[{"data":1,"prerenderedAt":957},["ShallowReactive",2],{"layout-default-de-fallback":3,"header-Z9bSFREAACAAmDLH":44,"footer-Z9bRwxEAACEAmDI0":631,"guide-stornierungen-in-hotels-und-ferienunterkuenften-richtig-kommunizieren-de":818},{"id":4,"uid":5,"url":5,"type":6,"href":7,"tags":8,"first_publication_date":9,"last_publication_date":10,"slugs":11,"linked_documents":13,"lang":14,"alternate_languages":15,"data":22},"Z9rcBBAAACIA1kAJ",null,"website_layout","https://smartness.cdn.prismic.io/api/v2/documents/search?ref=afB8JBIAALHy9q-v&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z9rcBBAAACIA1kAJ%22%29+%5D%5D",[],"2025-03-19T15:00:21+0000","2025-06-10T09:03:34+0000",[12],"website-layout",[],"de",[16,19],{"id":17,"type":6,"lang":18},"Z9rb5hAAACAA1j_R","en",{"id":20,"type":6,"lang":21},"Z9rcEBAAACIA1kAo","it",{"banner":23,"header":25,"footer":35},{"link_type":24},"Document",{"id":26,"type":27,"tags":28,"lang":14,"slug":29,"first_publication_date":30,"last_publication_date":31,"uid":32,"link_type":24,"key":33,"isBroken":34},"Z9bSFREAACAAmDLH","header",[],"produkte","2025-03-16T13:28:55+0000","2026-03-20T09:19:34+0000","default","8cc445fa-6fbf-41c8-8a05-554ccfb61c76",false,{"id":36,"type":37,"tags":38,"lang":14,"slug":39,"first_publication_date":40,"last_publication_date":41,"uid":42,"link_type":24,"key":43,"isBroken":34},"Z9bRwxEAACEAmDI0","footer",[],"kundensupport39-0461-156-0049","2025-03-16T13:27:33+0000","2026-04-27T16:07:50+0000","default1","882c4704-a01f-4f24-a240-689812050c28",{"id":26,"uid":32,"url":5,"type":27,"href":45,"tags":46,"first_publication_date":30,"last_publication_date":31,"slugs":47,"linked_documents":48,"lang":14,"alternate_languages":49,"data":54},"https://smartness.cdn.prismic.io/api/v2/documents/search?ref=afB8JBIAALHy9q-v&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z9bSFREAACAAmDLH%22%29+%5D%5D",[],[29],[],[50,52],{"id":51,"type":27,"lang":21,"uid":32},"Z8bH5RAAACAAKWVQ",{"id":53,"type":27,"lang":18,"uid":32},"Z7by9xAAACMAYTqA",{"link":55,"slices1":65,"slices":590,"slices_shared":614},{"id":56,"type":57,"tags":58,"lang":14,"slug":59,"first_publication_date":60,"last_publication_date":61,"uid":62,"url":63,"link_type":24,"key":64,"isBroken":34},"Z9bScBEAACAAmDNV","page",[],"von-dynamic-pricing-bis-marketing-mehr-umsatz-dank-ki","2025-03-16T13:30:26+0000","2026-04-27T07:48:15+0000","homepage","/de","3c2f7156-6ddd-4b30-a281-e96dda4e3639",[66,255,395,409,422],{"variation":67,"version":68,"items":69,"primary":70,"id":253,"slice_type":254,"slice_label":5},"trigger","initial",[],{"label":71,"content":72},"Produkte",{"id":73,"type":74,"tags":75,"lang":14,"slug":76,"first_publication_date":77,"last_publication_date":78,"uid":79,"data":80,"link_type":24,"key":252,"isBroken":34},"Z9bR5xEAACAAmDJz","navigation_menu_content",[],"operations","2025-03-16T13:28:09+0000","2026-04-27T17:07:48+0000","navigation-menu-content-1",{"slices":81,"footer_slices":227},[82,116,147,196],{"variation":32,"version":68,"items":83,"primary":84,"id":114,"slice_type":115,"slice_label":5},[],{"label":85,"badge":5,"links":86},"Operations",[87,102],{"link":88,"icon":98,"description":99,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":89,"type":57,"tags":90,"lang":14,"slug":91,"first_publication_date":92,"last_publication_date":93,"uid":94,"url":95,"link_type":24,"key":96,"isBroken":34,"text":97},"aM0X8hIAACMAJ6lm",[],"die-all-in-one-software-entwickelt-fur-mehr-buchungen","2025-10-01T12:41:51+0000","2025-12-22T10:06:28+0000","property-management-system","/de/property-management-system","c4469ff2-4271-4301-9d59-1f015a198a6b","Smartpms","ph:gear","Ein PMS, das Ihren Umsatz steigert","soft","sky",{"link":103,"icon":5,"description":5,"badge_label":111,"badge_variant":112,"badge_color":113},{"id":104,"type":57,"tags":105,"lang":14,"slug":106,"first_publication_date":61,"last_publication_date":61,"uid":107,"url":108,"link_type":24,"key":109,"isBroken":34,"text":110},"aet93RIAACQA741I",[],"software-und-services-fur-wachsende-unterkunfte","smartness-produkte","/de/smartness-produkte","ac9e8ba6-24c0-4703-8634-56b902809e91","Alle Produkte","+4","solid","petrol-blue","navigation_menu_content_vertical_navigation$ba3e82e6-e06f-4749-aee8-e66ff6c56491","navigation_menu_content_vertical_navigation",{"variation":32,"version":68,"items":117,"primary":118,"id":146,"slice_type":115,"slice_label":5},[],{"label":119,"badge":5,"links":120},"Revenue & Zahlungen",[121,134],{"link":122,"icon":132,"description":133,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":123,"type":57,"tags":124,"lang":14,"slug":125,"first_publication_date":126,"last_publication_date":127,"uid":128,"url":129,"link_type":24,"key":130,"isBroken":34,"text":131},"aV9_1RIAACUAMm1h",[],"dynamische-preise-die-fur-sie-funktionieren","2026-01-08T11:37:23+0000","2026-03-27T11:11:08+0000","preisoptimierung-software","/de/preisoptimierung-software","07916959-31f6-4622-8e7e-f751cfed64a0","Smartpricing","ph:calendar-dots","KI-optimiertes Dynamic Pricing",{"link":135,"icon":144,"description":145,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":136,"type":57,"tags":137,"lang":14,"slug":138,"first_publication_date":92,"last_publication_date":139,"uid":140,"url":141,"link_type":24,"key":142,"isBroken":34,"text":143},"aM1n3xIAACIAKDpv",[],"einfache-und-sichere-zahlungen-ohne-versteckte-kosten","2026-01-12T10:05:00+0000","zahlungssystem","/de/zahlungssystem","228d8cf6-8083-41e0-9c1e-d751aade3a96","Smartpay","ph:cash-register","Automatisiere