it manages apartments under a full-management model, handling 100% of operations on behalf of property owners.",[],{"type":666,"text":950,"spans":951,"direction":676},"Founded in 2018 with 15 apartments, the company set an ambitious goal from the start: grow quickly without compromising service quality.\nTo support this vision, 1Dest began early on to look for a technology partner and became the very first customer of Smartpricing, even before Smartness existed as an all-in-one platform.",[952,956],{"start":953,"end":954,"type":955},86,136,"strong",{"start":957,"end":958,"type":955},230,265,{"type":666,"text":960,"spans":961,"direction":676},"Over time, alongside pricing management, 1Dest adopted Smartpms, Smartconnect, and Smartchat, turning Smartness from a simple software provider into a true 360-degree operational partner. Thanks in part to this technology ecosystem, 1Dest has grown to manage 120 apartments in just a few years.\n",[962],{"start":963,"end":964,"type":955},243,273,{"type":943,"text":966,"spans":967,"direction":676},"The challenge",[],{"type":666,"text":969,"spans":970,"direction":676},"To support its growth, 1Dest identified three key areas that needed improvement.",[],{"type":972,"text":973,"spans":974,"direction":676},"heading3","Operational management",[],{"type":666,"text":976,"spans":977,"direction":676},"Until 2023, the company used a PMS combined with a proprietary solution that still required most bureaucratic, accounting, and guest communication tasks to be handled manually. This approach was no longer sustainable, especially as the number of managed apartments increased.",[978],{"start":979,"end":980,"type":955},147,175,{"type":972,"text":982,"spans":983,"direction":676},"Pricing strategy",[],{"type":666,"text":985,"spans":986,"direction":676},"Smartpricing had been in place since day one, but managing differentiated pricing strategies for each apartment internally was becoming increasingly complex. The team spent about two hours per week managing rates, but wanted a more advanced, fully data-driven approach.",[987],{"start":988,"end":989,"type":955},225,268,{"type":972,"text":991,"spans":992,"direction":676},"Customer service",[],{"type":666,"text":994,"spans":995,"direction":676},"With a high volume of guests and requests, part of the operations team was also responsible for customer service, providing coverage seven days a week from 8:30 a.m. to 10:00 p.m. This dual responsibility made it difficult to manage other daily operations efficiently, especially during peak periods.",[996],{"start":997,"end":998,"type":955},213,267,{"type":666,"text":1000,"spans":1001,"direction":676},"",[],{"type":943,"text":1003,"spans":1004,"direction":676},"The solution",[],{"type":666,"text":1006,"spans":1007,"direction":676},"To make growth sustainable and simplify operations, in 2023 1Dest decided to completely overhaul its digital infrastructure. After a detailed evaluation comparing ten different PMS solutions, the company chose the all-in-one PMS Ciaobooking, now Smartpms, with the goal of centralizing bureaucracy, communication, and accounting in a single system.",[1008],{"start":1009,"end":1010,"type":955},246,254,{"type":666,"text":1012,"spans":1013,"direction":676},"At the same time, 1Dest strengthened its pricing approach by upgrading to Smartpricing Ultra and fully delegating both pricing and distribution strategy to a dedicated revenue manager from the Smartness team.",[1014,1017],{"start":1015,"end":1016,"type":955},74,93,{"start":1018,"end":1019,"type":955},97,207,{"type":666,"text":1021,"spans":1022,"direction":676},"Finally, to improve customer service efficiency, the company introduced Smartchat Ultra. The Smartness team now handles guest chats and phone calls, allowing 1Dest to redistribute responsibilities, reorganize workflows, and reduce operational costs.",[1023,1026],{"start":1024,"end":1025,"type":955},72,87,{"start":1027,"end":979,"type":955},89,"rich_text$5f10dd99-240b-4c01-8a45-ec96b8c6f99b","rich_text",{"variation":32,"version":67,"items":1031,"primary":1032,"id":1041,"slice_type":1042,"slice_label":5},[],{"title":1033,"description":1034},[],[1035],{"type":666,"text":1036,"spans":1037,"direction":676},"“We want to grow, and we know that without testing new solutions, growth isn’t possible. That’s why we followed Smartness’ evolution and adopted all their products with enthusiasm. Today, having a single partner supporting us across all strategic areas is an advantage we couldn’t give up.”",[1038],{"start":884,"end":1039,"type":1040},290,"em","card_highlight$aee5fffd-e042-4cb8-af74-6bb480196c3b","card_highlight",{"variation":32,"version":67,"items":1044,"primary":1045,"id":1062,"slice_type":1029,"slice_label":5},[],{"text":1046},[1047,1050,1053,1056],{"type":943,"text":1048,"spans":1049,"direction":676},"The results",[],{"type":972,"text":1051,"spans":1052,"direction":676},"Customer service: 20 hours of calls per month and 113 messages per day",[],{"type":666,"text":1054,"spans":1055,"direction":676},"Smartchat Ultra has helped 1Dest significantly improve both efficiency and service quality, while reducing the time and budget dedicated to customer support.",[],{"type":666,"text":1057,"spans":1058,"direction":676},"Thanks to the new setup, the team members who previously handled customer service no longer have to juggle calls and chats throughout the day. They can now focus on higher-value activities, such as sourcing and onboarding new properties.",[1059],{"start":1060,"end":1061,"type":955},156,188,"rich_text$58f70d8f-4345-435f-8f6a-059a7d6126a0",{"variation":32,"version":67,"items":1064,"primary":1065,"id":1078,"slice_type":1042,"slice_label":5},[],{"title":1066,"description":1067},[],[1068,1073],{"type":666,"text":1069,"spans":1070,"direction":676},"“Only now have we realized how much time we were actually spending on customer service. In the first four months alone, the team handled an average of 129 guest contacts per day on our behalf.\nJust phone calls saved us 20 hours per month, but the biggest impact is on messaging: around 113 messages per day across OTAs, email, and WhatsApp. Channels we previously had to open and monitor one by one. An endless task.",[1071],{"start":884,"end":1072,"type":1040},416,{"type":666,"text":1074,"spans":1075,"direction":676},"The best part? Customer service quality has improved dramatically. Today, our guests wait an average of just 11 seconds for a reply. We didn’t think this was even possible.”",[1076],{"start":884,"end":1077,"type":1040},173,"card_highlight$3dd63a3f-0f40-470a-a00d-0fe0f86d3a98",{"variation":32,"version":67,"items":1080,"primary":1081,"id":1092,"slice_type":1029,"slice_label":5},[],{"text":1082},[1083,1086],{"type":972,"text":1084,"spans":1085,"direction":676},"Revenue: +31% in one year",[],{"type":666,"text":1087,"spans":1088,"direction":676},"Thanks to the decision to work with a dedicated revenue manager, 1Dest was able to define tailored pricing strategies for each individual property, achieving a +31% increase in revenue and a +23% increase in occupancy within one year.",[1089],{"start":1090,"end":1091,"type":955},83,234,"rich_text$0cc9b316-00bd-4edf-b076-9d3b0e8ba15b",{"variation":32,"version":67,"items":1094,"primary":1095,"id":1108,"slice_type":1042,"slice_label":5},[],{"title":1096,"description":1097},[],[1098,1103],{"type":666,"text":1099,"spans":1100,"direction":676},"“We were already satisfied with Smartpricing, but with such a high number of apartments we still had to spend about two hours a week reviewing the strategy. There was always the feeling that we weren’t fully exploiting the algorithm’s potential.",[1101],{"start":884,"end":1102,"type":1040},245,{"type":666,"text":1104,"spans":1105,"direction":676},"Now, with a revenue manager handling everything for us, we feel more confident and can finally think long term. For example, we’re already working on stimulating bookings for the next low season.”",[1106],{"start":884,"end":1107,"type":1040},196,"card_highlight$2417d29a-1203-494e-9057-26a460108903",{"variation":32,"version":67,"items":1110,"primary":1111,"id":1134,"slice_type":1029,"slice_label":5},[],{"text":1112},[1113,1116,1119,1122],{"type":972,"text":1114,"spans":1115,"direction":676},"Operations and sales: +13% direct bookings",[],{"type":666,"text":1117,"spans":1118,"direction":676},"The introduction of Smartpms delivered immediate operational benefits for 1Dest. Bureaucratic processes such as guest registration, statistics reporting, and regulatory requirements were fully automated, while templates and automated messages streamlined all guest communication.",[],{"type":666,"text":1120,"spans":1121,"direction":676},"An additional advantage came from the direct integration with the Italian Revenue Agency’s electronic cash register, eliminating several accounting issues that previously required manual checks and reconciliations.",[],{"type":666,"text":1123,"spans":1124,"direction":676},"At the same time, thanks to the integration with Smartconnect and the Smartsite service, 1Dest was able to build a more structured and effective marketing strategy focused on reducing the reliance on online travel agencies. In a short time, the company launched a renewed, SEO-optimized website, email marketing campaigns to its own database, and advertising campaigns on Google and Meta.",[1125,1128,1131],{"start":1126,"end":1127,"type":955},49,61,{"start":1129,"end":1130,"type":955},70,79,{"start":1132,"end":1133,"type":955},107,164,"rich_text$a211acba-7d19-4771-9c03-4797cf64307a",{"variation":32,"version":67,"items":1136,"primary":1137,"id":1145,"slice_type":1042,"slice_label":5},[],{"title":1138,"description":1139},[],[1140],{"type":666,"text":1141,"spans":1142,"direction":676},"“In the past, we had run internal tests with Google Ads, but we weren’t structured enough and the results were disappointing. Now that we’ve implemented a truly complete system, we’re starting to see the first results, with direct bookings up by 13%. There’s still work to do, but we’re clearly moving in the right direction.”",[1143],{"start":884,"end":1144,"type":1040},326,"card_highlight$ce7e0e68-92e9-409c-95e5-0da5f2d81776","Smartness reviews: 1Dest (Riva del Garda, Italy) - Case study | Smartness","Read the case study of 1Dest (Riva del Garda, Italy) and discover their experience with Smartness.",{"dimensions":1149,"alt":871,"copyright":5,"url":1152,"id":1153,"edit":1154},{"width":1150,"height":1151},2400,1260,"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FZ8b5hhsAHJWomGEG_HQ-1Dest.png?auto=format,compress&rect=0,0,720,378&w=2400&h=1260","Z8b5hhsAHJWomGEG",{"x":884,"y":884,"zoom":885,"background":886},[1156],{"variation":32,"version":67,"items":1157,"primary":1158,"id":1170,"slice_type":1171,"slice_label":5},[],{"icon":5,"title":1159,"description":1163,"link":1167},[1160],{"type":666,"text":1161,"spans":1162,"direction":676},"Every success story starts with a demo",[],[1164],{"type":666,"text":1165,"spans":1166,"direction":676},"See how Smartness can help you unlock