Online-Zahlungen","navigation_menu_content_vertical_navigation$95a2db3f-67ca-4753-ab75-662496a4ab78",{"variation":32,"version":68,"items":148,"primary":149,"id":195,"slice_type":115,"slice_label":5},[],{"label":150,"badge":5,"links":151},"Marketing & Vertrieb",[152,165,178,190],{"link":153,"icon":163,"description":164,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":154,"type":57,"tags":155,"lang":14,"slug":156,"first_publication_date":157,"last_publication_date":158,"uid":159,"url":160,"link_type":24,"key":161,"isBroken":34,"text":162},"acKzSxEAACEAUtR2",[],"holen-sie-mehr-gaste-direkt-auf-ihre-website","2026-03-31T07:02:00+0000","2026-04-01T15:23:24+0000","ad-kampagnen","/de/ad-kampagnen","c91707ba-16ae-4b29-9859-b31cef6da8a1","Smartads","ph-ranking","Ad-Kampagnen für Direktbuchungen",{"link":166,"icon":176,"description":177,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":167,"type":57,"tags":168,"lang":14,"slug":169,"first_publication_date":170,"last_publication_date":171,"uid":172,"url":173,"link_type":24,"key":174,"isBroken":34,"text":175},"aTF5QRIAACUAdTPS",[],"eine-hotelwebsite-die-klicks-in-buchungen-wandelt","2025-12-05T09:39:18+0000","2026-04-27T07:18:45+0000","hotel-website-builder","/de/hotel-website-builder","ad67a493-0f06-44a9-93b2-dc1ff31fbd6d","Smartsite","ph:devices","Professionelle Website für Ihr Haus",{"link":179,"icon":188,"description":189,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":180,"type":57,"tags":181,"lang":14,"slug":182,"first_publication_date":183,"last_publication_date":127,"uid":184,"url":185,"link_type":24,"key":186,"isBroken":34,"text":187},"aRRm8BEAACIAfbZQ",[],"bewertungen-sind-ihr-motor-fur-mehr-direktbuchungen","2025-11-13T13:00:56+0000","reputation-management-software","/de/reputation-management-software","e65d6aa0-8d02-4916-a0f6-a42da59ef7d5","Smartreputation by Revyoos","ph:list-star","Bewertungen automatisch verwalten",{"link":191,"icon":5,"description":5,"badge_label":194,"badge_variant":112,"badge_color":113},{"id":104,"type":57,"tags":192,"lang":14,"slug":106,"first_publication_date":61,"last_publication_date":61,"uid":107,"url":108,"link_type":24,"key":193,"isBroken":34,"text":110},[],"39938e8b-ed6e-4c7d-84f1-158b0fa8001e","+2","navigation_menu_content_vertical_navigation$81f789a3-c24f-411d-b181-ec3c2b7df0bb",{"variation":32,"version":68,"items":197,"primary":198,"id":226,"slice_type":115,"slice_label":5},[],{"label":199,"badge":5,"links":200},"Guest Experience",[201,214],{"link":202,"icon":212,"description":213,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":203,"type":57,"tags":204,"lang":14,"slug":205,"first_publication_date":206,"last_publication_date":207,"uid":208,"url":209,"link_type":24,"key":210,"isBroken":34,"text":211},"aEp3gxIAACAAGUPM",[],"die-ki-die-fur-ihre-gaste-da-ist--247","2025-06-12T08:27:16+0000","2026-02-26T17:03:05+0000","guest-messaging","/de/guest-messaging","e903cc32-fd38-4c98-929c-335aa7c5e40e","Smartchat","ph:chat-circle-dots","KI-Chatbot für Gästekommunikation",{"link":215,"icon":224,"description":225,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":216,"type":57,"tags":217,"lang":14,"slug":218,"first_publication_date":219,"last_publication_date":127,"uid":220,"url":221,"link_type":24,"key":222,"isBroken":34,"text":223},"aV-5ORIAACUAMurd",[],"kommunikation-automatisieren--ciao-otas","2026-01-08T14:04:50+0000","hotel-crm","/de/hotel-crm","2276266f-ab4a-4fdc-acac-6b6251c5a721","Smartconnect","ph:arrows-counter-clockwise","Kommunikation und Marketing automatisieren","navigation_menu_content_vertical_navigation$a8bccccc-722a-490b-bbb8-4a04187e0bfb",[228],{"variation":32,"version":68,"items":229,"primary":230,"id":250,"slice_type":251,"slice_label":5},[],{"cards":231},[232,239],{"title":233,"description":234,"link":235,"background_tone":238},"Alle Smartness Produkte","Entdecken Sie alle Produkte der Plattform",{"id":104,"type":57,"tags":236,"lang":14,"slug":106,"first_publication_date":61,"last_publication_date":61,"uid":107,"url":108,"link_type":24,"key":237,"isBroken":34},[],"f7bdae0e-a80f-4028-8307-7a47cb116efe","white",{"title":240,"description":241,"link":242,"background_tone":249},"Erfolgsbasiertes Modell","Mit Smartresults zahlen Sie nach Ergebnis",{"id":243,"type":57,"tags":244,"lang":14,"slug":245,"first_publication_date":61,"last_publication_date":61,"uid":246,"url":247,"link_type":24,"key":248,"isBroken":34},"aeiX_xIAACMA6zK-",[],"weniger-risiko-sie-zahlen-fur-ergebnisse","hotel-revenue-auf-erfolgsbasis","/de/hotel-revenue-auf-erfolgsbasis","9434bd54-6084-435b-bac5-2d0ed8dcd783","warm-grey","navigation_menu_content_callout_cards$a816fba5-ded9-4acc-959c-1d15e3043bbc","navigation_menu_content_callout_cards","643d42b8-ddbc-44f3-977d-2e5a671378fb","navigation_menu_item$0ca6fc6e-3d65-47bf-9511-49d1fbe3a6a1","navigation_menu_item",{"variation":67,"version":68,"items":256,"primary":257,"id":394,"slice_type":254,"slice_label":5},[],{"label":258,"content":259},"Lösungen",{"id":260,"type":74,"tags":261,"lang":14,"slug":262,"first_publication_date":263,"last_publication_date":264,"uid":265,"data":