the full potential of your property. Free, no obligation.",[],{"id":641,"type":56,"tags":1168,"lang":14,"slug":643,"first_publication_date":644,"last_publication_date":645,"uid":646,"url":647,"link_type":24,"key":1169,"isBroken":34,"text":649},[],"60f6d813-c483-47cc-bc82-524b4378ac69","side_cta$09973b17-30de-44f4-99f6-4138c1f8b4f7","side_cta",[],{"page":885,"results_per_page":1174,"results_size":1174,"total_results_size":1175,"total_pages":1176,"next_page":1177,"prev_page":5,"results":1178,"version":1847,"license":1848},2,116,58,"https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5Bnot%28my.case_study.uid%2C+%221dest%22%29%5D%5D&q=%5B%5Bat%28document.type%2C+%22case_study%22%29%5D%5D&page=2&pageSize=2&lang=en",[1179,1572],{"id":1180,"uid":1181,"url":1182,"type":855,"href":1183,"tags":1184,"first_publication_date":1185,"last_publication_date":1186,"slugs":1187,"linked_documents":1188,"lang":14,"alternate_languages":1189,"data":1194},"aXyIdxAAACMA7SYL","lesdomus","\u002Fen\u002Fcase-studies\u002Flesdomus","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aXyIdxAAACMA7SYL%22%29+%5D%5D",[],"2026-01-30T15:01:09+0000","2026-06-18T15:42:02+0000",[1181],[],[1190,1192],{"id":1191,"type":855,"lang":18,"uid":1181},"aXyFPhAAACEA7R8q",{"id":1193,"type":855,"lang":21,"uid":1181},"aXosWBAAACMAVQvk",{"title":1195,"description":1199,"image":1203,"category_use_case":1210,"category_property_type":1215,"category_location":1219,"location":1223,"rooms_number":1227,"kpis":1231,"slices":1238,"meta_title":1551,"meta_description":1552,"meta_image":1553,"slices2":1557,"slices3":1571},[1196],{"type":870,"text":1197,"spans":1198,"direction":676},"Lesdomus",[],[1200],{"type":666,"text":1201,"spans":1202,"direction":676},"With Smartpms, we created a flow that runs on its own and cut our workload by 70%. Without it, I’d need at least two or three more people on my team.",[],{"dimensions":1204,"alt":1197,"copyright":5,"url":1207,"id":1208,"edit":1209},{"width":1205,"height":1206},1920,1280,"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FaXoshQIvOtkhCCjQ_lesdomus1.jpg?auto=format,compress","aXoshQIvOtkhCCjQ",{"x":884,"y":884,"zoom":885,"background":886},{"id":1211,"type":889,"tags":1212,"lang":14,"slug":75,"first_publication_date":1186,"last_publication_date":1186,"uid":75,"data":1213,"link_type":24,"key":1214,"isBroken":34},"ajQOdhMAACoAnXEs",[],{"label":84},"c53fecc1-e60a-4f39-86f4-ca4b7a8928b0",{"id":897,"type":898,"tags":1216,"lang":14,"slug":900,"first_publication_date":901,"last_publication_date":902,"uid":903,"data":1217,"link_type":24,"key":1218,"isBroken":34},[],{"label":315},"7de61120-0812-4afa-aeef-ef2548a8deaa",{"id":907,"type":908,"tags":1220,"lang":14,"slug":910,"first_publication_date":911,"last_publication_date":912,"uid":913,"data":1221,"link_type":24,"key":1222,"isBroken":34},[],{"label":915},"161f461f-8fc2-49f8-9cd3-fe7a36e94568",[1224],{"type":666,"text":1225,"spans":1226,"direction":676},"Bologna, Italy",[],[1228],{"type":666,"text":1229,"spans":1230,"direction":676},"30",[],[1232,1234,1236],{"value":1233,"label":928},"+46%",{"value":1235,"label":931},"+8%",{"value":1237,"label":934},"+36%",[1239,1266,1276,1286,1297,1305,1316,1326,1337,1353,1363,1373,1384,1395,1406,1416,1427,1435,1446,1463,1484,1500,1511,1530],{"variation":32,"version":67,"items":1240,"primary":1241,"id":1265,"slice_type":1029,"slice_label":5},[],{"text":1242},[1243,1246,1249,1252,1254,1262],{"type":943,"text":1244,"spans":1245,"direction":676},"Context",[],{"type":666,"text":1247,"spans":1248,"direction":676},"Lesdomus is a property management company based in Bologna, founded in 2016 by a couple of entrepreneurs who started with a single B&B.",[],{"type":666,"text":1250,"spans":1251,"direction":676},"Over the years, Lesdomus grew steadily, reaching 30 vacation apartments across the city center and nearby neighborhoods, mostly catering to a leisure audience from Italy and abroad. The most significant growth came in the last three years, with 20 new units added to the portfolio.",[],{"type":943,"text":966,"spans":1253,"direction":676},[],{"type":666,"text":1255,"spans":1256,"direction":676},"In 2024, as the number of units skyrocketed and the business shifted from subletting to full-service property management, Lesdomus faced increased operational complexity—something their existing PMS could no longer support.",[1257,1259],{"start":979,"end":1258,"type":955},158,{"start":1260,"end":1261,"type":955},159,169,{"type":666,"text":1263,"spans":1264,"direction":676},"The previous system treated all units as part of a single property, creating serious limitations over time.",[],"rich_text$5970102b-e1cf-4cf8-80b4-e1eca7c49b83",{"variation":32,"version":67,"items":1267,"primary":1268,"id":1275,"slice_type":1042,"slice_label":5},[],{"title":1269,"description":1270},[],[1271],{"type":666,"text":1272,"spans":1273,"direction":676},"“The setup they had recommended just didn’t fit. I couldn’t personalize individual properties, run statistics, or message guests based on the unit they booked. That’s when I realized we needed a PMS built for property management.”",[1274],{"start":884,"end":957,"type":1040},"card_highlight$15aef291-3aad-4376-beac-4b68e1afeaac",{"variation":32,"version":67,"items":1277,"primary":1278,"id":1285,"slice_type":1029,"slice_label":5},[],{"text":1279},[1280],{"type":666,"text":1281,"spans":1282,"direction":676},"Pricing was another pain point. Rates were set manually using static pricing lists and only adjusted for fairs, holidays, or weekends. But