266,"link_type":24,"key":393,"isBroken":34},"Z9bR2hEAACAAmDJc",[],"unterkunftstyp","2025-03-16T13:27:57+0000","2026-04-27T17:03:05+0000","navigation-menu-content-2",{"slices":267},[268,314,375],{"variation":269,"version":68,"items":270,"primary":271,"id":312,"slice_type":313,"slice_label":5},"verticalNavigation",[],{"label":272,"badge":5,"links":273},"Unterkunftstyp",[274,287,299],{"link":275,"icon":285,"description":286,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":276,"type":57,"tags":277,"lang":14,"slug":278,"first_publication_date":279,"last_publication_date":280,"uid":281,"url":282,"link_type":24,"key":283,"isBroken":34,"text":284},"Z9bVhBEAACAAmDhw",[],"maximieren-sie-den-ertrag-ihrer-ferienvermietung","2025-03-16T13:43:35+0000","2026-03-27T11:11:10+0000","ferienwohnung-management-software","/de/ferienwohnung-management-software","dd98e157-28b1-426f-8029-20fc2b0fb460","Apartments, Ferienhäuser und Gästehäuser","ph:house-line","Mehr aus der Ferienvermietungen herausholen",{"link":288,"icon":297,"description":298,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":289,"type":57,"tags":290,"lang":14,"slug":291,"first_publication_date":292,"last_publication_date":280,"uid":293,"url":294,"link_type":24,"key":295,"isBroken":34,"text":296},"Z9bVkhEAACAAmDiH",[],"bb-fuhren-trauen-sie-sich-mehr","2025-03-16T13:43:48+0000","bed-and-breakfast-software","/de/bed-and-breakfast-software","016614a6-9795-4b99-90a1-e59d38298c38","B&B und Pensionen","ph:bed","Optimales Management für kleine Unterkünfte",{"link":300,"icon":310,"description":311,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":301,"type":57,"tags":302,"lang":14,"slug":303,"first_publication_date":304,"last_publication_date":305,"uid":306,"url":307,"link_type":24,"key":308,"isBroken":34,"text":309},"Z9bVqREAAB8AmDiq",[],"ubernehmen-sie-die-kontrolle-und-fuhren-sie-ihr-hotel-zum-erfolg","2025-03-16T13:44:11+0000","2026-03-27T11:11:11+0000","software-fuer-hotels","/de/software-fuer-hotels","eaaf584e-fa80-441f-8521-2bf932e4aaa1","Hotels","ph:building","Betriebsabläufe automatisieren und mehr Umsatz erzielen","navigation_menu_content_item$7b94a9b3-dab1-4fbb-8d6e-377375c19f8d","navigation_menu_content_item",{"variation":269,"version":68,"items":315,"primary":316,"id":374,"slice_type":313,"slice_label":5},[],{"label":317,"badge":5,"links":318},"Anwendungen",[319,325,337,350,363],{"link":320,"icon":132,"description":324,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":123,"type":57,"tags":321,"lang":14,"slug":125,"first_publication_date":126,"last_publication_date":127,"uid":128,"url":129,"link_type":24,"key":322,"isBroken":34,"text":323},[],"f7fbcf8b-f720-4751-8f98-a53964f3e892","Dynamic Pricing","So verkaufen Sie immer zum besten Preis",{"link":326,"icon":335,"description":336,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":327,"type":57,"tags":328,"lang":14,"slug":329,"first_publication_date":330,"last_publication_date":157,"uid":331,"url":332,"link_type":24,"key":333,"isBroken":34,"text":334},"Z9bVVhEAACAAmDgd",[],"weniger-ota-provisionen-mehr-direktbuchungen","2025-03-16T13:42:48+0000","ota-disintermediation","/de/ota-disintermediation","5cbee04b-d96f-4668-b5e0-c4431faac15e","Direktbuchungen","ph:share-network","OTA-Provisionen reduzieren",{"link":338,"icon":348,"description":349,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":339,"type":57,"tags":340,"lang":14,"slug":341,"first_publication_date":342,"last_publication_date":343,"uid":344,"url":345,"link_type":24,"key":346,"isBroken":34,"text":347},"Z9bVYhEAACAAmDgz",[],"schaffen-sie-fur-jeden-gast-ein-unvergessliches-erlebnis","2025-03-16T13:43:00+0000","2026-03-27T11:11:09+0000","guest-journey","/de/guest-journey","2fc3ea3e-c799-4572-bdf9-6451d8bfc601","Gästebeziehung","ph:handshake","Richtig mit Gästen kommunizieren und Bindung fördern",{"link":351,"icon":361,"description":362,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":352,"type":57,"tags":353,"lang":14,"slug":354,"first_publication_date":355,"last_publication_date":356,"uid":357,"url":358,"link_type":24,"key":359,"isBroken":34,"text":360},"aTKkUBIAACMAd1kT",[],"alle-marktanalysen-die-sie-brauchen-um-sich-abzuheben","2025-12-05T09:25:05+0000","2025-12-22T09:12:00+0000","market-intelligence-hotel","/de/market-intelligence-hotel","a9b1c9a4-c43c-42c7-bdc5-d1bf186a5281","Marktanalyse","ph:presentation-chart","Wie Sie Markt und Wettbewerber im Blick behalten",{"link":364,"icon":224,"description":373,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":365,"type":57,"tags":366,"lang":14,"slug":367,"first_publication_date":368,"last_publication_date":343,"uid":369,"url":370,"link_type":24,"key":371,"isBroken":34,"text":372},"Z9bVcxEAACAAmDhP",[],"der-boost-den-sie-brauchen-um-ihren-umsatz-zu-vervielfachen","2025-03-16T13:43:16+0000","upselling","/de/upselling","631f47ed-a8ab-4908-8b8e-4ec696fffd9c","Upselling und Cross-Selling","So verkaufen Sie Zusatzleistungen effektiv","navigation_menu_content_item$71665bc5-7b22-4987-9223-58485e842f0d",{"variation":32,"version":68,"items":376,"primary":377,"id":392,"slice_type":251,"slice_label":5},[],{"cards":378},[379,387],{"title":380,"description":381,"link":382,"background_tone":238},"Wie gut sind Sie im Pricing?","Machen Sie jetzt den Test",{"link_type":383,"key":384,"url":385,"target":386},"Web","7e46ee90-e149-4232-b5cc-741dfa127788","https://trysmartness.typeform.com/quiz-tariffe-de?utm_source=%28Other%29&utm_medium=Website&utm_campaign=%28Other%29+Website+DE+menu+di+navigazione","_blank",{"title":240,"description":388,"link":389,"background_tone":249},"Entdecken Sie Smartresults und zahlen Sie nach Ergebnis",{"id":243,"type":57,"tags":390,"lang":14,"slug":245,"first_publication_date":61,"last_publication_date":61,"uid":246,"url":247,"link_type":24,"key":391,"isBroken":34},[],"cb338b62-ddc7-48e4-a7f0-32eef0bd8ee1","navigation_menu_content_callout_cards$25b17c5e-aaaa-4a56-8019-280a01ff6def","7ab063d4-b338-47d5-818f-a0d623afb5f3","navigation_menu_item$1dc4d13b-5633-4ecf-b494-b73a8ebb79e4",{"variation":32,"version":68,"items":396,"primary":397,"id":408,"slice_type":254,"slice_label":5},[],{"link":398},{"id":399,"type":57,"tags":400,"lang":14,"slug":401,"first_publication_date":402,"last_publication_date":403,"uid":404,"url":405,"link_type":24,"key":406,"isBroken":34,"text":407},"Z91mUREAACgAVHuF",[],"wir-arbeiten-mit-ihrem-pms-und-channel-manager-zusammen","2025-03-21T13:16:10+0000","2025-03-26T21:36:36+0000","integrationen","/de/integrationen","9d1a0670-5be4-4c14-acf6-31a5fe57f005","Integrationen","navigation_menu_item$7c960b38-8664-46f2-815b-5c6f7445874b",{"variation":32,"version":68,"items":410,"primary":411,"id":421,"slice_type":254,"slice_label":5},[],{"link":412},{"id":413,"type":57,"tags":414,"lang":14,"slug":415,"first_publication_date":416,"last_publication_date":61,"uid":417,"url":418,"link_type":24,"key":419,"isBroken":34,"text":420},"Z9bZZxEAAB8AmD6z",[],"finden-sie-die-richtige-losung-fur-ihre-ziele","2025-03-16T14:00:09+0000","pricing","/de/pricing","5063b0b8-23c7-4856-8601-88d432c28fa0","Preis","navigation_menu_item$4cbabf1f-39af-46c0-9833-5035f07e5627",{"variation":67,"version":68,"items":423,"primary":424,"id":589,"slice_type":254,"slice_label":5},[],{"label":425,"content":426},"Ressourcen",{"id":427,"type":74,"tags":428,"lang":14,"slug":429,"first_publication_date":430,"last_publication_date":41,"uid":431,"data":432,"link_type":24,"key":588,"isBroken":34},"aO3thhAAACIAgrq-",[],"wissen","2025-10-14T06:58:02+0000","navigation-menu-content-risorse",{"slices":433},[434,485,523,541],{"variation":32,"version":68,"items":435,"primary":436,"id":484,"slice_type":115,"slice_label":5},[],{"label":437,"badge":5,"links":438},"Wissen",[439,451,461,473],{"link":440,"icon":5,"description":450,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":441,"type":57,"tags":442,"lang":14,"slug":443,"first_publication_date":444,"last_publication_date":445,"uid":446,"url":447,"link_type":24,"key":448,"isBroken":34,"text":449},"acVOUBEAACEAVteM",[],"der-smartness-blog","2026-03-26T16:07:36+0000","2026-04-24T12:20:19+0000","blog","/de/blog","a5af6baf-f63f-4356-8a5b-b9e4dc5f47e1","Blog","Strategien & Tipps für Ihr Wachstum",{"link":452,"icon":5,"description":460,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":453,"type":57,"tags":454,"lang":14,"slug":455,"first_publication_date":444,"last_publication_date":444,"uid":456,"url":457,"link_type":24,"key":458,"isBroken":34,"text":459},"acVMPREAACMAVtKy",[],"kostenlose-ressourcen-fur-property-manager-und-hoteliers","kostenlose-ressourcen","/de/kostenlose-ressourcen","ef5a6b56-9329-4b01-8f30-a5188b408843","Kostenlose Ressourcen","Vorlagen, eBooks & Guides",{"link":462,"icon":5,"description":472,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":463,"type":57,"tags":464,"lang":14,"slug":465,"first_publication_date":466,"last_publication_date":467,"uid":468,"url":469,"link_type":24,"key":470,"isBroken":34,"text":471},"Z-HY7BAAACQAddrN",[],"nehmen-sie-an-unseren-events-teil","2025-05-19T12:38:15+0000","2025-12-22T10:06:08+0000","hotel-schulung","/de/hotel-schulung","54c087c7-b6ec-4e54-b76c-ee1ed6ab21eb","Webinare & Events","Kommende Events & Aufzeichnungen",{"link":474,"icon":5,"description":483,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":475,"type":57,"tags":476,"lang":14,"slug":477,"first_publication_date":478,"last_publication_date":478,"uid":479,"url":480,"link_type":24,"key":481,"isBroken":34,"text":482},"aPIirRAAACMAiibP",[],"glossar-fur-hotels-und-ferienunterkunfte","2025-11-06T11:45:18+0000","glossar","/de/glossar","eed1268e-5911-4525-8352-cd3e4185e669","Glossar","200+ Begriffe für Gastgeber","navigation_menu_content_vertical_navigation$54dfce83-c1b5-498d-8c37-a4412b1dbe2c",{"variation":32,"version":68,"items":486,"primary":487,"id":522,"slice_type":115,"slice_label":5},[],{"label":488,"badge":5,"links":489},"Einblicke",[490,501,511],{"link":491,"icon":5,"description":500,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":492,"type":57,"tags":493,"lang":14,"slug":494,"first_publication_date":444,"last_publication_date":495,"uid":496,"url":497,"link_type":24,"key":498,"isBroken":34,"text":499},"acVIshEAACAAVsvu",[],"erfolgsgeschichten","2026-03-27T15:10:26+0000","case-studies","/de/case-studies","341b2c2c-bf7f-4f2b-ba91-2fc7bd910d52","Case Studies","Erfahrungen unserer