the process was increasingly time-consuming and risky.",[1283],{"start":884,"end":1284,"type":955},7,"rich_text$33ede462-281b-4452-9dec-883bbbc80a46",{"variation":32,"version":67,"items":1287,"primary":1288,"id":1296,"slice_type":1042,"slice_label":5},[],{"title":1289,"description":1290},[],[1291],{"type":666,"text":1292,"spans":1293,"direction":676},"“We often missed the chance to react to last-minute events or date changes. When that happened, we’d sell out too fast or at prices that were far too low. Other times, we’d fill up so quickly that—even without a revenue background—we knew our rates were too low for the market.””",[1294],{"start":884,"end":1295,"type":1040},279,"card_highlight$93f272e3-2e90-49f3-b228-90b0c31dfbd1",{"variation":32,"version":67,"items":1298,"primary":1299,"id":1304,"slice_type":1029,"slice_label":5},[],{"text":1300},[1301],{"type":666,"text":1302,"spans":1303,"direction":676},"The team felt they were no longer managing pricing effectively:",[],"rich_text$e2ff492f-234b-4863-a513-1d3a28ac704d",{"variation":32,"version":67,"items":1306,"primary":1307,"id":1315,"slice_type":1042,"slice_label":5},[],{"title":1308,"description":1309},[],[1310],{"type":666,"text":1311,"spans":1312,"direction":676},"“When you’re setting prices for 30 units manually, it’s not just about skills—it’s about time. And we were running out of both.”",[1313],{"start":884,"end":1314,"type":1040},128,"card_highlight$050b878b-b9cf-40ec-98bf-db56c3bba5db",{"variation":32,"version":67,"items":1317,"primary":1318,"id":1325,"slice_type":1029,"slice_label":5},[],{"text":1319},[1320,1322],{"type":943,"text":1003,"spans":1321,"direction":676},[],{"type":666,"text":1323,"spans":1324,"direction":676},"When Lesdomus contacted Smartness for a free consultation, they initially wanted to solve their pricing issues.",[],"rich_text$60315ea4-b2fc-433f-9a5a-3c7344525abf",{"variation":32,"version":67,"items":1327,"primary":1328,"id":1336,"slice_type":1042,"slice_label":5},[],{"title":1329,"description":1330},[],[1331],{"type":666,"text":1332,"spans":1333,"direction":676},"“We were looking for a solution for dynamic pricing. But when we explained our setup to the Smartness consultant, it became clear the real problem wasn’t pricing, but our PMS. When they showed us Smartpms, I knew right away it was exactly what we needed: the perfect fit for property management.”",[1334],{"start":884,"end":1335,"type":1040},296,"card_highlight$1ab5e9ee-0c91-4166-b08a-ad2c781db973",{"variation":32,"version":67,"items":1338,"primary":1339,"id":1352,"slice_type":1029,"slice_label":5},[],{"text":1340},[1341,1344],{"type":972,"text":1342,"spans":1343,"direction":676},"Smartpms: the key features for Lesdomus",[],{"type":666,"text":1345,"spans":1346,"direction":676},"Once Smartpms was implemented, the change was immediate. The biggest impact came in guest communication.",[1347,1349],{"start":1348,"end":1027,"type":955},84,{"start":1350,"end":1351,"type":955},90,103,"rich_text$d9bb7096-9051-497a-af13-7588cddd4c85",{"variation":32,"version":67,"items":1354,"primary":1355,"id":1362,"slice_type":1042,"slice_label":5},[],{"title":1356,"description":1357},[],[1358],{"type":666,"text":1359,"spans":1360,"direction":676},"“We used to reach out manually to every guest—sometimes at the last minute to request self check-in or the city tax. Now, it’s all automated: 85% of our guests check in online before arrival and receive entry instructions immediately. It’s been a massive time-saver for the reception team.”",[1361],{"start":884,"end":1039,"type":1040},"card_highlight$fa181858-2727-46ae-853a-985836978b8c",{"variation":32,"version":67,"items":1364,"primary":1365,"id":1372,"slice_type":1029,"slice_label":5},[],{"text":1366},[1367],{"type":666,"text":1368,"spans":1369,"direction":676},"Back-office and accounting tasks also became easier.",[1370],{"start":884,"end":1371,"type":955},26,"rich_text$85e78547-c052-4300-b661-eb8e15157ea2",{"variation":32,"version":67,"items":1374,"primary":1375,"id":1383,"slice_type":1042,"slice_label":5},[],{"title":1376,"description":1377},[],[1378],{"type":666,"text":1379,"spans":1380,"direction":676},"“Smartpms handles reports for AlloggiatiWeb and ISTAT, calculates city tax automatically, and gives us ready-to-use reports. It’s been a huge help—same for accounting. Our receptionists aren’t accountants, but now they can easily manage invoices and receipts.”",[1381],{"start":884,"end":1382,"type":1040},260,"card_highlight$bd614a10-816d-41d1-b360-63824a65ee81",{"variation":32,"version":67,"items":1385,"primary":1386,"id":1394,"slice_type":1029,"slice_label":5},[],{"text":1387},[1388],{"type":666,"text":1389,"spans":1390,"direction":676},"Smartpms also brought structure to housekeeping, syncing everyone on the team in real time.",[1391],{"start":1392,"end":1393,"type":955},35,47,"rich_text$c9cb1b86-47b4-411a-ad90-21904ac1ea1d",{"variation":32,"version":67,"items":1396,"primary":1397,"id":1405,"slice_type":1042,"slice_label":5},[],{"title":1398,"description":1399},[],[1400],{"type":666,"text":1401,"spans":1402,"direction":676},"“We work with two external cleaning services plus two internal employees. Each has their own Smartpms login where they see assigned tasks and notes per unit. Everyone always knows what to do—no more confusion.”",[1403],{"start":884,"end":1404,"type":1040},210,"card_highlight$84eec339-e9be-45de-aa4e-b8a0596c8dc3",{"variation":32,"version":67,"items":1407,"primary":1408,"id":1415,"slice_type":1029,"slice_label":5},[],{"text":1409},[1410],{"type":666,"text":1411,"spans":1412,"direction":676},"Another