Kunden",{"link":502,"icon":5,"description":510,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":503,"type":57,"tags":504,"lang":14,"slug":505,"first_publication_date":430,"last_publication_date":305,"uid":506,"url":507,"link_type":24,"key":508,"isBroken":34,"text":509},"aL6lbxAAACMAxRXF",[],"hotelsoftware-im-vergleich-was-smartness-anders-macht","vergleich","/de/vergleich","dbf6c91e-1414-417e-b00b-a93946b7d60a","Smartness vergleichen","Funktionen und Vorteile vergleichen",{"link":512,"icon":5,"description":521,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":513,"type":57,"tags":514,"lang":14,"slug":515,"first_publication_date":516,"last_publication_date":305,"uid":517,"url":518,"link_type":24,"key":519,"isBroken":34,"text":520},"Z9bjzREAAB8AmE-K",[],"berechnen-sie-ihren-roi-mit-smartness","2025-03-16T14:44:31+0000","roi-rechner-hotel","/de/roi-rechner-hotel","5b4a25d8-3d1f-4d6a-ad4a-659925cdf3ad","ROI-Rechner","Sehen Sie, ob sich Smartness lohnt","navigation_menu_content_vertical_navigation$9546efea-b139-40a2-9b39-ffeb35edfc8f",{"variation":32,"version":68,"items":524,"primary":525,"id":540,"slice_type":115,"slice_label":5},[],{"label":526,"badge":5,"links":527},"Kostenlose Tools",[528,534],{"link":529,"icon":5,"description":533,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":352,"type":57,"tags":530,"lang":14,"slug":354,"first_publication_date":355,"last_publication_date":356,"uid":357,"url":358,"link_type":24,"key":531,"isBroken":34,"text":532},[],"afbc0ef8-574c-4781-a049-11855216c8dc","Smartfree","Markttrends & Wettbewerber analysieren",{"link":535,"icon":5,"description":539,"badge_label":5,"badge_variant":100,"badge_color":101},{"link_type":383,"key":536,"url":537,"target":386,"text":538},"4eb94d7b-59dc-498a-83fb-add91e7577ef","https://smartevents.smartness.com","Smartevents","Events in die Preisplanung einbeziehen","navigation_menu_content_vertical_navigation$6db6fc4a-b1ec-4532-ad14-94a8e2ebbfe9",{"variation":32,"version":68,"items":542,"primary":543,"id":587,"slice_type":115,"slice_label":5},[],{"label":544,"badge":5,"links":545},"Smartness entdecken",[546,558,570,581],{"link":547,"icon":5,"description":557,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":548,"type":57,"tags":549,"lang":14,"slug":550,"first_publication_date":551,"last_publication_date":552,"uid":553,"url":554,"link_type":24,"key":555,"isBroken":34,"text":556},"Z9bemBEAACIAmEb4",[],"unsere-mission-ist-ihre-vollstandige-unabhangigkeit","2025-03-16T14:22:18+0000","2026-01-22T14:51:29+0000","uber-uns","/de/uber-uns","1e3ff18c-78c4-4cac-9ba9-89f34322af13","Über uns","Unsere Geschichte und Mission",{"link":559,"icon":5,"description":569,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":560,"type":57,"tags":561,"lang":14,"slug":562,"first_publication_date":563,"last_publication_date":564,"uid":565,"url":566,"link_type":24,"key":567,"isBroken":34,"text":568},"Z9beqREAAB8AmEcW",[],"entfalte-dein-talent","2025-03-16T14:22:49+0000","2026-01-19T17:00:32+0000","karriere","/de/karriere","36157b77-ab96-4edf-9b6e-1c35ed928d6d","Karriere","Unsere Werte, Benefits & offene Stellen",{"link":571,"icon":5,"description":580,"badge_label":5,"badge_variant":100,"badge_color":101},{"id":572,"type":57,"tags":573,"lang":14,"slug":574,"first_publication_date":575,"last_publication_date":305,"uid":576,"url":577,"link_type":24,"key":578,"isBroken":34,"text":579},"Z9bgqxEAACIAmEp3",[],"wir-sind-bereit-fur-ihre-ehrgeizigsten-projekte","2025-03-16T14:31:09+0000","partner","/de/partner","4256a926-65fb-4158-9442-0eddf75d8c62","Partnerschaften","Vorteile für Partner entdecken",{"link":582,"icon":5,"description":586,"badge_label":5,"badge_variant":100,"badge_color":101},{"link_type":383,"key":583,"url":584,"target":386,"text":585},"92a09c26-dbf6-4c73-a806-e5d515bc40d9","https://smartpricing.referral-factory.com/cotKXM9D","Smartness empfehlen","Wir bedanken uns mit einer Prämie","navigation_menu_content_vertical_navigation$568b1112-ca98-405d-a5a1-c4d2754aeafe","faad9a92-6d2c-4fd8-9bf8-75fc77efd222","navigation_menu_item$f38aeb72-3510-4743-80da-16cc346ed928",[591,597],{"variation":592,"version":68,"items":593,"primary":594,"id":595,"slice_type":596,"slice_label":5},"langSwitcher",[],{},"header_item$a27fd504-0399-42fb-8c3b-b35d41fc11b9","header_item",{"variation":598,"version":68,"items":599,"primary":600,"id":613,"slice_type":596,"slice_label":5},"menuDropdown",[],{"trigger_label":601,"dropdown_links":602},"Login",[603,606,608,611],{"link_type":383,"key":604,"url":605,"target":386,"text":211},"486105df-169d-4785-819e-e8aebb68f459","https://platform.smartness.com/",{"link_type":383,"key":607,"url":605,"target":386,"text":223},"264b96f1-65e8-4489-aa95-8728214bc115",{"link_type":383,"key":609,"url":610,"target":386,"text":97},"77920989-ffdb-4080-9faf-804187485d8a","https://pms.smartness.com/",{"link_type":383,"key":612,"url":605,"target":386,"text":131},"a6a9f759-3bcf-4eee-b629-0ba0112f5773","header_item$c48df49a-7b38-44d3-970d-10b607c20a60",[615],{"variation":616,"version":68,"items":617,"primary":618,"id":630,"slice_type":596,"slice_label":5},"button",[],{"link":619,"variant":112,"leading_icon":5,"trailing_icon":5,"padded":629},{"id":620,"type":57,"tags":621,"lang":14,"slug":622,"first_publication_date":623,"last_publication_date":624,"uid":625,"url":626,"link_type":24,"key":627,"isBroken":34,"text":628},"Z9fl3xEAACEAmdNc",[],"wie-mochten-sie-starten","2025-03-17T09:05:40+0000","2026-03-17T10:11:40+0000","starten","/de/starten","215c4be4-2f89-406b-9f96-81e85467daa9","Demo