key improvement came with managing extras like guest parking.",[1413],{"start":1414,"end":1126,"type":955},43,"rich_text$8429c3ff-ca1d-4da8-af97-13a6ec644bfb",{"variation":32,"version":67,"items":1417,"primary":1418,"id":1426,"slice_type":1042,"slice_label":5},[],{"title":1419,"description":1420},[],[1421],{"type":666,"text":1422,"spans":1423,"direction":676},"“We used to track parking reservations in an Excel sheet, which often caused issues. Now it’s all in Smartpms: we can add parking during booking, and the whole team can see the status anytime.”",[1424],{"start":884,"end":1425,"type":1040},193,"card_highlight$a2d6766f-b243-4dfc-bc9e-f7a39744d4bc",{"variation":32,"version":67,"items":1428,"primary":1429,"id":1434,"slice_type":1029,"slice_label":5},[],{"text":1430},[1431],{"type":666,"text":1432,"spans":1433,"direction":676},"Finally, Lesdomus made the most of Smartpms’ built-in Revenue Share feature:",[],"rich_text$478add9a-5f77-4390-b13a-38ae3352d9bb",{"variation":32,"version":67,"items":1436,"primary":1437,"id":1445,"slice_type":1042,"slice_label":5},[],{"title":1438,"description":1439},[],[1440],{"type":666,"text":1441,"spans":1442,"direction":676},"“When we moved from subletting to revenue share, managing owner agreements was a nightmare. Now, we’re in control: we log expenses, get clear reports, and owners can log in anytime to check everything themselves. That gives them full transparency and gives us peace of mind.”",[1443],{"start":884,"end":1444,"type":1040},275,"card_highlight$eb3aa5f5-a09a-4ecf-ba6b-53a06e383e26",{"variation":32,"version":67,"items":1447,"primary":1448,"id":1462,"slice_type":1029,"slice_label":5},[],{"text":1449},[1450,1453,1456],{"type":972,"text":1451,"spans":1452,"direction":676},"Smartpricing Premium",[],{"type":666,"text":1454,"spans":1455,"direction":676},"After resolving operational challenges with Smartpms, Lesdomus was finally able to implement Smartpricing for dynamic pricing management.",[],{"type":666,"text":1457,"spans":1458,"direction":676},"Once the setup was complete and the first results came in, Lesdomus decided to activate the Smartpricing Premium service, gaining the support of a dedicated Revenue Manager to help analyze property goals and configure the software to reach them more efficiently.",[1459],{"start":1460,"end":1461,"type":955},92,172,"rich_text$afa43629-18bd-47f4-82a0-960d93c7cf75",{"variation":32,"version":67,"items":1464,"primary":1465,"id":1483,"slice_type":1042,"slice_label":5},[],{"title":1466,"description":1467},[],[1468,1473,1478],{"type":666,"text":1469,"spans":1470,"direction":676},"“With Smartpricing, we saw our numbers shift quickly. But since we’re not revenue experts, we didn’t want to adjust the strategy based solely on gut feeling—so we chose the Premium service. ",[1471],{"start":884,"end":1472,"type":1040},190,{"type":666,"text":1474,"spans":1475,"direction":676},"Now we meet with our Revenue Manager Sabrina once a month. She helps us interpret data, identify issues, evaluate results more clearly, and understand how to fix what’s not working.",[1476],{"start":884,"end":1477,"type":1040},181,{"type":666,"text":1479,"spans":1480,"direction":676},"Even though we can’t go into detail on all 30 units during one session, the support is essential. Together we build a solid line of reasoning that I can then apply to the rest of the portfolio. She teaches me how to compare performance, read stats, and use advanced strategies.”",[1481],{"start":884,"end":1482,"type":1040},278,"card_highlight$e151afd7-f2b5-4c63-843b-acdf9402090e",{"variation":32,"version":67,"items":1485,"primary":1486,"id":1499,"slice_type":1029,"slice_label":5},[],{"text":1487},[1488,1490,1493,1496],{"type":943,"text":1048,"spans":1489,"direction":676},[],{"type":666,"text":1491,"spans":1492,"direction":676},"Introducing Smartpms and Smartpricing Premium significantly streamlined internal operations at Lesdomus, making daily management smoother and more sustainable, even with a growing number of units.",[],{"type":972,"text":1494,"spans":1495,"direction":676},"Smartpms: 70% less workload",[],{"type":666,"text":1497,"spans":1498,"direction":676},"The main benefit? Time and team efficiency. Without the automation provided by Smartpms, Lesdomus would have needed to significantly increase staff to handle the volume of up to 45 check-ins per day.",[],"rich_text$fcdd56fe-d3b7-4478-b25d-66109a1740cd",{"variation":32,"version":67,"items":1501,"primary":1502,"id":1510,"slice_type":1042,"slice_label":5},[],{"title":1503,"description":1504},[],[1505],{"type":666,"text":1506,"spans":1507,"direction":676},"“We cut our workload by 70%. Now we only handle direct contact with the guest—when they’re arriving or already on-site. Everything else runs automatically. Without Smartpms, I’d need at least two or three more people on my team.”",[1508],{"start":884,"end":1509,"type":1040},229,"card_highlight$0d89f325-4786-4a79-ad52-2dc47a55d582",{"variation":32,"version":67,"items":1512,"primary":1513,"id":1529,"slice_type":1029,"slice_label":5},[],{"text":1514},[1515,1518,1521],{"type":972,"text":1516,"spans":1517,"direction":676},"Smartpricing Premium: +46% in revenue in one year",[],{"type":666,"text":1519,"spans":1520,"direction":676},"Thanks to monthly sessions with their dedicated Revenue Manager, the Lesdomus team clarified their goals and fine-tuned Smartpricing to meet them. They’ve also started building deeper expertise, allowing them to read their data