anfordern",true,"header_item$f4cc729f-1914-48f8-93d9-a8971c904f5c",{"id":36,"uid":42,"url":5,"type":37,"href":632,"tags":633,"first_publication_date":40,"last_publication_date":41,"slugs":634,"linked_documents":635,"lang":14,"alternate_languages":636,"data":641},"https://smartness.cdn.prismic.io/api/v2/documents/search?ref=afB8JBIAALHy9q-v&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22Z9bRwxEAACEAmDI0%22%29+%5D%5D",[],[39],[],[637,639],{"id":638,"type":37,"lang":18,"uid":32},"Z7cFWhAAACQAYV2J",{"id":640,"type":37,"lang":21,"uid":42},"Z8bJEBAAAB8AKWdj",{"details":642,"navigation":655,"company":757,"social":762,"copyright":779,"legal_list":780},[643],{"type":644,"text":645,"spans":646,"direction":654},"paragraph","Kundensupport\n+39 0461 156 0049",[647],{"start":648,"end":649,"type":650,"data":651},14,31,"hyperlink",{"link_type":383,"url":652,"target":653},"tel:+3904611560049","_self","ltr",[656,696,716,732],{"label":71,"link":657},[658,661,664,667,670,673,676,679,683,686,690,693],{"id":154,"type":57,"tags":659,"lang":14,"slug":156,"first_publication_date":157,"last_publication_date":158,"uid":159,"url":160,"link_type":24,"key":660,"isBroken":34,"text":162},[],"d61321ed-ecd0-4656-a471-90357acff7e4",{"id":203,"type":57,"tags":662,"lang":14,"slug":205,"first_publication_date":206,"last_publication_date":207,"uid":208,"url":209,"link_type":24,"key":663,"isBroken":34,"text":211},[],"2eae3d57-656d-43d4-8f4f-1479368b59bc",{"id":216,"type":57,"tags":665,"lang":14,"slug":218,"first_publication_date":219,"last_publication_date":127,"uid":220,"url":221,"link_type":24,"key":666,"isBroken":34,"text":223},[],"20f645fd-f726-486c-ad68-1d4a723598a9",{"id":352,"type":57,"tags":668,"lang":14,"slug":354,"first_publication_date":355,"last_publication_date":356,"uid":357,"url":358,"link_type":24,"key":669,"isBroken":34,"text":532},[],"d26c9e96-b146-4804-b8f0-9fd50617fff9",{"id":136,"type":57,"tags":671,"lang":14,"slug":138,"first_publication_date":92,"last_publication_date":139,"uid":140,"url":141,"link_type":24,"key":672,"isBroken":34,"text":143},[],"3c24d3f3-12a1-4864-a19f-dede81164b4c",{"id":89,"type":57,"tags":674,"lang":14,"slug":91,"first_publication_date":92,"last_publication_date":93,"uid":94,"url":95,"link_type":24,"key":675,"isBroken":34,"text":97},[],"5473c2af-5768-4077-8481-2de91ec83d36",{"id":123,"type":57,"tags":677,"lang":14,"slug":125,"first_publication_date":126,"last_publication_date":127,"uid":128,"url":129,"link_type":24,"key":678,"isBroken":34,"text":131},[],"28a9c965-4d78-4a89-a9ac-36b847b73c67",{"id":180,"type":57,"tags":680,"lang":14,"slug":182,"first_publication_date":183,"last_publication_date":127,"uid":184,"url":185,"link_type":24,"key":681,"isBroken":34,"text":682},[],"84754158-2d7e-4984-a592-b20743cacd1a","Smartreputation",{"id":167,"type":57,"tags":684,"lang":14,"slug":169,"first_publication_date":170,"last_publication_date":171,"uid":172,"url":173,"link_type":24,"key":685,"isBroken":34,"text":175},[],"bfc858b0-5061-40a0-82fe-4c355749ff9e",{"id":243,"type":57,"tags":687,"lang":14,"slug":245,"first_publication_date":61,"last_publication_date":61,"uid":246,"url":247,"link_type":24,"key":688,"isBroken":34,"text":689},[],"665b1c3c-a480-42c0-a305-3cbbeda72620","Smartresults",{"id":399,"type":57,"tags":691,"lang":14,"slug":401,"first_publication_date":402,"last_publication_date":403,"uid":404,"url":405,"link_type":24,"key":692,"isBroken":34,"text":407},[],"57b81464-254b-42b7-845a-c78c49c41270",{"id":413,"type":57,"tags":694,"lang":14,"slug":415,"first_publication_date":416,"last_publication_date":61,"uid":417,"url":418,"link_type":24,"key":695,"isBroken":34,"text":420},[],"0d1bd434-e144-4f8a-83c3-d31cda728a52",{"label":317,"link":697},[698,701,704,708,712],{"id":352,"type":57,"tags":699,"lang":14,"slug":354,"first_publication_date":355,"last_publication_date":356,"uid":357,"url":358,"link_type":24,"key":700,"isBroken":34,"text":360},[],"d0267605-4707-4b1a-a14e-79ec858ff68d",{"id":327,"type":57,"tags":702,"lang":14,"slug":329,"first_publication_date":330,"last_publication_date":157,"uid":331,"url":332,"link_type":24,"key":703,"isBroken":34,"text":334},[],"681eeddd-bcf2-49dd-9b81-46552674178a",{"id":123,"type":57,"tags":705,"lang":14,"slug":125,"first_publication_date":126,"last_publication_date":127,"uid":128,"url":129,"link_type":24,"key":706,"isBroken":34,"text":707},[],"d33074f9-e107-4f54-9958-df464d9df22b","Revenue Management",{"id":339,"type":57,"tags":709,"lang":14,"slug":341,"first_publication_date":342,"last_publication_date":343,"uid":344,"url":345,"link_type":24,"key":710,"isBroken":34,"text":711},[],"cf6b9fb0-b2c4-4c51-b755-02719109307d","Guest Journey",{"id":365,"type":57,"tags":713,"lang":14,"slug":367,"first_publication_date":368,"last_publication_date":343,"uid":369,"url":370,"link_type":24,"key":714,"isBroken":34,"text":715},[],"b65dc76f-4e10-4bac-b37f-d4ce513f12d3","Upselling & Cross-Selling",{"label":425,"link":717},[718,721,725,729],{"id":441,"type":57,"tags":719,"lang":14,"slug":443,"first_publication_date":444,"last_publication_date":445,"uid":446,"url":447,"link_type":24,"key":720,"isBroken":34,"text":449},[],"bc4a5886-ee29-4d1c-b06f-ddd7da033805",{"id":492,"type":57,"tags":722,"lang":14,"slug":494,"first_publication_date":444,"last_publication_date":495,"uid":496,"url":497,"link_type":24,"key":723,"isBroken":34,"text":724},[],"a1c687a4-70cf-4933-aa79-993829517470","Erfolgsgeschichten",{"id":453,"type":57,"tags":726,"lang":14,"slug":455,"first_publication_date":444,"last_publication_date":444,"uid":456,"url":457,"link_type":24,"key":727,"isBroken":34,"text":728},[],"de321698-e995-48f2-9316-da00222383f6","Kostenlose Downloads",{"id":475,"type":57,"tags":730,"lang":14,"slug":477,"first_publication_date":478,"last_publication_date":478,"uid":479,"url":480,"link_type":24,"key":731,"isBroken":34,"text":482},[],"f15b0ac9-d135-4f52-ba05-e832a436dd70",{"label":733,"link":734},"Entdecken",[735,739,743,746,749,753],{"id":620,"type":57,"tags":736,"lang":14,"slug":622,"first_publication_date":623,"last_publication_date":624,"uid":625,"url":626,"link_type":24,"key":737,"isBroken":34,"text":738},[],"2fe3a92d-1c1d-46dc-8bf1-d2c5d4efa4c0","Demo anforden",{"id":513,"type":57,"tags":740,"lang":14,"slug":515,"first_publication_date":516,"last_publication_date":305,"uid":517,"url":518,"link_type":24,"key":741,"isBroken":34,"text":742},[],"20c0d247-3262-403e-aa99-79a26539c82b","ROI berechnen",{"link_type":383,"key":744,"url":584,"target":386,"text":745},"97b90ad3-3841-4b7a-9acf-e98fb6ce0d2b","Empfehlungsprogramm",{"id":548,"type":57,"tags":747,"lang":14,"slug":550,"first_publication_date":551,"last_publication_date":552,"uid":553,"url":554,"link_type":24,"key":748,"isBroken":34,"text":556},[],"c8b05d5a-9ab0-48a6-8ed4-62e2f6c9122e",{"id":560,"type":57,"tags":750,"lang":14,"slug":562,"first_publication_date":563,"last_publication_date":564,"uid":565,"url":566,"link_type":24,"key":751,"isBroken":34,"text":752},[],"0a05c11f-db05-4fee-9aca-e4c686d763f7","Arbeiten bei Smartness",{"id":572,"type":57,"tags":754,"lang":14,"slug":574,"first_publication_date":575,"last_publication_date":305,"uid":576,"url":577,"link_type":24,"key":755,"isBroken":34,"text":756},[],"b539dbba-918f-493a-8786-b763dee5f400","Partner",[758,760],{"text":759},"Helium Srl",{"text":761},"Arco (TN) Italia - P.IVA - VAT IT02576010223",[763,767,771,775],{"link_type":383,"key":764,"url":765,"target":386,"text":766},"8ddcde98-7db4-49c4-9d56-bac1efe79fa5","https://www.facebook.com/smartnesscom/","ph:facebook-logo-fill",{"link_type":383,"key":768,"url":769,"target":386,"text":770},"7fe05bf6-d853-4a6d-8646-588cbe0e8bf0","https://www.linkedin.com/company/smartness-com","ph:linkedin-logo-fill",{"link_type":383,"key":772,"url":773,"target":386,"text":774},"c1e72f2e-0f97-4141-a90a-b377f9d38e40","https://www.youtube.com/@smartness-com","ph:youtube-logo-fill",{"link_type":383,"key":776,"url":777,"target":386,"text":778},"a457f22a-2e7c-42a4-a7b3-890f53610fd7","https://www.glassdoor.it/Panoramica/Lavorando-in-Smartpricing-EI_IE4962186.13,25.htm","cib:glassdoor","© 2025 Helium Srl all right riserved",[781,785,795,799,809],{"link_type":383,"key":782,"url":783,"target":386,"text":784},"3789a449-a872-4f27-94f8-5b0dee089a28","https://www.iubenda.com/privacy-policy/48489621","Privacy Policy",{"id":786,"type":57,"tags":787,"lang":14,"slug":788,"first_publication_date":789,"last_publication_date":790,"uid":791,"url":792,"link_type":24,"key":793,"isBroken":34,"text":794},"Z-_zBBEAACIA7b1o",[],"cookie-richtlinie","2025-04-04T15:03:20+0000","2025-05-05T15:18:42+0000","cookie","/de/cookie","7ffb22e4-8ae3-42b0-8962-067b2e84e118","Cookie Policy",{"link_type":383,"key":796,"url":797,"target":386,"text":798},"5fad2d0d-5395-4a4f-88f8-c6b4647cab8d","https://whistleblowersoftware.com/secure/9aac83e1-be46-4a4b-8c7b-ac5c488d6d5d","Whistleblowing",{"id":800,"type":57,"tags":801,"lang":14,"slug":802,"first_publication_date":803,"last_publication_date":804,"uid":805,"url":806,"link_type":24,"key":807,"isBroken":34,"text":808},"Z-T9CxIAACQAp6Zz",[],"rechtliche-hinweise","2025-03-27T07:23:56+0000","2025-06-09T12:35:23+0000","legal","/de/legal","e98f8f28-ebae-476d-9297-877c43c40dca","Impressum",{"id":810,"type":57,"tags":811,"lang":14,"slug":812,"first_publication_date":813,"last_publication_date":814,"uid":812,"url":815,"link_type":24,"key":816,"isBroken":34,"text":817},"aYHY8xAAACEA9dKk",[],"agb","2026-02-03T11:55:48+0000","2026-02-05T13:58:19+0000","/de/agb","f1c7009a-4a9f-4cd1-9ed2-0c4347d93aba","AGB",{"id":819,"uid":820,"url":821,"type":822,"href":823,"tags":824,"first_publication_date":61,"last_publication_date":61,"slugs":825,"linked_documents":827,"lang":14,"alternate_languages":828,"data":835},"aeobvBIAACMA7XPk","stornierungen-in-hotels-und-ferienunterkuenften-richtig-kommunizieren","/de/kostenlose-ressourcen/stornierungen-in-hotels-und-ferienunterkuenften-richtig-kommunizieren","guide","https://smartness.cdn.prismic.io/api/v2/documents/search?ref=afB8JBIAALHy9q-v&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22aeobvBIAACMA7XPk%22%29+%5D%5D",[],[826],"schwankende-nachfrage-teil-2-so-kommunizieren-sie-bei-stornierungen",[],[829,832],{"id":830,"type":822,"lang":21,"uid":831},"aeobxhIAACQA7XP4","come-gestire-cancellazione-prenotazione-hotel",{"id":833,"type":822,"lang":18,"uid":834},"aeobDhIAACMA7XKX","how-to-manage-hotel-booking-cancellations",{"category":836,"type":845,"title":854,"description":859,"features":863,"whats_inside_title":871,"whats_inside_description":875,"whats_inside_list":879,"slices":901,"meta_title":954,"meta_description":955,"meta_image":956},{"id":837,"type":838,"tags":839,"lang":14,"slug":840,"first_publication_date":841,"last_publication_date":841,"uid":840,"data":842,"link_type":24,"key":844,"isBroken":34},"Z73P_hEAACEAeZWH","guide_category",[],"marketing","2025-02-25T14:13:20+0000",{"label":843},"Marketing","6aadfe18-efb9-4c0b-bec0-036437ea6b98",{"id":846,"type":847,"tags":848,"lang":14,"slug":849,"first_publication_date":850,"last_publication_date":850,"uid":822,"data":851,"link_type":24,"key":853,"isBroken":34},"Z73QHhEAACIAeZXc","guide_type",[],"dfe0ff","2025-02-25T14:13:52+0000",{"color":852},"#DFE0FF","02124ba6-6a52-4a91-aca3-bfbb0bee88dd",[855],{"type":856,"text":857,"spans":858,"direction":654},"heading2","Schwankende