and adjust strategy more effectively.",[],{"type":666,"text":1522,"spans":1523,"direction":676},"The results speak for themselves: total revenue across all Lesdomus properties increased by +46%, with a +36% boost in occupancy.",[1524,1526],{"start":1460,"end":1525,"type":955},96,{"start":1527,"end":1528,"type":955},105,109,"rich_text$640d694e-d7d7-44eb-933e-0be3ad735359",{"variation":32,"version":67,"items":1531,"primary":1532,"id":1550,"slice_type":1042,"slice_label":5},[],{"title":1533,"description":1534},[],[1535,1540,1545],{"type":666,"text":1536,"spans":1537,"direction":676},"“Our consulting sessions are not only useful, they’re educational. We’ve seen our numbers skyrocket.",[1538],{"start":884,"end":1539,"type":1040},100,{"type":666,"text":1541,"spans":1542,"direction":676},"We also really appreciate how fast Smartness delivers new features. It’s clear they listen to user feedback and adapt the product to our needs.",[1543],{"start":884,"end":1544,"type":1040},143,{"type":666,"text":1546,"spans":1547,"direction":676},"It’s not just a tool left on autopilot. There’s a real team behind it: competent, proactive, and always incredibly responsive.”",[1548],{"start":884,"end":1549,"type":1040},127,"card_highlight$12324697-0045-4e45-891b-3994d3454232","Smartness reviews: Lesdomus (Bologna, Italy) - Case study | Smartness","Read the case study of Lesdomus (Bologna, Italy) and discover their experience with Smartness.",{"dimensions":1554,"alt":1197,"copyright":5,"url":1555,"id":1208,"edit":1556},{"width":1150,"height":1151},"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FaXoshQIvOtkhCCjQ_lesdomus1.jpg?auto=format,compress&rect=0,136,1920,1008&w=2400&h=1260",{"x":884,"y":954,"zoom":885,"background":886},[1558],{"variation":32,"version":67,"items":1559,"primary":1560,"id":1570,"slice_type":1171,"slice_label":5},[],{"icon":5,"title":1561,"description":1564,"link":1567},[1562],{"type":666,"text":1161,"spans":1563,"direction":676},[],[1565],{"type":666,"text":1165,"spans":1566,"direction":676},[],{"id":641,"type":56,"tags":1568,"lang":14,"slug":643,"first_publication_date":644,"last_publication_date":645,"uid":646,"url":647,"link_type":24,"key":1569,"isBroken":34,"text":649},[],"446f3737-bdc3-4de6-bd7b-48cc07f7583e","side_cta$68fa3fee-ab56-4713-aa0a-ffd54385d524",[],{"id":1573,"uid":1574,"url":1575,"type":855,"href":1576,"tags":1577,"first_publication_date":1578,"last_publication_date":1186,"slugs":1579,"linked_documents":1580,"lang":14,"alternate_languages":1581,"data":1586},"aivNKxMAACwAkCcR","rently-house","\u002Fen\u002Fcase-studies\u002Frently-house","https:\u002F\u002Fsmartness.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=aj0QthIAACwA_ipe&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aivNKxMAACwAkCcR%22%29+%5D%5D",[],"2026-06-12T12:41:19+0000",[1574],[],[1582,1584],{"id":1583,"type":855,"lang":18,"uid":1574},"aivO8BMAAC0AkCp-",{"id":1585,"type":855,"lang":21,"uid":1574},"aivKRxMAACgAkCGV",{"title":1587,"description":1591,"image":1595,"category_use_case":1602,"category_property_type":1606,"category_location":1610,"location":1614,"rooms_number":1618,"kpis":1622,"slices":1626,"meta_title":1825,"meta_description":1826,"meta_image":1827,"slices2":1832,"slices3":1846},[1588],{"type":870,"text":1589,"spans":1590,"direction":676},"Rently House",[],[1592],{"type":666,"text":1593,"spans":1594,"direction":676},"Smartpms allowed me to eliminate all other tools, automate most manual operations, and simply supervise my team’s work.",[],{"dimensions":1596,"alt":1589,"copyright":5,"url":1599,"id":1600,"edit":1601},{"width":1597,"height":1598},1571,987,"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FaivLS6lQnVZVERd2_Rentlyhouse.jpg?auto=format,compress","aivLS6lQnVZVERd2",{"x":884,"y":884,"zoom":885,"background":886},{"id":1211,"type":889,"tags":1603,"lang":14,"slug":75,"first_publication_date":1186,"last_publication_date":1186,"uid":75,"data":1604,"link_type":24,"key":1605,"isBroken":34},[],{"label":84},"2df98a96-402d-4850-854e-ed376f1d2ff1",{"id":897,"type":898,"tags":1607,"lang":14,"slug":900,"first_publication_date":901,"last_publication_date":902,"uid":903,"data":1608,"link_type":24,"key":1609,"isBroken":34},[],{"label":315},"6523144c-c8a1-46e4-9972-3e34e0cc05c5",{"id":907,"type":908,"tags":1611,"lang":14,"slug":910,"first_publication_date":911,"last_publication_date":912,"uid":913,"data":1612,"link_type":24,"key":1613,"isBroken":34},[],{"label":915},"e8825243-724c-4eee-8169-dfa3b85b4d66",[1615],{"type":666,"text":1616,"spans":1617,"direction":676},"Cagliari, Italy",[],[1619],{"type":666,"text":1620,"spans":1621,"direction":676},"100",[],[1623,1624],{"value":1237,"label":928},{"value":1625,"label":934},"+70%",[1627,1651,1662,1670,1681,1699,1710,1726,1742,1760,1771,1782,1793,1809],{"variation":32,"version":67,"items":1628,"primary":1629,"id":1650,"slice_type":1029,"slice_label":5},[],{"text":1630},[1631,1633,1639,1642,1645,1647],{"type":943,"text":1244,"spans":1632,"direction":676},[],{"type":666,"text":1634,"spans":1635,"direction":676},"Rently House is a property management company founded by Laura Heintz in Sardinia in 2021. In just four years, it grew from 2 to 100 managed properties, specializing in the premium and luxury segment.",[1636],{"start":1637,"end":1638,"type":955},111,151,{"type":666,"text":1640,"spans":1641,"direction":676},"The portfolio is mainly concentrated in Costa Smeralda, but also includes apartments and properties in Milan, Venice, Bergamo, Rome, Turin, Cagliari, and Paris.",[],{"type":666,"text":1643,"spans":1644,"direction":676},"Alongside the number of properties, Rently House has also significantly expanded its internal organization. Today, Laura Heintz coordinates a team of fifteen people, including administrative staff and local managers, supported by a network of external partners for cleaning, maintenance, and on-site operations.",[],{"type":943,"text":966,"spans":1646,"direction":676},[],{"type":666,"text":1648,"spans":1649,"direction":676},"At the beginning, Laura Heintz personally handled every part of the business. But the speed at which Rently House was growing soon made it necessary to find a different setup.",[],"rich_text$61ddd16c-025c-408e-a314-099f0719f350",{"variation":32,"version":67,"items":1652,"primary":1653,"id":1661,"slice_type":1042,"slice_label":5},[],{"title":1654,"description":1655},[],[1656],{"type":666,"text":1657,"spans":1658,"direction":676},"“Acquisitions, check-ins, paperwork, pricing, owner relations: at the beginning, I was doing everything. I would forget important tasks, like closing availability, and the result was that I was constantly dealing with overbookings. I was more stressed back then with just 10 properties than I am today with 100. Over time, I realized that if you want to grow, you have to delegate. So as soon as I could, I hired collaborators and, above all, started looking for ways to automate manual processes.”",[1659],{"start":884,"end":1660,"type":1040},498,"card_highlight$04ca50bc-0d5f-4cfa-ba48-c09f4ab7c1cf",{"variation":32,"version":67,"items":1663,"primary":1664,"id":1669,"slice_type":1029,"slice_label":5},[],{"text":1665},[1666],{"type":666,"text":1667,"spans":1668,"direction":676},"Laura first adopted a channel manager, but it soon proved unsuitable for her needs.",[],"rich_text$de4bc4cb-9426-42bd-8c43-053f22a85877",{"variation":32,"version":67,"items":1671,"primary":1672,"id":1680,"slice_type":1042,"slice_label":5},[],{"title":1673,"description":1674},[],[1675],{"type":666,"text":1676,"spans":1677,"direction":676},"“It was a very intuitive channel manager, but also very basic, with few features. So I had to integrate it with two other tools: one to manage guest registration forms and tourist tax, and another for self check-in. But it wasn’t the right solution for me. Rently House kept growing, and I still had too much manual work. I realized I needed to change tools.”",[1678],{"start":884,"end":1679,"type":1040},359,"card_highlight$74e5d739-37e9-4a95-9b49-6947e73b0e84",{"variation":32,"version":67,"items":1682,"primary":1683,"id":1698,"slice_type":1029,"slice_label":5},[],{"text":1684},[1685,1687,1690],{"type":943,"text":1003,"spans":1686,"direction":676},[],{"type":666,"text":1688,"spans":1689,"direction":676},"The move to Smartness came directly from this need.",[],{"type":666,"text":1691,"spans":1692,"direction":676},"The first software Rently House adopted was the all-in-one property management system Smartpms, with the goal of bringing all the main property management activities into a single environment: reservations, guest registration, bureaucracy, self check-in, housekeeping, team access, and owner visibility.",[1693,1697],{"start":953,"end":1694,"type":672,"data":1695},94,{"id":88,"type":56,"tags":1696,"lang":14,"slug":90,"first_publication_date":91,"last_publication_date":92,"uid":93,"url":94,"link_type":24,"isBroken":34},[],{"start":953,"end":1694,"type":955},"rich_text$bec68f74-136b-4a62-bdc1-24269906c919",{"variation":32,"version":67,"items":1700,"primary":1701,"id":1709,"slice_type":1042,"slice_label":5},[],{"title":1702,"description":1703},[],[1704],{"type":666,"text":1705,"spans":1706,"direction":676},"“Smartpms allowed me to eliminate all other tools, automate most manual operations, and simply supervise my team’s work. Owners are also more satisfied: with the owner portal, they can see everything, check the property, when it’s occupied, when it’s available, the price, and the dates.”",[1707],{"start":884,"end":1708,"type":1040},288,"card_highlight$7fcc4a84-b40f-4e56-8edd-25e5a552665c",{"variation":32,"version":67,"items":1711,"primary":1712,"id":1725,"slice_type":1029,"slice_label":5},[],{"text":1713},[1714,1722],{"type":666,"text":1715,"spans":1716,"direction":676},"After Smartpms, Rently House also implemented the dynamic pricing software Smartpricing.",[1717,1721],{"start":1718,"end":1025,"type":672,"data":1719},75,{"id":124,"type":56,"tags":1720,"lang":14,"slug":126,"first_publication_date":127,"last_publication_date":41,"uid":128,"url":129,"link_type":24,"isBroken":34},[],{"start":1718,"end":1025,"type":955},{"type":666,"text":1723,"spans":1724,"direction":676},"The goal was to maximize the profitability of each property, eliminate the need to manually change prices every day, and reduce the risk of errors.",[],"rich_text$a5852758-a0cd-46fb-b731-7bff6641c2c7",{"variation":32,"version":67,"items":1727,"primary":1728,"id":1741,"slice_type":1042,"slice_label":5},[],{"title":1729,"description":1730},[],[1731,1736],{"type":666,"text":1732,"spans":1733,"direction":676},"“At the beginning, I also managed pricing myself. Then I delegated it, but it was still an amateur process, and even just remembering to do it was annoying. If we forgot to change the price for one day, I either didn’t rent that day or rented at the wrong price.",[1734],{"start":884,"end":1735,"type":1040},262,{"type":666,"text":1737,"spans":1738,"direction":676},"Smartpricing helped us because it immediately started optimizing prices very precisely. This meant that