Nachfrage, Teil 2: So kommunizieren Sie bei Stornierungen",[],[860],{"type":644,"text":861,"spans":862,"direction":654},"Praxisleitfaden für den Umgang mit Stornierungen und No-Shows in Hotels und Ferienunterkünften",[],[864,867,869],{"icon":865,"label":866},"ph:check-circle-fill","6 Vorlagen",{"icon":865,"label":868},"Typische Fälle",{"icon":865,"label":870},"Hotels & Apartments",[872],{"type":856,"text":873,"spans":874,"direction":654},"Das enthält der Leitfaden",[],[876],{"type":644,"text":877,"spans":878,"direction":654},"Praktische Hilfestellung für Hotels, B&Bs und Ferienunterkünfte, die Stornierungen und No-Shows klar, professionell und mit einer passenden Kommunikationslinie steuern möchten.",[],[880,887,894],{"icon":881,"label":882,"description":883},"ph:number-square-one-fill","Für Hotels und B&Bs",[884],{"type":644,"text":885,"spans":886,"direction":654},"Klare Abläufe und Vorlagen für Betriebe, die den Kontakt mit ihren Gästen direkt selbst steuern, mit konkreten Hinweisen für eine professionelle und stimmige Kommunikation.",[],{"icon":888,"label":889,"description":890},"ph:number-square-two-fill","Für Ferienunterkünfte",[891],{"type":644,"text":892,"spans":893,"direction":654},"Abläufe und Vorlagen für Property Manager, Co-Hosts und Teams mit mehreren Unterkünften, damit Zuständigkeiten, Antworten und Entscheidungen über alle Objekte hinweg konsistent bleiben.",[],{"icon":895,"label":896,"description":897},"ph:number-square-three-fill","Sonderfälle und Bewertungen",[898],{"type":644,"text":899,"spans":900,"direction":654},"Wie Sie auf mögliche Stornowellen vorbereitet sind und mit klarer Kommunikation Spannungen reduzieren, die Beziehung zum Gast schützen und negative Bewertungen eher vermeiden.",[],[902],{"variation":32,"version":68,"items":903,"primary":904,"id":952,"slice_type":953,"slice_label":5},[],{"anchor_id":5,"bg_gradient_from":5,"bg_gradient_to":5,"bg_image":905,"section_eyebrow":5,"section_headline":906,"section_description":907,"theme":908,"type":909,"items":910,"links":951},{},[],[],"light","single",[911,920,942],{"title":912,"content":916},[913],{"type":644,"text":914,"spans":915,"direction":654},"Sind die Inhalte des Leitfadens nur für den Sommer 2026 relevant?",[],[917],{"type":644,"text":918,"spans":919,"direction":654},"Nein. Der Leitfaden ist aus der aktuellen Situation heraus entstanden, aber die Abläufe und Vorlagen helfen immer dann, wenn Sie oder Ihr Team eine Stornierung bearbeiten müssen. Er hilft Ihnen nicht nur beim Formulieren, sondern auch dabei, zu erkennen, wann welche Nachricht sinnvoll ist, wie Sie sie anpassen und was Sie vor einer Antwort prüfen sollten.",[],{"title":921,"content":925},[922],{"type":644,"text":923,"spans":924,"direction":654},"Geht es nur um Stornierungen oder auch um andere Strategien bei Buchungsrückgang?",[],[926],{"type":644,"text":927,"spans":928,"direction":654},"Dieser Leitfaden konzentriert sich ausschließlich auf die Kommunikation mit Gästen bei Stornierungen und No-Shows. Hinweise dazu, wie Sie Preise bei schwächeren Buchungen steuern, finden Sie im Leitfaden Schwankende Reiselust: So sichern Sie Ihre Einnahmen auch in unsicheren Zeiten.",[929,940],{"start":930,"end":931,"type":650,"data":932},204,282,{"id":933,"type":822,"tags":934,"lang":14,"slug":935,"first_publication_date":936,"last_publication_date":937,"uid":938,"url":939,"link_type":24,"isBroken":34},"ad0U1BIAACMAcf8j",[],"schwankende-nachfrage-so-sichern-sie-ihre-einnahmen-in-unsicheren-zeiten","2026-04-14T08:00:00+0000","2026-04-16T08:00:00+0000","instabile-nachfrage-umsatz-schuetzen-hotel-bb-ferienunterkunft","/de/kostenlose-ressourcen/instabile-nachfrage-umsatz-schuetzen-hotel-bb-ferienunterkunft",{"start":930,"end":931,"type":941},"strong",{"title":943,"content":947},[944],{"type":644,"text":945,"spans":946,"direction":654},"Können die Vorlagen aus dem Leitfaden direkt übernommen werden?",[],[948],{"type":644,"text":949,"spans":950,"direction":654},"Die Vorlagen sollen Ihnen Zeit sparen und eine klare Grundlage geben, sollten aber nicht unverändert übernommen werden. Prüfen Sie vor dem Versand immer, ob sie zu Ihrer Stornierungsregelung, zum Buchungskanal und zum konkreten Fall passen.",[],[],"faq$977a488b-1ee6-4d22-ae19-8dbe0bc97f03","faq","So gehen Sie bei Stornierungen professionell vor [Kostenloser Leitfaden] | Smartness","Laden Sie den kostenlosen Leitfaden mit Abläufen und Vorlagen für Stornierungen, No-Shows und Rückerstattungsanfragen in Hotels, B&Bs und Ferienunterkünften herunter.",{},1777368263075]