already in the first year of use, we saw an excellent increase in revenue and occupancy. My workload decreased because now I just enter my starting price and check that everything is set up correctly.”",[1739],{"start":884,"end":1740,"type":1040},305,"card_highlight$7d927703-0dcd-436f-b7c3-b491cd7a7fe7",{"variation":32,"version":67,"items":1743,"primary":1744,"id":1759,"slice_type":1029,"slice_label":5},[],{"text":1745},[1746,1748,1753,1756],{"type":943,"text":1048,"spans":1747,"direction":676},[],{"type":666,"text":1749,"spans":1750,"direction":676},"Within one year of adoption, Smartness helped Rently House increase revenue by 36% and occupancy by 70%. Beyond these figures, it had a deep impact on internal processes, making them smoother and better able to support the company’s growth.",[1751],{"start":1752,"end":1351,"type":955},59,{"type":972,"text":1754,"spans":1755,"direction":676},"More time to focus on expansion",[],{"type":666,"text":1757,"spans":1758,"direction":676},"By automating a significant part of daily operations with Smartpms, Laura Heintz was able to shift her focus from manual and repetitive tasks to more strategic activities for the growth of Rently House.",[],"rich_text$95c0a5be-36d6-4355-b384-ecf5c905f5e6",{"variation":32,"version":67,"items":1761,"primary":1762,"id":1770,"slice_type":1042,"slice_label":5},[],{"title":1763,"description":1764},[],[1765],{"type":666,"text":1766,"spans":1767,"direction":676},"“Now I only step in to support the team when there are delicate situations. For the rest, all the time saved goes into scaling the agency: both by acquiring new properties and by working on new real estate investments.”",[1768],{"start":884,"end":1769,"type":1040},219,"card_highlight$8bf5da32-5be1-47cd-ae13-716cf0bbfaba",{"variation":32,"version":67,"items":1772,"primary":1773,"id":1781,"slice_type":1029,"slice_label":5},[],{"text":1774},[1775,1778],{"type":972,"text":1776,"spans":1777,"direction":676},"More visibility for the properties",[],{"type":666,"text":1779,"spans":1780,"direction":676},"For Laura Heintz, the value of Smartpricing is not measured only by revenue growth. Having prices optimized automatically every day also creates more movement in listings and increases visibility on portals.",[],"rich_text$81d5acf3-fb2c-485c-b291-d3bbdca1372e",{"variation":32,"version":67,"items":1783,"primary":1784,"id":1792,"slice_type":1042,"slice_label":5},[],{"title":1785,"description":1786},[],[1787],{"type":666,"text":1788,"spans":1789,"direction":676},"“We know that the more you change the price, the more the listing rises in search results. Airbnb and Booking.com see that listing as interesting and active, so they push it higher. As a result, it also gets booked more.”",[1790],{"start":884,"end":1791,"type":1040},221,"card_highlight$e54ab8f0-828b-47fc-aea0-1544094c39b0",{"variation":32,"version":67,"items":1794,"primary":1795,"id":1808,"slice_type":1029,"slice_label":5},[],{"text":1796},[1797,1800,1803],{"type":972,"text":1798,"spans":1799,"direction":676},"A partner built for continued growth",[],{"type":666,"text":1801,"spans":1802,"direction":676},"In Smartness, Rently House found a partner capable of supporting an expanding model with many units, distributed teams, and new properties being added continuously.",[],{"type":666,"text":1804,"spans":1805,"direction":676},"This means being free to scale without having to rethink tools and processes every time.",[1806],{"start":670,"end":1807,"type":955},30,"rich_text$dcf094a9-3dfd-4d75-98d6-0560c72386f4",{"variation":32,"version":67,"items":1810,"primary":1811,"id":1824,"slice_type":1042,"slice_label":5},[],{"title":1812,"description":1813},[],[1814,1819],{"type":666,"text":1815,"spans":1816,"direction":676},"“Very often, people look for software based on the number of units they have at that moment. With Smartness, I understood that the best thing is to choose a complete software from the start. With the right support, you can go from 10 to 200 properties without worrying about having to upgrade or reorganize everything.",[1817],{"start":884,"end":1818,"type":1040},318,{"type":666,"text":1820,"spans":1821,"direction":676},"The other thing I appreciate is the support. Before, I would open tickets and wait several days. Now, if I have a question, I know I can solve it quickly.”",[1822],{"start":884,"end":1823,"type":1040},155,"card_highlight$f0677fd8-f12e-4a05-82e0-e831205691c0","Smartness reviews: Rently House (Cagliari, Italy) - Case study | Smartness","Read the case study of Rently House (Cagliari, Italy) and discover their experience with Smartness.",{"dimensions":1828,"alt":1589,"copyright":5,"url":1829,"id":1600,"edit":1830},{"width":1150,"height":1151},"https:\u002F\u002Fimages.prismic.io\u002Fsmartness\u002FaivLS6lQnVZVERd2_Rentlyhouse.jpg?auto=format,compress&rect=0,81,1571,825&w=2400&h=1260",{"x":884,"y":1831,"zoom":885,"background":886},81,[1833],{"variation":32,"version":67,"items":1834,"primary":1835,"id":1845,"slice_type":1171,"slice_label":5},[],{"icon":5,"title":1836,"description":1839,"link":1842},[1837],{"type":666,"text":1161,"spans":1838,"direction":676},[],[1840],{"type":666,"text":1165,"spans":1841,"direction":676},[],{"id":641,"type":56,"tags":1843,"lang":14,"slug":643,"first_publication_date":644,"last_publication_date":645,"uid":646,"url":647,"link_type":24,"key":1844,"isBroken":34,"text":649},[],"75f10711-6c9a-467a-a0a5-4a82de356afb","side_cta$3ad414db-1aca-4932-9743-072d92a03133",[],"3f9f504","All Rights Reserved",1782387203988]